What users are saying about
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Top Rated
124 Ratings
6 Ratings

Gusto

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Top Rated
124 Ratings
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Score 8.3 out of 100
6 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Gusto

You pay for the amount of users, so it's good for companies both large and small. Anytime you have W-2 employees I would think it is a great fit. You can also use it to pay independent contractors, although I haven't used those features before.The time tracking features are included with one of the plans so if you want employees to be able to track time and have payroll automatically reflect their hours, it's great for that. It's also very easy to reimburse employees for expenses and things like that.We didn't know about this when we got Gusto, but it also does a great job with little things such as welcome cards for new employees, it lets you make birthday cards, and little things like that.
McKay Salisbury | TrustRadius Reviewer

People HR

The system allows us to make informed decisions through the accurate reporting capabilities which are a great help when dealing with complex people issues. The reports are accurate and are great for situations such as absence reporting.
Amy Duignan (Assoc CIPD) | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Gusto
8.7
People HR
6.0
Pay calculation
Gusto
8.7
People HR
7.0
Support for external payroll vendors
Gusto
8.5
People HR
5.0
Benefit plan administration
Gusto
7.7
People HR
5.0
Direct deposit files
Gusto
8.9
People HR
5.0
Salary revision and increment management
Gusto
9.0
People HR
8.0
Reimbursement management
Gusto
9.5
People HR

Human Resource Management

Gusto
People HR
4.9
Employee demographic data
Gusto
People HR
10.0
Employment history
Gusto
People HR
7.2
Job profiles and administration
Gusto
People HR
6.2
Workflow for transfers, promotions, pay raises, etc.
Gusto
People HR
2.7
Organizational charting
Gusto
People HR
2.7
Organization and location management
Gusto
People HR
2.9
Compliance data (COBRA, OSHA, etc.)
Gusto
People HR
2.9

Leave and Attendance Management

Gusto
People HR
9.2
Approval workflow
Gusto
People HR
9.8
Balance details
Gusto
People HR
9.8
Annual carry-forward and encashment
Gusto
People HR
8.0

Employee Self Service

Gusto
People HR
9.1
View and generate pay and benefit information
Gusto
People HR
7.0
Update personal information
Gusto
People HR
9.2
View company policy documentation
Gusto
People HR
10.0
Employee recognition
Gusto
People HR
10.0
View job history
Gusto
People HR
9.3

HR Reporting

Gusto
People HR
7.1
Report builder
Gusto
People HR
8.5
Pre-built reports
Gusto
People HR
7.0
Ability to combine HR data with external data
Gusto
People HR
6.0

Onboarding

Gusto
People HR
7.4
New hire portal
Gusto
People HR
7.6
Manager tracking tools
Gusto
People HR
7.3

Performance and Goals

Gusto
People HR
7.0
Corporate goal setting
Gusto
People HR
7.0
Individual goal setting
Gusto
People HR
7.0
Line-of sight-visibility
Gusto
People HR
7.0
Performance tracking
Gusto
People HR
7.0

Performance Management

Gusto
People HR
5.9
Performance plans
Gusto
People HR
8.5
Performance improvement plans
Gusto
People HR
6.0
Review status tracking
Gusto
People HR
6.0
Review reminders
Gusto
People HR
6.2
Multiple review frequency
Gusto
People HR
3.0

Recruiting / ATS

Gusto
People HR
9.2
Job Requisition Management
Gusto
People HR
9.2
Company Website Posting
Gusto
People HR
10.0
Publish to Social Media
Gusto
People HR
10.0
Job Search Site Posting
Gusto
People HR
7.9
Duplicate Candidate Prevention
Gusto
People HR
8.5
Applicant Tracking
Gusto
People HR
9.2
Notifications and Alerts
Gusto
People HR
9.5

Pros

Gusto

  • Easy step by step setup from signup process to the automatic payments via EFT.
  • All forms and payments are done completely automated and electronically so no manual intervention. I set it up at the beginning of my first year and never looked at it until the next year when I did my taxes.
  • Payroll was easy, automated and simple manage for situations like overtime, time off and one time bonus payments.
  • Offering other pre tax benefits like 401K was easy to incorporate thru their partner apps.
Lou Gallo | TrustRadius Reviewer

People HR

  • PeopleHR takes on board business case ideas to improve their software. The more customers that request the business case to be brought forward, the higher on the priority list it becomes.
  • The holiday / annual leave planner is great - it can log all instances of leave and has a built-in return to work form.
  • The applicant tracking system for recruitment is very easy to use and can integrate with your own company website.
Claire Isherwood | TrustRadius Reviewer

Cons

Gusto

  • One issue that we've run into with Gusto are some limitations around certain kinds of withholdings from contractor pay. We've had to employ some manual work arounds.
  • When we switched from semi-monthly to an every 2 week payroll, we experienced an issue with Gusto where the payroll days are slightly out of sync. This is another minor issue that we manually work around.
Ed Hart | TrustRadius Reviewer

People HR

  • The system tends to be particularly slow on Monday mornings and sometimes can be down for a couple of hours at a time which is frustrating for employees
  • The naming of the tabs isn't as clear as they could be. For example, reports are called Queries. Makes getting used to
  • The org chart isn't very user-friendly, would be better to be able to export department by department
Amy Duignan (Assoc CIPD) | TrustRadius Reviewer

Likelihood to Renew

Gusto

Gusto 8.0
Based on 1 answer
While Gusto does have a few flaws on the whole it is a very user-friendly software that does a great job of making a very complicated and mundane task quite easy and it is also very cost-effective. But I find that it is not a great fit for everyone and there have been a few mistakes in the payroll tax filings that have caused me and my clients some concern
Lauri Paxton | TrustRadius Reviewer

People HR

No score
No answers yet
No answers on this topic

Usability

Gusto

Gusto 10.0
Based on 1 answer
The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
Christopher Cantrall | TrustRadius Reviewer

People HR

No score
No answers yet
No answers on this topic

Support Rating

Gusto

Gusto 8.3
Based on 22 answers
In rare times that we had to reach out to support they are fast and friendly and always eager to assist. Says a lot of software when you do not have to reach out to support very often. Quick and easy access to support channels makes it pain-free when you do encounter an issue.
Anonymous | TrustRadius Reviewer

People HR

No score
No answers yet
No answers on this topic

Alternatives Considered

Gusto

I do not have a background in HR or payroll, so I haven't used other tools like Gusto. We use Employee Navigator to view our health insurance plans and enter time off requests. I feel like we could use just Gusto if it offered these features as well. I'm not aware of other tools out there that stack up well against Gusto.
Jared DeLong | TrustRadius Reviewer

People HR

We observed 3 other products and PeopleHR had more to the product for a much lower cost when we compared.
Claire Isherwood | TrustRadius Reviewer

Return on Investment

Gusto

  • It has allowed us to put clients on a payroll provider, minimizing the manual accounting required, which has allowed us to keep our time down and our pricing competitive
  • It has provided a payroll provider for companies that, in the past, would have been too small to make the cost worthwhile
Jason Ackerman | TrustRadius Reviewer

People HR

  • The system has freed up time of our administrators allowing them to get involved in more and develop themselves within the department
  • The data allows us to accurately report on absence which has supported the development of a new absence management process
Amy Duignan (Assoc CIPD) | TrustRadius Reviewer

Screenshots

Pricing Details

Gusto

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Gusto Editions & Modules

Edition
Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.$149/month1
Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work$39/month1
Core: Refreshingly easy payroll so you can get back to what matters most.$39/month2
Basic$19/month2
  1. $12 per employee/contractor
  2. $6 per employee/contractor
Additional Pricing Details
Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.

People HR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

People HR Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison