Guidewire ClaimCenter vs. OnBase

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Guidewire ClaimCenter
Score 9.1 out of 10
N/A
GuideWire Software in California offers ClaimCenter as an end-to-end insurance claims management system for personal, commercial or workers compensation, with automation designed to eliminate the need to perform low level tasks associated to managing claims.N/A
OnBase
Score 8.3 out of 10
N/A
OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.N/A
Pricing
Guidewire ClaimCenterOnBase
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Guidewire ClaimCenterOnBase
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Guidewire ClaimCenterOnBase
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
Guidewire ClaimCenter
-
Ratings
OnBase
8.8
43 Ratings
7% above category average
Content capture & imaging00 Ratings9.141 Ratings
File sync, storage & archiving00 Ratings9.133 Ratings
Document management00 Ratings9.942 Ratings
Records management00 Ratings8.240 Ratings
Content search & retrieval00 Ratings8.243 Ratings
Enterprise content collaboration00 Ratings8.134 Ratings
Content publishing & creation00 Ratings9.122 Ratings
Security, risk management & information governance00 Ratings9.133 Ratings
Contract lifecycle management00 Ratings9.524 Ratings
Automated workflows00 Ratings9.123 Ratings
Artificial intelligence00 Ratings8.911 Ratings
Mobile support00 Ratings8.715 Ratings
Integration00 Ratings7.222 Ratings
Best Alternatives
Guidewire ClaimCenterOnBase
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Score 9.9 out of 10
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Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Enterprises

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MediaValet
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Score 9.9 out of 10
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User Ratings
Guidewire ClaimCenterOnBase
Likelihood to Recommend
9.1
(3 ratings)
9.6
(43 ratings)
Likelihood to Renew
-
(0 ratings)
8.8
(7 ratings)
Usability
-
(0 ratings)
8.6
(9 ratings)
Support Rating
9.0
(1 ratings)
6.0
(16 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
8.2
(1 ratings)
Implementation Rating
-
(0 ratings)
8.7
(3 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
Guidewire ClaimCenterOnBase
Likelihood to Recommend
Guidewire Software
ClaimCenter is well suited for any size insurance company, as it is easy to use, is intuitive in navigating through the screens, and helps keep adjusters and managers on top of respective claims inventories via the ability to create and assign "activities".
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Hyland Software
OnBase is a content services solution for organizations that need high visibility to documents or information across multiple teams or departments. It supports users' access control, workflow functionality with transaction history, electronic document retention, and destruction documentation. Hyland can support the organization for implementations or solutions, or the organization can utilize the education services and build out the solution themselves.
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Pros
Guidewire Software
  • Creates an efficient workflow
  • Intuitive interface simplifies training and mitigates some mistakes
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Hyland Software
  • Workflow and Configuration - easy to learn
  • Documentation for each application and toolset
  • Hyland Account Managers and staff are knowledgeable
  • Robust User Community that helps solve an issue or make recommendations
  • Web client - no application installation needed on a PC for users
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Cons
Guidewire Software
  • Challenging and complex integration with other systems
  • Anticipating more support from core implementation for a seamless end-to-end flow
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Hyland Software
  • I personally find the user inferface to be obnoxious and obtuse.
  • When we have issues it is often hard to resolve the problem as there are many variables such as file types, DPI, and scanner setting that combine to make it hard to pinpoint trouble spots.
  • The upgrade process has always been a nightmare for our team. We are not on the latest version now due to this issue.
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Likelihood to Renew
Guidewire Software
No answers on this topic
Hyland Software
OnBase has become a core part of our enterprise solutions toolkit due to its ever-growing integration capabilities. Any business process that produces or tracks documents or object entities can be modeled and managed within OnBase and used to supplement almost any line-of-business system that we use.
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Usability
Guidewire Software
No answers on this topic
Hyland Software
You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.
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Support Rating
Guidewire Software
Most interactions with support have been very helpful and led to the resolution of the issues. They were more than willing to help resolve issues and were knowledgeable. Also, the time to get an actual representative was much lower than many other vendors. Getting to additional tiers of support was a hassle at times, but once there the issues got resolved.
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Hyland Software
This rating is a compromise because I technically have 2 tiers of support.
I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes.
For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).
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In-Person Training
Guidewire Software
No answers on this topic
Hyland Software
The trainer was very knowledgeable and was a Hyland employee. The training was at their corporate headquarters, so it allowed our team to become familiar with organization and culture.
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Online Training
Guidewire Software
No answers on this topic
Hyland Software
With the Premium subscription, there is a tone of training with audio and practice options.
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Implementation Rating
Guidewire Software
No answers on this topic
Hyland Software
Using Hyland professional services to assist with the implementation made things much easier. They have the knowledge and experience to get the system live as users are expecting
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Alternatives Considered
Guidewire Software
We have been very happy users of ClaimCenter (currently on version 9) for over 15 years and have not had any reason to review other competitor claims management platforms.
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Hyland Software
The version of SharePoint we were utilizing was not very practical. We oftentimes had issues with archived documents, where they could be found or opening them all together. It seemed the older the document the harder it was to access when logged into SharePoint. This is critical in our business as we need to behave full access to documentation sent and received for an owner's account.
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Return on Investment
Guidewire Software
  • ROI is still under assessment
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Hyland Software
  • OnBase provides a very reliable ECM platform for the company.
  • OnBase helped to remove the dependency on paper files and file folders. This saved real estate cost as well as facilitated the ability to work from anywhere.
  • OnBase made same day processing of all incoming and outgoing documents a reality.
Read full review
ScreenShots

OnBase Screenshots

Screenshot of an Approval for an Ad-Hoc Task.Screenshot of Onbase's Dark Mode.Screenshot of the Document Viewer.Screenshot of the Send to Department feature.Screenshot of the Workflow Stage.