GoTo connect saved our company from the doldrums of on-premise phone system tech
September 12, 2022

GoTo connect saved our company from the doldrums of on-premise phone system tech

Jeremy Campbell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

We use it for all our desk phones and we have iPhones for portable use that just do not have a sim card installed. We utilize voice mail, Paging through Algo devices and have door phones for calling people in our building after hours from access doors. We had an old on-premise Samsung phone system that was aging and had limited features. Also when Samsung dropped support for their system it made it difficult to get ahold of parts and support. Switching to GoTo saved us a ton of time and effort as well as allowed us to move away from our EnGenius portables that had horrible reception in our building.
  • Cloud management
  • Call Quality
  • Uptime is stellar
  • Support
  • Their mobile app is great!
  • Call migration is super easy
  • Receiving Texts through all numbers
  • Call routing and control through dial plans
  • Windows App is clunky
  • Windows App will update and pull features off
  • Mobile app can be a little finicky
  • We saved a lot of time in the IT department every month dealing with issues and broken phones that couldn't be replaced by our old system. IT was getting down to the "we cannot fix that" type of situation. so at least 20+ hours a month of time was given back.
  • We are able to filter Robo Calls better with a receptionist auto attendant that traps the bots unless they can dial the correct number. The reduction of at least 98% of the fake calls we were getting to our main number was a side effect.
  • We got all our desk phones for free with the service and that was a huge savings.
  • our mobile phones are able to be used for so much more than just calling now that we use iPhones, our people are more productive because they are not fighting with their phone all day not working.
Their implementation team is top-notch. I was guided and helped along the way even when a subnet issue that I caused, created major issues. They didn't stop and didn't call it quits when it got really tough. They also had solutions for everything and I couldn't have asked for a better team to help. They were always on the calls to get things going on time and gave 110%
I have been very excited to use everything GoTo has to offer, we are in the admin portal very minimally now and just do adds moves and changes with a little bit of system clean-up every once and a while but it has been transformative for a small company that didn't really have a phone guy and made their IT guy the phone guy. I love that everything is easy and manageable from a very user-friendly system (That I do not have to keep on-premise!).
  • Zoom, 8x8 Express, Unify Office by RingCentral and from Atos
GoTo offered the most cohesive set of complimentary services that I could find and the price was very affordable. They were able to tie it all together and offer free desk phones, which not a lot of companies were offering. Zoom wanted me to go find phones on my own and it just felt odd having to source from someplace else. I also looked at a local phone company and they just were not going to be able to handle the same tech package that GoTo offered with Lastpass, GoTo webinar, and GoTo Assist.

Do you think GoTo Connect delivers good value for the price?


Are you happy with GoTo Connect's feature set?


Did GoTo Connect live up to sales and marketing promises?


Did implementation of GoTo Connect go as expected?


Would you buy GoTo Connect again?


I would say that I have not really found something that GoTo isn't really a fit for us specifically. They overcame all the barriers with paging and on-premise solutions for all the needs we had. We actually don't use all the features and I figure at some point in the future we will pull more into our service but it's not needed right now. I guess one thing I am a little frustrated with would-be holiday schedules, I wish I could use a calendar from year to year and say on these holidays no matter what days they are year to year play these specific messages when calling our main number, but its a manual thing to change.

GoTo Connect Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Video conferencing
Audio conferencing
Video screen sharing
Instant messaging
Mobile app for iOS
Mobile app for Android

Using GoTo Connect

  • Price
  • Product Features
Our budget was tight on this project and they really came through for us with various incentives and the right price to make the deal work. Between the free phones and coming in under what I wanted per month, and the inclusion of other services like LastPass it was a no-brainer.
Very good usability and Cohesity. There are so many ways that you can make a call I had to limit what I told people so they wouldn't get overwhelmed. I use my desk phone at work and have a desk phone at home, then my cell can grab the call and I can leave the office without any break in the call. It is wonderful! I think the PC app could use a little more work but it's good for how I use it.
  • Supported system and hardware in to the future.
  • Reduction of costs associated with outdated equipment.
  • Time reduction on actually fixing problems that might creep up.
  • using iPhone our people in the shop are able to do more with the phones we provide them.
  • GoTo Webinar has changed the way we have our big company meetings and allows us to record and edit them in the cloud.
I don't have to worry about phones anymore. We used to have a growing bone yard of dead portable phones and desk phones that we would scavenge parts from. I no longer have anxiety about the phone system going down and not being able to fix it. It has literally changed my life here and made it enjoyable to not have to worry about people complaining about phones.
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move.
I think everyone does about the same thing now with VoIP, but GoTo just does it better. The support is what sold me on the solution though. Therefore during and after the sale. It just works and the management is seamless

Evaluating GoTo Connect and Competitors

I wouldn't change it. I used a third-party company to help evaluate and they did an excellent job. Everything I needed was laid out and discussed and answers were given.

GoTo Connect Implementation

  • Implemented in-house
  • TIBCO professional services
  • VLAN issues
  • Getting the VLAN to every phone and wifi
  • Making sure the firewall is configured for Voip traffic.

GoTo Connect Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
They are on top of things and have very quick usable information. Its been only a couple of times that I needed any help and they are super quick to own the issue and get it resolved.
I don't think I had the option, but if this is not premium support its hard to tell.
Working through the VLAN issues I experienced, they dug in and had multiple calls over multiple days and it was exhausting they stuck with it and it was not even on their end. We found the config issue and got it fixed.

Using GoTo Connect

Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
Yes - It is very good compared to the competitors, there are a few things I would like to change like the ring tone is not able to be changed and the texting interface is jittery sometimes. But overall it is a great app and very simple and easy to use.
  • Changing voice mail recordings (specifically for vacations)
  • Listening to voice mails
  • seeing who is on a call and making a call to them
  • Seeing texts, the notification doesn't always pop
  • Reading voice mail transcriptions is a little rough