Grasshopper vs. Ingate SIParator vs. Ribbon Session Border Controller (SBC)

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

Incentivized

The Ingate SIParators bases on my level of experience would be good for mid to large-size organizations looking for a device/firewall to set in between outside and inside traffic. This device provides an excellent level of protection and is easily managed. I believe a small level organization of 50 or less users could find a less expensive solution.

Incentivized

in VOIP to VOIP calls routing when we transferred call from One operator to another operator. in that case Ribbon Session Border controller is well suited in Ribbon we can easily applied the Routing manipulation rules . it is also certified from Microsft Teams , so we can also use in MS Teams call scenario

Incentivized

• I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
• I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
• The cost is very reasonable for the value added to our company.

Incentivized

• Customer Service
• Ease of Use
• Documentation

Incentivized

• VOIP Call Routing
• Firewall
• ALG , B2bua

Incentivized

• It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
• Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
• Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

Incentivized

• Price
• Updates
• Website Update

Incentivized

• it should have easy definition of routing manipulation rules.
• Cost should be reduced
• GUI can be simple

Incentivized

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

Incentivized

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

Incentivized

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

Incentivized

Incentivized

• It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
• It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
• It's decreased the amount of time spent on unwanted sales calls via the call screening application.

Incentivized

• Mostly Expenses
• Reliablity
• Availablity

Incentivized

• its worth it to use in our solution.
• it helps organization to save cost.
• it helps to manage multiple customer.

Incentivized