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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Grasshopper

    Score6.1 out of 10
    N/AGrasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

    $18

    per month for a single user

    Supremo Remote Desktop

    Score6.6 out of 10
    N/AN/AN/A
    Pricing
    GrasshopperSupremo Remote Desktop
    Editions & Modules
    True Solo
    $18
    per month for a single user
    Solo Plus
    $32
    per month
    Small Business
    $70
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    GrasshopperSupremo Remote Desktop
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount available for annual pricing.—
    More Pricing Information
    Community Pulse
    GrasshopperSupremo Remote Desktop
    Considered Both Products
    GoTo formerly LogMeIn
    No answer on this topic
    Nanosystems
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    46 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    45 Answers
    No answers on this topic
    Happy with the feature set
    93%
    Happy with the feature set
    43 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    42 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    46 Answers
    No answers on this topic
    Features
    GrasshopperSupremo Remote Desktop
    Cloud PBX
    Comparison of Cloud PBX features of Grasshopper and Supremo Remote Desktop
    Feature
    Grasshopper
    9.7
    46 Ratings
    20% above category average
    Supremo Remote Desktop
    -
    Ratings
    Hosted PBX9.423 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)10.024 Ratings00 Ratings
    User templates10.019 Ratings00 Ratings
    Call reports9.433 Ratings00 Ratings
    Directory of employee names9.434 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Grasshopper and Supremo Remote Desktop
    Feature
    Grasshopper
    9.6
    51 Ratings
    15% above category average
    Supremo Remote Desktop
    -
    Ratings
    Answering rules9.247 Ratings00 Ratings
    Call recording9.622 Ratings00 Ratings
    Call park9.812 Ratings00 Ratings
    Call screening10.036 Ratings00 Ratings
    Message alerts9.243 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Grasshopper and Supremo Remote Desktop
    Feature
    Grasshopper
    7.9
    12 Ratings
    0% below category average
    Supremo Remote Desktop
    -
    Ratings
    Video conferencing7.93 Ratings00 Ratings
    Audio conferencing7.77 Ratings00 Ratings
    Video screen sharing8.23 Ratings00 Ratings
    Instant messaging8.09 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Grasshopper and Supremo Remote Desktop
    Feature
    Grasshopper
    8.9
    48 Ratings
    12% above category average
    Supremo Remote Desktop
    -
    Ratings
    Mobile app for iOS8.935 Ratings00 Ratings
    Mobile app for Android8.929 Ratings00 Ratings
    Security
    Comparison of Security features of Grasshopper and Supremo Remote Desktop
    Feature
    Grasshopper
    -
    Ratings
    Supremo Remote Desktop
    7.3
    2 Ratings
    18% below category average
    Role-based user permissions00 Ratings7.32 Ratings
    Remote Administration
    Comparison of Remote Administration features of Grasshopper and Supremo Remote Desktop
    Feature
    Grasshopper
    -
    Ratings
    Supremo Remote Desktop
    5.5
    2 Ratings
    44% below category average
    File transfer00 Ratings6.82 Ratings
    Instant message00 Ratings6.82 Ratings
    Access to sleeping/powered-off computers00 Ratings4.12 Ratings
    Session record00 Ratings4.52 Ratings
    Annotations00 Ratings5.52 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Grasshopper and Supremo Remote Desktop
    Feature
    Grasshopper
    -
    Ratings
    Supremo Remote Desktop
    7.7
    2 Ratings
    4% below category average
    Third-party software integrations00 Ratings7.72 Ratings
    Remote Access
    Comparison of Remote Access features of Grasshopper and Supremo Remote Desktop
    Feature
    Grasshopper
    -
    Ratings
    Supremo Remote Desktop
    6.1
    2 Ratings
    29% below category average
    Attended device access00 Ratings7.72 Ratings
    Unattended device access00 Ratings7.32 Ratings
    Mobile device access00 Ratings6.42 Ratings
    Virtual device access00 Ratings5.92 Ratings
    Multiple-display support00 Ratings5.92 Ratings
    Multiple concurrent sessions00 Ratings3.62 Ratings
    Best Alternatives
    GrasshopperSupremo Remote Desktop
    Small Businesses
    CallFire
    Score9.7 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GrasshopperSupremo Remote Desktop
    Likelihood to Recommend
    7.8
    (56 ratings)
    6.8
    (2 ratings)
    Usability
    6.0
    (1 ratings)
    7.3
    (2 ratings)
    Support Rating
    9.0
    (42 ratings)
    -
    (0 ratings)
    User Testimonials
    GrasshopperSupremo Remote Desktop
    Likelihood to Recommend
    GoTo formerly LogMeIn
    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Incentivized
    Read full review
    Nanosystems
    Supremo can be useful when systems are incompatible, as competitors sometimes need to have the latest operating system version, and Supremo is compatible with most. However, compared to competitors, it has more limited functions that could be improved, and the functions, while somewhat limited, could be optimized to improve performance and device control.
    Incentivized
    Read full review
    Pros
    GoTo formerly LogMeIn
    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    Incentivized
    Read full review
    Nanosystems
    • Easy to use (Facilidad de uso)
    • Stable connection allowing for smooth operation (Estabilidad en la conexión permitiendo operar de manera fluida)
    • No limitations on being able to remotely manipulate the client's equipment you are assisting (Sin limitantes para poder manipular remotamente al equipo del cliente que asistas)
    Incentivized
    Read full review
    Cons
    GoTo formerly LogMeIn
    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Incentivized
    Read full review
    Nanosystems
    • The basic plan only allows you to connect to one device
    • The connection can be improved in terms of stability and disconnections can be reduced.
    Incentivized
    Read full review
    Usability
    GoTo formerly LogMeIn
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Incentivized
    Read full review
    Nanosystems
    Very comprehensive and one of the most stable remote control software programs on the market Muy completo y de los software para control remoto más estables en el mercado
    Incentivized
    Read full review
    Support Rating
    GoTo formerly LogMeIn
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Incentivized
    Read full review
    Nanosystems
    No answers on this topic
    Alternatives Considered
    GoTo formerly LogMeIn
    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Incentivized
    Read full review
    Nanosystems
    Supremo tends to be easier to use since it doesn't require installation or creating an account. Regarding compatibility with older operating systems like Windows, it tends to be one of the top choices because others are sometimes incompatible. Its execution tends to be lightweight, requiring minimal computer resources, and the most useful and basic functions are readily accessible.
    Incentivized
    Read full review
    Return on Investment
    GoTo formerly LogMeIn
    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Incentivized
    Read full review
    Nanosystems
    • Greater reach to provide support (Mayor alcance para brindar soporte)
    • Smooth service without data loss (Atención fluida y sin perdida de datos)
    Incentivized
    Read full review
    ScreenShots