Your Go-To Telephony Experience.
December 16, 2025

Your Go-To Telephony Experience.

Conor McCaffrey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System
  • GoTo Connect Contact Center

Overall Satisfaction with GoTo Connect

Go-To is our primary telephony vendor. We use them to provide digital soft-phones to our entire company, manage our phone numbers, and our company's call-center/dial plans. Go-To covers telephony for our US offices and phone lines, allowing us to provide effective customer service, technical support, and more. Being a Go-To customer has been a great professional experience.

Pros

  • Customer Success Management.
  • Dial Plan Configuration.
  • Phone Line Management.
  • Call Analytics.

Cons

  • Adding a dark mode to the admin experience.
  • Add an option for monthly reports directly to email.
  • Clearly define the difference between the management of "phone numbers" and "users".
  • Go-To has saved my company $100s a month, while also having a better customer experience and support team.
  • We have fewer total dropped calls, fewer customer complaints, and more sales thanks to the dial plan feature and its effectiveness.
  • We are able to track our call center metrics effectively and see where we can improve the calling experience for our customers.
The implementation was incredibly easy and straightforward. I came into the project never having migrated and changed phone systems before, and the team at Go-To made it super easy to port all of our numbers and phone lines over to the new system. It was not intimidating, and all of my questions were answered promptly.
It has been great, but the primary use of Go-To for myself and my business has been for phones. That experience has been great.
Go-To was the more cost-effective option between these. They also had the closest alignment to our goals and what we needed for our company without going overboard. We are happy with our decision and will continue to recommend Go-To.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Go-To softphones have made my life as an IT manager significantly easier. Being able to take calls and listen to my voicemails on both my computer and mobile phone has been a game-changer. I also cannot recommend the "drag-and-drop" dial plan management system enough. It makes the entire process as easy as programming in Visual Basic and allows you to see exactly what is happening when someone dials into a line.

GoTo Connect Feature Ratings

9.2
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
User templates
9
Call reports
10
Directory of employee names
8
9.8
Answering rules
10
Call recording
9
Call park
10
Call screening
10
Message alerts
10
8.5
Video conferencing
8
Audio conferencing
10
Video screen sharing
8
Instant messaging
8
10.0
Mobile app for iOS
10
Mobile app for Android
10

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