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271 Ratings

Gusto

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271 Ratings
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Score 6.8 out of 100
4 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Payroll Management

    7.9

    Gusto

    79%

    Zywave Client Cloud - Enrollment & Onboarding

    Feature Set Not Supported
    N/A
    Gusto ranks higher in 6/6 features

    Pay calculation

    7.8
    78%
    116 Ratings
    N/A
    0 Ratings

    Support for external payroll vendors

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    6.2
    62%
    82 Ratings
    N/A
    0 Ratings

    Direct deposit files

    8.1
    81%
    119 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    7.4
    74%
    100 Ratings
    N/A
    0 Ratings

    Reimbursement management

    9.5
    95%
    11 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Gusto is rated higher in 1 area: Likelihood to Renew
    • Zywave Client Cloud - Enrollment & Onboarding is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.7

    Gusto

    57%
    136 Ratings
    8.0

    Zywave Client Cloud - Enrollment & Onboarding

    80%
    2 Ratings

    Likelihood to Renew

    5.5

    Gusto

    55%
    4 Ratings
    4.0

    Zywave Client Cloud - Enrollment & Onboarding

    40%
    1 Rating

    Usability

    7.3

    Gusto

    73%
    2 Ratings

    Zywave Client Cloud - Enrollment & Onboarding

    N/A
    0 Ratings

    Support Rating

    3.8

    Gusto

    38%
    32 Ratings

    Zywave Client Cloud - Enrollment & Onboarding

    N/A
    0 Ratings

    Likelihood to Recommend

    Gusto

    Gusto is great if you just want basic payroll. In our company, everyone is on salary and therefore it is usually quite simple to log in and process payroll. There are a few areas that really could do with improvement. * Customer service has really gone downhill lately, and I am finding that when I call the staff is friendly, but inadequately trained. We are a small company and I just do not have the time to spend an hour on a phone call and not even get a resolution. * the PTO area of the portal needs updating. I need to be able to actually see the dates that someone has taken off and when I make an adjustment to an employee's time there should be an area for notes so that we can look back and know why a change was made.
    Felice Geoghegan | TrustRadius Reviewer

    Zywave Client Cloud - Enrollment & Onboarding

    For clients looking for a communications portal this is a perfect fit. However, for clients looking to do online enrollment it is still lacking key features that other systems like Employee Navigator offers.
    Robert Church | TrustRadius Reviewer

    Pros

    Gusto

    • Complete onboarding process from Offer to First Day. Offer letter templates can be customized for each candidate. Onboarding checklists can be customized for specific departments and roles. Welcome emails signed by the team are a fun option. Reminders for open checklist items keep everyone on track.
    • Expense reporting is super easy in Gusto. Employees upload the receipt and fill in details to be approved by management. Approved expenses are automatically added as reimbursement on the employee's next check.
    • Payroll processing is very straightforward and detailed reporting is available. We ofter have adjustments to employee's base salary that can be mapped to easily integrate with Quickbooks Online. It is easy to pay salaried and hourly employees in Gusto, as well as, contractors.
    Amy Reeves | TrustRadius Reviewer

    Zywave Client Cloud - Enrollment & Onboarding

    • Benefit enrollment
    • Document management
    • Yearly benefit management and optional coverage
    Darian Rawson | TrustRadius Reviewer

    Cons

    Gusto

    • Reporting engine could use work - significant manipulation is needed in Excel for combination employee/payroll data reports.
    • State registration management is not a service offered by Gusto. A third-party registrar is linked as a partner.
    • Staffing doesn't meet demand at quarter and year-end.
    Louis Stone | TrustRadius Reviewer

    Zywave Client Cloud - Enrollment & Onboarding

    • The onboarding of employees with benefits selection is not quite complete as it pertains to full integrations with carrier feeds and EDI solutions for HIPAA 834 Transactions
    • The ultimate solution would be to integrate with payroll systems such as ADP, PayChex or Paylocity. This would eliminate the need to input and update data in multiple systems
    • Integration to HR systems like Oracle or other HR platforms would be a bonus
    Robert Church | TrustRadius Reviewer

    Pricing Details

    Gusto

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $40 per month

    Gusto Editions & Modules

    Edition
    Simple: A streamlined set of automatic payroll features and benefits integrations$40/month + $6/mo per person1
    Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work$80/month + $12/mo per person
    Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teamsExclusive pricing, contact Gusto
    1. $12 per employee/contractor
    2. none
    Additional Pricing Details
    Gusto offers three pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.

    Zywave Client Cloud - Enrollment & Onboarding

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Zywave Client Cloud - Enrollment & Onboarding Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Gusto

    Gusto 5.5
    Based on 4 answers
    While Gusto does have a few flaws on the whole it is a very user-friendly software that does a great job of making a very complicated and mundane task quite easy and it is also very cost-effective. But I find that it is not a great fit for everyone and there have been a few mistakes in the payroll tax filings that have caused me and my clients some concern
    Lauri Paxton | TrustRadius Reviewer

    Zywave Client Cloud - Enrollment & Onboarding

    Zywave Client Cloud - Enrollment & Onboarding 4.0
    Based on 1 answer
    User adoption is low within the client base that we have implemented this at and unless it can offer full EDI capabilities we will not be able to move away from Employee Navigator or Plan Source solutions
    Robert Church | TrustRadius Reviewer

    Usability

    Gusto

    Gusto 7.3
    Based on 2 answers
    The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
    Christopher Cantrall | TrustRadius Reviewer

    Zywave Client Cloud - Enrollment & Onboarding

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Gusto

    Gusto 3.8
    Based on 32 answers
    Gusto's support team is responsive and helpful and they have pretty good online resources. We've had a couple issues that didn't fit "in the box" so we've had to create a couple manual workarounds, but the tradeoff for the ease of use of Gusto is ok. Those limitations aren't because of the support team, but more technical limitations.
    Ed Hart | TrustRadius Reviewer

    Zywave Client Cloud - Enrollment & Onboarding

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Gusto

    Both tools do similar work. Insperity is a more rounded tool providing additional retirement solutions that Gusto instead links to rather than provides inside their solution. Gusto, however, is easier to navigate and a friendly environment for employees and employers to use. Gusto also gives the ability to do payroll advances while at the time Insperity did not offer the same solution.
    Anonymous | TrustRadius Reviewer

    Zywave Client Cloud - Enrollment & Onboarding

    We actually use HRconnection with a select few clients and use Employee Navigator, Plan Source, and ThinkHR because our clients or the carriers offered them to us as an online enrollment or training options
    Robert Church | TrustRadius Reviewer

    Return on Investment

    Gusto

    • As a very small business, Gusto allows me to run payroll painlessly. I have more time to focus on other tasks, since I only spend about 10 minutes every two weeks on payroll.
    • Well, since one of our objectives is making money, Gusto helps with that by only costing $57 or so per month for our two employees.
    • Seeing the payroll numbers helps me understand where all the taxes are going.
    Katie Barrilleaux | TrustRadius Reviewer

    Zywave Client Cloud - Enrollment & Onboarding

    • Less time spent asking HR to send me documents
    • Easily see my enrollments
    • Signing up for additional benefits I may have forgotten about like an HSA or FSA
    Darian Rawson | TrustRadius Reviewer

    Screenshots

    Zywave Client Cloud - Enrollment & Onboarding

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