LevelUp, now part of Grubhub Enterprise vs. Yotpo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LevelUp, now part of Grubhub Enterprise
Score 8.0 out of 10
N/A
LevelUp was a restaurant a payment system with customer loyalty support developed by SCVNGR and acquired by Grubhub in late 2018. It now forms the backbone of Grubhub's customer loyalty program available to restaurants that use Grubhub's delivery as a service platform.N/A
Yotpo
Score 8.3 out of 10
N/A
Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.
$799
per month
Pricing
LevelUp, now part of Grubhub EnterpriseYotpo
Editions & Modules
No answers on this topic
Premium
$799
per month
Free
Free
Includes 50 Monthly Orders
Offerings
Pricing Offerings
LevelUp, now part of Grubhub EnterpriseYotpo
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
LevelUp, now part of Grubhub EnterpriseYotpo
Top Pros
Top Cons
Best Alternatives
LevelUp, now part of Grubhub EnterpriseYotpo
Small Businesses
Growave
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Score 9.4 out of 10
HubSpot Marketing Hub
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Score 8.6 out of 10
Medium-sized Companies
Oracle Marketing
Oracle Marketing
Score 7.9 out of 10
HubSpot Marketing Hub
HubSpot Marketing Hub
Score 8.6 out of 10
Enterprises
Oracle Marketing
Oracle Marketing
Score 7.9 out of 10
Adobe Marketo Engage
Adobe Marketo Engage
Score 8.1 out of 10
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User Ratings
LevelUp, now part of Grubhub EnterpriseYotpo
Likelihood to Recommend
8.0
(1 ratings)
8.6
(25 ratings)
Likelihood to Renew
-
(0 ratings)
5.0
(1 ratings)
Usability
-
(0 ratings)
9.4
(2 ratings)
Support Rating
-
(0 ratings)
9.5
(13 ratings)
User Testimonials
LevelUp, now part of Grubhub EnterpriseYotpo
Likelihood to Recommend
Grubhub
Works well with Toast POS and Grubhub as LevelUP is fully integrated with both. I would not recommend it with a Point of Sale or third party delivery where it is not integrated.
Read full review
Yotpo
If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.
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Pros
Grubhub
  • Full integration with Toast POS and Grubhub
  • Response time from their enterprise support desk is very fast
  • Dashboard is easy to use for managers
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Yotpo
  • Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
  • With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
  • Even the free version has lots of useful features.
Read full review
Cons
Grubhub
  • When used to make an app, many updates require a full redesign with scope of work - so app is not easy to update or add new features
  • Partial refunds cannot be processed on the dashboard or in store
  • The QR scanners break frequently
  • The QR scanners will scan a guest's payment, but if it isn't cleared out by the staff it will hold that payment info and the next order will get charged to that other person's payment.
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Yotpo
  • The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
  • Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.
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Likelihood to Renew
Grubhub
No answers on this topic
Yotpo
Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
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Usability
Grubhub
No answers on this topic
Yotpo
I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.
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Support Rating
Grubhub
No answers on this topic
Yotpo
Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.
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Alternatives Considered
Grubhub
No answers on this topic
Yotpo
I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since they are my theme provider and it may integrate more seamlessly.
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Return on Investment
Grubhub
  • Online ordering was up exponentially during the pandemic, at one point all orders were coming in online and the bulk of that was through LevelUp.
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Yotpo
  • We got complaints about not having enough pictures of projects. Yotpo completely negated that complaint with the UGC implementation on our website.
  • If my memory serves me right, 98% of our customers directly interact with some Yotpo widget on our site. That's a lot.
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ScreenShots

Yotpo Screenshots

Screenshot of Mail After PurchaseScreenshot of Yotpo DashboardScreenshot of Showcase your best reviews & ratings on siteScreenshot of Use analytics to measure & improve performanceScreenshot of Turn every purchase into a reviewScreenshot of Moderate & comment with ease