Likelihood to Recommend GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.
Read full review Telonium enables us to keep your voice systems automated, allowing us to receive all incoming calls and route them to the appropriate person in your office. We are notified whenever a voicemail message is left on your desk. You can play the voicemail without dialing if you receive an e-mail notification.We can customize our phone system from anywhere. There is no need to schedule a technician to visit your site and make adjustments because all phones are delivered ready to connect. We can use this program to prevent unsolicited telemarketers and phone calls from reaching our phones. It is the ideal solution for a better and safer phone service, with a high percentage of filtered calls in our favor. Telonium makes it as simple as possible for us to launch or relocate your service. When our customers and prospects call you, we only need to provide a few pieces of information, and Telonium will handle the rest. When you need to make changes to your system, all it takes is a phone call or a visit to a customer web portal to make immediate changes.However a high-speed Internet connection is required at the location where the phone will be used.
Read full review Pros GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools. I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect. It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use. Read full review The control panel function is very good because we can see the progress and work of the agents, individually and also as a group with the different work teams. We have found the call scripts very useful, especially with new agents who still don't know very well how to conduct the conversation with customers. I think the omnichannel support is great because all the communication channels are in the same program, which makes our work easier. Read full review Cons I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH. Better integration of GoTo Meeting, which we also use (and like) Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing Read full review Read full review Likelihood to Renew They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
Read full review Usability Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
Read full review Reliability and Availability We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
Read full review Performance There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
Read full review Support Rating Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
Read full review Implementation Rating The implementation of GoTo Connect was easy from the day of the kick-off call where a short brief was given about the company, a discussion around the project timelines, and the data dependencies on us to set up the platform. The updates around the project during the implementation and the hand holding after go-live is really appreciated
Read full review Alternatives Considered Teams seems more advanced and suited to bigger audiences, GoTo Connect seems like its a more basic version suited to smaller audiences. If you are looking to get started with an easy to use and full functioning meeting system with good audio visual then this is a great place to get started. Teams has the edge with more people comfortable on how to use this and some more in depth features
Read full review Using our Customer Portal, you can customize your phone system from anywhere - all phones are delivered ready to connect! There is no longer any need to schedule a technician to come to your site and make adjustments. Automated operators enable automated systems to accept all incoming calls and route them to the appropriate person in your office.
Read full review Scalability Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
Read full review Return on Investment This product definietly cost the company more but for ease of use and hosting team webinars made the ROI worth it As a leader, I was able to confirm each of my AMs were doing what they were supposed to be doing with their clients with easy analytics We were able to view attendee analytics and send messages for re-engagement Read full review We can see how our agents and customer service staff have become more focused on their tasks and have been more effective and successful in resolving customer requests. The system is quite easy to install and use, so we didn't have any inconvenience, so without a doubt, our profit margin increased. Read full review ScreenShots