Graylog, headquartered in Houston, offers their eponymous platform for centralized log management that helps users find meaning in data faster so as to take action immediately. Graylog is available via Enterprise and Cloud plans, but also has a Small Business Plan, and an Open (free) plan with limited features.
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Woopra
Score3 out of 10
Enterprise companies (1,001+ employees)
Woopra provides real-time customer analytics. It begins by tracking users across digital touch points (website, mobile app, help desk, marketing automation, etc.) and building a comprehensive behavioral profile for each user. These Customer Profiles are Woopra's building blocks, which are used to generate custom analytics reports, funnel analytics, retention analytics, and more.
For small companies, Graylog is the best solution possible. It's easy to configure and "just works." Above everything else, it's free. The only thing I hold against it is the fact that it's Linux-based. [This] makes sense because Elasticsearch is Linux-based. But Linux adds a layer of complexity that we don't need for something basic as a logging server. I'm pretty sure that we would have had a logging server years earlier if I had to convince quite a few decision-making people to go ahead with it anyway.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
My rating of Woopra is the absolute best possible. I would recommend them to anyone looking for an analytics website that prefers a visual interface and a beautiful design. I have not encountered any problems using their app -- ZERO! Their integration with other marketing software, such as MailChimp, helps our company zero in on our marketing campaigns and gives us the information we need to make better choices. I LOVE Woopra and think they are the best out there! I have used other websites and there is no comparison!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Graylog does a great job of its core function: log aggregation, retention, and searching.
Graylog has a very flexible configuration. The backend for storage is Elasticsearch and MongoDB is used to store the configuration. You have to option to make your configuration as simple as possible by storing everything on one box, or you can scale everything out horizontally by using a cluster of Elasticsearch nodes and MongoDB servers with several Graylog servers pointed to all the necessary nodes.
Graylog does a good job of abstracting away a fair portion of Elasticsearch index management (sharding, creation, deletion, rotation, etc).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Woopra tracks *individual users and customer accounts*. It cannot be understated how important this is. Google Analytics and other low cost solutions only sample users and provide aggregate data. For enterprise sales, this is critical. Likewise, for product managers trying to segment product usage by types of accounts, this is incredibly useful.
Woopra updates user analytics in real time. This is critical in a sales context as you want to be able to follow up quickly on opportunities. Likewise, it is useful for customer success as they can see usage in real time for an individual they are supporting.
Woopra has the most turnkey integrations of any web analytics solution on the market. By far the most useful are Marketo, SalesForce, and Slack, but there are several more we didn't tap into. While any solution worth its salt has an API, Woopra's integrations usually require a login and/or API key, and you are good to go. Here is the current list: https://www.woopra.com/appconnect/.
Woopra enables B2B product managers to track product and feature usage by revenue, not just clicks. Again, in a B2B context, this is critical, as there are high-value users and low-value users. Knowing the difference is critical.
Woopra's implementation is super simple. We were able to set it up with a couple of hours of one frontend developer and some help from our product intern.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We just really like the tool. There are lots of us using it internally... from Product, to marketing, to customer service, to optimization team, to traffic acquisition, to Executives. Really helps us answer questions about how well things are going, and what is not going well.
Graylog is easy to deploy. The tricky part is to configure all hosts that are going to send their log data to Graylog, considering the retention period of this data, it will need a lot of disk space to store it. Its rotation works fine. It is very simple to navigate and explore the data you send to it, and very easy to filter and export them too.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The UI and reports are great overall. Creating reports just requires a few too many screens and clicks. Also dashboard tiles can't be resized. Both of these are easy items that are being addressed
Community support does not give simple straightforward answers; simply search up Graylog Issues and look at some of the responses on the forums. The documentation is your only hope if you are on the free version, as you can NOT purchase only support. The few times I have worked with Graylog Enterprise support they were great though.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Compared to other products, the support was a small effort. We only had part time contributions from a product management intern and front end developer.
In terms of log aggregation, the free product fully stacks up with the competitors listed. Full control over the data ingests for flexible configuration. Graylog even better on that front than AlienVault USM because you cannot configure the variable mapping. We haven't used the threat exchange stuff or correlation. But with regex searches, we have created function dashboards that show threat theater pictures of our network based on logs from our firewall.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Woopra is much easier to setup and use than Google Analytics. I've spent hours trying to create custom reports in Google Analytics. Woopra does not take this much time to get solid reporting for our site. If you need something that tracks marketing efforts then Google Analytics will likely be a better fit.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Really helped us begin to segment our users based on their engagement and retention.
Helped increase retention by about 1.5% after about 5 months of implementation (don't shoot the messenger if your team can't implement that quickly).
I felt like it had great potential to create a pipeline between sales and the CSM, but I had trouble getting the sales team to implement it properly as they had their noses deep in calls and emails (they struggle entering notes in SalesForces as well, so it's more a company specific problem).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
