Grasshopper vs. StreamYard

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

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Because it's browser-based, StreamYard is especially well-suited for a situation like mine, where I'm unlikely to have repeat podcast guests very often. It's great that guests don't have to download special software just for a one-time appearance! I haven't personally used StreamYard for livestreaming, but based on its name and reputation, I imagine it's especially well-suited for that use case

• I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
• I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
• The cost is very reasonable for the value added to our company.

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• It has an easy and comfortable interface for participants and admins.
• It provides the opportunity to add videos, banners, and slides to your session.
• It provides the opportunity to show live comments and answer to them right from StreamYard.

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• It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
• Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
• Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

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• One big downside is that you can't download separate high quality video and audio files for each person in the stream.
• The simplicity takes away from the "customization" that you could potentially have in other platforms.
• A backroom where you could communicate with other people in the stream, without streaming it while live, would be very useful.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

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You don't need to be an expert and you don't have anything to install.

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When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

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I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

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I've already covered this in other responses. The key reasons I wound up using Descript for certain elements of my process was the better usability of its transcripts and the more-robust AI capabilities it offers. Its suggestions for strong clips seemed more on-point, and it offered functionality like chapter suggestions

• It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
• It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
• It's decreased the amount of time spent on unwanted sales calls via the call screening application.

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• It has increased the reach rate and the number of followers on social media pages, for example, on our Youtube page, the number of followers increased by 2 times the original amount.
• It has reduced the amount of time our communications team spends on editing videos.
• More team members are able to use StreamYard by themselves, which has allowed us to reduce the time our communications team spends on managing live sessions before.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info