Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Guru
Score 9.0 out of 10
N/A
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
$12
per month per user
WalkMe
Score 7.6 out of 10
N/A
WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.…N/A
Pricing
GuruWalkMe
Editions & Modules
Builder
$10*
per month per user
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
GuruWalkMe
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$5,000 one-time fee per installationNo setup fee
Additional Details*Annual pricing. $12 when billed monthly.
More Pricing Information
Best Alternatives
GuruWalkMe
Small Businesses
Notion
Notion
Score 8.8 out of 10
Pendo.io
Pendo.io
Score 8.3 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
Whatfix
Whatfix
Score 9.5 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
Whatfix
Whatfix
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GuruWalkMe
Likelihood to Recommend
8.9
(183 ratings)
8.0
(29 ratings)
Likelihood to Renew
8.6
(12 ratings)
8.0
(1 ratings)
Usability
8.3
(11 ratings)
9.0
(2 ratings)
Availability
9.1
(4 ratings)
-
(0 ratings)
Performance
8.9
(4 ratings)
-
(0 ratings)
Support Rating
7.7
(27 ratings)
10.0
(1 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.6
(2 ratings)
-
(0 ratings)
Implementation Rating
8.0
(6 ratings)
-
(0 ratings)
Configurability
7.6
(3 ratings)
-
(0 ratings)
Ease of integration
5.9
(2 ratings)
-
(0 ratings)
Product Scalability
8.6
(4 ratings)
-
(0 ratings)
Vendor post-sale
8.6
(4 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(4 ratings)
-
(0 ratings)
User Testimonials
GuruWalkMe
Likelihood to Recommend
Guru Technologies
Guru has been amazing in making sure my team is well-prepared by giving them information that they have been lacking. Keeping things all in one spot has been a game-changer for my team, and there are no questions about where something is located. "It's in Guru!" has been my tagline for the last eight months (since implementation)! Guru has not been great as a content keeper of PowerPoint presentations. I am looking for a solution for this, but in the meantime, we are still using a computer file folder to store all of our presentation materials.
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WalkMe
  • New system implementation - if you're switching or upgrading systems, you can ease users through the transition by providing in-system contextual guidance, extra tips, and automating clicks they don't need to worry about.
  • Data integrity - if you have users making mistakes in the system, you can add validation with WalkMe without the need for developer time and reduce those errors and upstream problems, and related costs
  • Reducing support tickets - if you have support tickets coming through about how to do tasks in a system, you can reduce the time and cost of your support staff answering these tickets by addressing the queries with WalkMe content
  • Change management - ease users through change with guidance and provide in-system surveys
  • Onboarding - bring new users quickly up to speed with onboarding tasks
  • Automation - automate your regular processes and cut system time, freeing users up for more important tasks
  • Process/system analysis - use the analytics to track where users are dropping off in processes and making errors and address these with WalkMe content
  • User experience - make your system more user friendly
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Pros
Guru Technologies
  • I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization.
  • Configuring an FTP program is a method that is consistent with just minimal modifications each time.
  • the feature to pass verification to other team members and even have Guru flag articles for re-verification on a schedule is amazing.
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WalkMe
  • Ease of use and getting up-to-speed in a few days only. WalkMe can be used by new users easily and quickly, yet provides a many advance features for power users to keep exploring and creating innovative solutions--there are always some things that you have not used earlier
  • Great analytics on our platform, usage and adoption by users, and surveys
  • Very friendly community of users who help each other all the time and structured upskilling programs, weekly tips keep the learning going
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Cons
Guru Technologies
  • It can be difficult to locate specific cards at times. I'm not sure if it's because of the tags used for search.
  • Guru appeared to be a good fit for our primary purpose of keeping procedures up to date. However, expanding that to organization users ended up being more difficult.
  • Text editing is somewhat limited and subtle. You'll have to experiment with formatting, to see if you can make your card seem the way you want it to.
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WalkMe
  • Firefox plugin: The only time I use Firefox is when building a walk-thru. I would like to be able to use Chrome to build the walk-thrus.
  • Logic: Walk-thrus, Launchers, Shoutouts and walk-thru steps use different logic. I can't always fire something based on a click or URL when sometimes I would like to.
  • Design: You can use CSS to customize the look of your walk-thrus, but there isn't a way to remove the sidebar color of the walk-thrus.
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Likelihood to Renew
Guru Technologies
With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time
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WalkMe
No answers on this topic
Usability
Guru Technologies
Guru has always been easy to use. The only feature that seems overly complex is the analytics section, which we don't tend to look at. We've never had any difficulty with creating collections, boards or cards, or with sharing them with our internal team or external partners.
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WalkMe
WalkMe has done a great job of making their tool easy to use. However because it is a Firefox plugin it causes me to need another browser and sacrifice the left 2 - 3 inches of my display, when working on a laptop this makes it a bit painful. Also when publishing you can organize your list of walk-thrus, the window size is small and limited to the constraints of the WalkMe tool.
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Reliability and Availability
Guru Technologies
It syncs up to my email making it easy
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WalkMe
No answers on this topic
Performance
Guru Technologies
Guru works fine for me, I have not encountered any issues
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WalkMe
No answers on this topic
Support Rating
Guru Technologies
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
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WalkMe
The WalkMe Support Team was phenomenal. My support rep made a genuine effort to ensure my success with using the WalkMe Software. She was kind, patient, and very knowledgeable on the software. If there was a question she did not know the answer too, she would find the answer and get back to me as soon as possible
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In-Person Training
Guru Technologies
It help us to more familiarize via navigation
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WalkMe
No answers on this topic
Online Training
Guru Technologies
It was done promptly with right depth of training.
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WalkMe
No answers on this topic
Implementation Rating
Guru Technologies
It was a longer process to get it activated with all our cards and information. Once it was uploaded, it worked great for our team.
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WalkMe
No answers on this topic
Alternatives Considered
Guru Technologies
First of all, when it comes to pricing, GURU was way more convenient and affordable at the same time. Also, with administrative organizational features, GURU has more to offer and more convenience as well. All in all, we, as a Team of managers in Fabfitfun, decided to go with GURU. We surely recommend this to our colleagues.
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WalkMe
My understanding is that WalkMe was selected based on its capability to support our requirements for our enterprise software. We wanted a product that allows us to provide help at the point of need, provide as little or as much help to guide the user to successfully use the product, and a product that is scalable and can support our growing capabilities.
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Scalability
Guru Technologies
Right now, only customer support using Guru
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WalkMe
No answers on this topic
Return on Investment
Guru Technologies
  • Streamlined Knowledge Sharing: Guru has significantly improved Tripleseat's internal knowledge sharing. With its user-friendly platform, our team can easily create and access critical information, ensuring everyone stays on the same page. This has boosted collaboration and efficiency across different departments.
  • Enhanced Sales Enablement: Guru's role in building battle cards for our Sales team has been a game-changer. The platform provides quick and easy access to up-to-date, relevant content, helping our sales representatives stay well-informed and confident during customer interactions. This has positively impacted our sales process and customer engagement.
  • Responsive Support and Guidance: The Guru support team's responsiveness and willingness to assist have been invaluable. Whenever we've had questions or needed guidance, they've promptly scheduled meetings, offering insights and suggestions that have proven instrumental in optimizing our use of the platform. This proactive support has contributed to a positive overall experience with Guru at Tripleseat.
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WalkMe
  • With a promise to help onboard, we found that as people interacted with the walk throughs they didn't get any significant value. Self-service wasn't improved, in fact, we got more complaints from the walk throughs than help from them.
  • NPS surveys were a nightmare to try and integrate with our CRM so we could action the results. Lost time and energy without much support from the WalkMe team
  • No improvement to our Product Adoption, so all cost and time and energy spent on implementation was a loss.
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ScreenShots

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection

WalkMe Screenshots

Screenshot of Reduce support costsScreenshot of Accelerate the onboarding processScreenshot of Automate any repetitve processScreenshot of Record your users in session to gain valuable visual analytics.