Great Phone System for your company
June 03, 2025

Great Phone System for your company

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System

Overall Satisfaction with GoTo Connect

GoTo has helped us understand all the options available within their telephone system. We started with training, which was excellent. We received all the help we needed to understand how it works and to help us get everything connected and up and running from day one. Assistance is immediate when you need it, which in my case hasn't been much. The system is designed to detect when you do something wrong; it notifies the GoTo team, and they contact you to inform you. The system has many options that have helped us organize our telephone system. It's easy to use. You can create users, change extensions, create groups, and create dial plans (options we didn't have with our previous system, nor were they able to offer us when renewing). The calls are of very good quality and allow us to review all the procedures we performed. The most important thing we've achieved is not missing calls thanks to the system's configurations. It's a recommended product for anyone who wants to control their company's calls.

Pros

  • Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
  • Voicemail options: Availability to create some voicemail with multiple receptors
  • Devices option: with several options to change on your devices
  • Audio library: Multiple option to create your own audio library with or without ambien music

Cons

  • Messages visualization on the app is not much clear
  • We stopped losing calls due to poor routing or not being able to make them.
  • It has helped us to be able to answer calls at any time or place, even outside of company hours.
  • We have the possibility to access these conversations from our CRM system.
As I mentioned earlier, the product implementation was excellent, from the beginning with the training to the moment we put everything into the system and got it working from day one. We analyzed what we had in our company and what we wanted to have at the end of the implementation, working with those parameters to achieve our objective.
For me, this system has simplified all the steps I needed to perform in my previous system. My time is reduced, and I don't have to explain the company's needs to someone else so they can make the changes. I have access to modify, create, or delete them from the PBX.
As I mentioned, the system has given us the freedom to make changes without depending on the provider. It has also given us options we couldn't imagine being possible in a telephone system. The previous system was too controlled by the provider and didn't show us any reports that allowed us to see our daily work. We also couldn't see where we could improve to provide a more pleasant experience for our customers on every call.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

It's a suitable product for companies that have different phone lines assigned to representatives, thanks to the ease of tracking user calls. The system has options for meeting a company's daily needs without sacrificing time when making changes or modifications. It's hard to find a less suitable component, as it offers options that can be combined to achieve the results the company is seeking.

GoTo Connect Feature Ratings

Hosted PBX
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10

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