Likelihood to Recommend If you are looking for a shared hosting service, Green Geeks pricing is comparable to most vendors. T2 tech support is generally knowledgeable, T1 is responsive via chat, but often is not able to resolve issues (other than KB questions). Load balancing on a shared server is difficult for all vendors, since individual website usage is hard to predict. Vendors have different ways of dealing with this - some simply do not guarantee resource limits (e.g. available memory, PHP threads, etc). Green Geeks does provide resource limits as part of their contracts, but they frequently downgrade those limits, presumably to address overloaded servers. BUT BE AWARE - I believe GreenGeeks uses unethical practices when a customer wants to cancel. It is my personal experience that they make it extremely difficult / impossible to cancel a contract. I feel the process is not transparent and they will ignore emails directing them to cancel. In my experience, they will then proceed to charge customers for a renewed contract. I believe multiple customers have reported this problem.
Read full review Newfold Digital (Endurance + Web.com)
HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a
WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as
Wix .
Read full review Pros T1 support generally responds w/i 15-30 minutes Read full review Newfold Digital (Endurance + Web.com)
The pricing is a big feature for this hosting company Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using. The customer service workers are professional and friendly. Read full review Cons In my personal experience, the billing department uses unethical practices when customers cancel subs. Read full review Newfold Digital (Endurance + Web.com)
Support could be better, it takes a long time to connect with somebody You need to pay extra for a backup you can rely on SiteLock is sold separately, but did not help when we were hacked Site seems to slow down from time to time Dan Gospe Chief Operating Officer, and HIPAA Privacy Officer
Read full review Likelihood to Renew Newfold Digital (Endurance + Web.com)
Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
Read full review Support Rating Newfold Digital (Endurance + Web.com)
While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
Read full review Alternatives Considered From a technical perspective, all shared server vendors are comparable.
Bluehost has terrible customer support. A2 is more expensive, but has more personalized support.
Read full review Newfold Digital (Endurance + Web.com)
I prefer HostGator over
GoDaddy . HostGator does have better and more reliable customer support, and the user interface and user experience are overall much more friendly and easier to use.
GoDaddy does have downtime associated with their hosting in my experience, but I have not experienced that with HostGator.
Read full review Return on Investment Throttling servers impacted website availability. Read full review Newfold Digital (Endurance + Web.com)
Usage of resale options easily quadrupled the money I was spending on HostGator Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again Overall, HG has been a positive impact on my business as a web developer Read full review ScreenShots