GoTo Connect review
Modules Used
- GoTo Connect Phone System
- GoTo Connect CX
- GoTo Connect Contact Center
- Engage
Overall Satisfaction with GoTo Connect
We use GoTo Connect for our verbal and texting communication requirements. From daily calls , we monitor inbound and outbound traffic and ensure calls are routing properly. We also utilize text to communicate with our clients and vendors. Texting has proven to be a proficient means of conducting business operations. We also do utilize the E-Fax to send text faxes and also receive faxes.
Pros
- Voice
- Text
- Call logs
Cons
- Call Analysis - Reports. They are not exactly clear.
- Cost Savings have been realized from reducing hardware .
- We are all able to collaborate remotely and it has been seamless and easy to setup.
- I'm able to pull reports, i wish there was improvement on the data analysis side. It has gotten better since LogMeIn, but something is a miss and can be improved.
Its a great experience, and i believe GoTo Connect is doing as well as you can with that. Teams is the prevalent Meetings Tool and even though i use GoTo Connect, its not as adaptive as teams has gobbled up the market share.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
Comments
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