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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Grasshopper

    Score6.1 out of 10
    N/AGrasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

    $18

    per month for a single user

    NGINX

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    NGINX, a business unit of F5 Networks, powers over 65% of the world's busiest websites and web applications. NGINX started out as an open source web server and reverse proxy, built to be faster and more efficient than Apache. Over the years, NGINX has built a suite of infrastructure software products o tackle some of the biggest challenges in managing high-transaction applications. NGINX offers a suite of products to form the core of what organizations need to create…N/A
    Pricing
    GrasshopperNGINX
    Editions & Modules
    True Solo
    $18
    per month for a single user
    Solo Plus
    $32
    per month
    Small Business
    $70
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    GrasshopperNGINX
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details20% discount available for annual pricing.—
    More Pricing Information
    Community Pulse
    GrasshopperNGINX
    Considered Both Products
    GoTo formerly LogMeIn
    No answer on this topic
    F5
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    46 Answers
    98%
    Would buy again
    49 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    45 Answers
    100%
    Delivers good value for the price
    45 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    43 Answers
    100%
    Happy with the feature set
    50 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    42 Answers
    92%
    Lived up to sales and marketing promises
    34 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    46 Answers
    96%
    Implementation went as expected
    43 Answers
    Features
    GrasshopperNGINX
    Cloud PBX
    Comparison of Cloud PBX features of Grasshopper and NGINX
    Feature
    Grasshopper
    9.7
    46 Ratings
    20% above category average
    NGINX
    -
    Ratings
    Hosted PBX9.423 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)10.024 Ratings00 Ratings
    User templates10.019 Ratings00 Ratings
    Call reports9.433 Ratings00 Ratings
    Directory of employee names9.434 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Grasshopper and NGINX
    Feature
    Grasshopper
    9.6
    51 Ratings
    15% above category average
    NGINX
    -
    Ratings
    Answering rules9.247 Ratings00 Ratings
    Call recording9.622 Ratings00 Ratings
    Call park9.812 Ratings00 Ratings
    Call screening10.036 Ratings00 Ratings
    Message alerts9.243 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Grasshopper and NGINX
    Feature
    Grasshopper
    7.9
    12 Ratings
    0% below category average
    NGINX
    -
    Ratings
    Video conferencing7.93 Ratings00 Ratings
    Audio conferencing7.77 Ratings00 Ratings
    Video screen sharing8.23 Ratings00 Ratings
    Instant messaging8.09 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Grasshopper and NGINX
    Feature
    Grasshopper
    8.9
    48 Ratings
    12% above category average
    NGINX
    -
    Ratings
    Mobile app for iOS8.935 Ratings00 Ratings
    Mobile app for Android8.929 Ratings00 Ratings
    Application Servers
    Comparison of Application Servers features of Grasshopper and NGINX
    Feature
    Grasshopper
    -
    Ratings
    NGINX
    8.8
    43 Ratings
    10% above category average
    IDE support00 Ratings8.127 Ratings
    Security management00 Ratings8.638 Ratings
    Administration and management00 Ratings8.939 Ratings
    Application server performance00 Ratings9.139 Ratings
    Installation00 Ratings9.040 Ratings
    Open-source standards compliance00 Ratings9.037 Ratings
    Best Alternatives
    GrasshopperNGINX
    Small Businesses
    CallFire
    Score9.7 out of 10
    No answers on this topic
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Oracle WebLogic Server
    Score7.3 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Red Hat JBoss EAP
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GrasshopperNGINX
    Likelihood to Recommend
    7.8
    (56 ratings)
    9.3
    (72 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (2 ratings)
    Usability
    6.0
    (1 ratings)
    8.3
    (25 ratings)
    Support Rating
    9.0
    (42 ratings)
    8.0
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    GrasshopperNGINX
    Likelihood to Recommend
    GoTo formerly LogMeIn
    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Incentivized
    Read full review
    F5
    Nginx is well-suited for any web server scenarios, such as web applications, backend or reverse proxy for both application and HTTP requests, and distribution. It is less appropriate for Windows-based applications that run directly on a Windows Server host. In any case, it is very easy to manage, through separate conf files for each application or site you want to host with it.
    Incentivized
    Read full review
    Pros
    GoTo formerly LogMeIn
    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    Incentivized
    Read full review
    F5
    • Very low memory usage. Can handle many more connections than alternatives (like Apache HTTPD) due to low overhead. (event-based architecture).
    • Great at serving static content.
    • Scales very well. Easy to host multiple Nginx servers to promote high availability.
    • Open-Source (no cost)!
    Incentivized
    Read full review
    Cons
    GoTo formerly LogMeIn
    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Incentivized
    Read full review
    F5
    • Customer support can be strangely condescending, perhaps it's a language issue?
    • I find it a little weird how the release versions used for Nginx+ aren't the same as for open source version. It can be very confusing to determine the cross-compatibility of modules, etc., because of this.
    • It seems like some (most?) modules on their own site are ancient and no longer supported, so their documentation in this area needs work.
    • It's difficult to navigate between nginx.com commercial site and customer support. They need to be integrated together.
    • I'd love to see more work done on nginx+ monitoring without requiring logging every request. I understand that many statistics can only be derived from logs, but plenty should work without that. Logging is not an option in many environments.
    Read full review
    Likelihood to Renew
    GoTo formerly LogMeIn
    No answers on this topic
    F5
    Great value for the product
    Incentivized
    Read full review
    Usability
    GoTo formerly LogMeIn
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Incentivized
    Read full review
    F5
    This tool is really easy to use and configure. Consumes very less system resources. It is highly modular and configurable. You can easily use it with other tools like certbot for SSLs. You can configure basic security with configuration and headers
    Incentivized
    Read full review
    Support Rating
    GoTo formerly LogMeIn
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Incentivized
    Read full review
    F5
    Community support is great, and they've also had a presence at conferences. Overall, there is no shortage of documentation and community support. We're currently using it to serve up some WordPress sites, and configuring NGINX for this purpose is well documented.
    Incentivized
    Read full review
    Alternatives Considered
    GoTo formerly LogMeIn
    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Incentivized
    Read full review
    F5
    I have found that [NGINX] seems to perform better throughout the years with less issues although I've used Apache more. I would definitely recommend [NGINX] for any high volume site and I've seen this to usually be the case from most provided web hosts who will pick [NGINX] over alternatives
    Incentivized
    Read full review
    Return on Investment
    GoTo formerly LogMeIn
    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Incentivized
    Read full review
    F5
    • By using Nginx, we can host multiple web services on a single server, keeping our infrastructure costs lower.
    • Nginx maintains our HTTPS connections, allowing us to keep our promise to our customers that their data is safe in transit.
    • Due to Nginx's extremely low failure rate, our web addresses always return something meaningful, even when individual services go down. In sense, this means we are "always online" and allows us to maintain brand and support our customers even in the face of catastrophe.
    Incentivized
    Read full review
    ScreenShots

    NGINX Screenshots

    Screenshot of Overview of the NGINX Application PlatformScreenshot of NGINX Controller - MonitoringScreenshot of NGINX Controller - Configuration