GoTo Connect saved us cash and time, and works just fine!
Updated September 21, 2022
GoTo Connect saved us cash and time, and works just fine!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
Replaced our legacy ShoreTel on-premise PBX and phone system. Had a better, more reliable mobile phone application for using company phone extension on mobile device. Saved money by consolidating the purchasing of a phone system, mobile application for communication, and GoToMeeting for business virtual meetings. Almost all of our phone users use deskphones, desktop application, or mobile application to communicate with GoTo Connect.
- The mobile app is not perfect, but better than others we have used (e.g. ShoreTel Mobility)
- Connecting new desk phones purchased directly from them or from other resellers is relatively easy.
- Auto attendants (Dial Plans) are powerful and intuitive to create with their workflow style editor.
- The mobile app struggles sometimes with not ringing when a call is coming in - fighting against smartphones constantly trying to optimize battery usage.
- Support used to be stellar under Jive, but is now offshored and difficult to work with sometimes, especially for least-cost routing issues.
- We were unable to port in some of our numbers
- We were able to consolidate from two local telecoms and several toll-free number providers down to (almost) one telephony provider
- We were able to remove a local fax server software on obsolete hardware
- Substantial annual costs savings versus on-premise ShoreTel maintenance and licensing
The "messaging" part (instant messaging, text chat, whatever you want to call it) is not very featured verses Slack or Microsoft Teams, so we use Microsoft Teams still for instant messaging, which is included with our Microsoft 365 plans. Anyhow, Go Meeting is still being integrated into, and some users still prefer the standalone client for that cost-wise, we were able to save hundreds of dollars a month by going to UCaaS
At the time it was ShoreTel ShoreWare Connect, now MiCloud Connect. We made the transition to 100% cloud-based PBX, which is great for no longer needing to do hardware upgrades, firmware upgrades, etc. for an on-premise system, and saves dropping more money on hardware every five years or so. As previously mentioned, the mobile application is much simpler to set up and use than the "Mobility" server/app from ShoreTel.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
No
Would you buy GoTo Connect again?
Yes
GoTo Connect Feature Ratings
Evaluating GoTo Connect and Competitors
We were approached by GoTo and offered a great deal to try out the integration shortly after they acquired Jive. If we had to do it again, might have evaluated some competitors as well.
GoTo Connect Support
| Pros | Cons |
|---|---|
Knowledgeable team Problems get solved Support understands my problem Support cares about my success | Poor followup Escalation required Difficult to get immediate help Slow Initial Response |
No, there does not seem to be a premium support option.
Yes - Least Cost Routing issues (call cannot be completed as dialed) we report semi-frequently, being in a rural area. Often takes too long for them to flush out the cause.
Back when it was Jive/Utah based support, they would figured out our calling /dialing issues same day and have a resolution in place.