Halogen Software offered the TalentSpace talent management solution which was acquired by Saba in 2017 and that is no longer for sale.
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LogMeIn Rescue
Score8.2 out of 10
N/A
LogMeIn Rescue is an enterprise remote support solution that provides IT helpdesks and customer support organizations with the ability to remotely access, diagnose, and resolve issues across endpoint devices. The platform includes in-session diagnostic tools, security controls, and workflow configuration features. The solution is utilized by IT help desks, global enterprises, Business Process Outsourcers (BPOs), and Managed Service Providers (MSPs). It is designed to support…
$149
per month
Pricing
Halogen TalentSpace (discontinued)
LogMeIn Rescue
Editions & Modules
No answers on this topic
Remote Device Support
$149
per month per seat
Rescue Enterprise
Contact Us
Offerings
Pricing Offerings
Halogen TalentSpace (discontinued)
LogMeIn Rescue
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Required
No setup fee
Additional Details
—
Discount available for annual pricing. Contact sales for Enterprise pricing.
I think it's a good platform for tracking and monitoring goals, feedback, and development. We don't use the 1:1 meeting feature, however, I can see how that would be valuable for many organizations. I do like that it is very customizable, however, that also presents problems in that sometimes forms and/or processes can be a bit challenging to create easily and quickly.
LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
1:1 agendas are easy to create, add comments to and prompt excellent conversation flow on the topics that truly matter to the manager and the employee.
The system can be easily customized to reflect your company's language and culture. We did this in several areas of the platform (goals, development, learning), and it made a world of difference in the understanding and adaptation of our users. One example is that in each learning module, we added 3 questions in the course description so that managers would be automatically prompted to ask to follow up / learning transfer questions when their employees enroll and take a learning course.
Halogen support is outstanding. Any question I have had has been answered upon the first contact or within 24 hours.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
My organization does not use all of the functions/modules that Halogen offers, but I find that those modules still appear on the Halogen main page. I think a great area for improvement is to hide these functions so as not to confuse employees.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
Copying into excel is difficult. It will deselect things that you have highlighted when copying.
Would be nice to make the hierarchy easier when sharing files between clients and us.
Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Implementing a new system and process company wide is never an easy task. We moved so quickly in such a short period of time that we were able to learn quickly but also have the opportunity to improve the Halogen experience. We will more than likely will renew our use of Halogen as we already are seeing a small impact which hopefully in the long run will lead to a greater impact
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Halogen is very intuitive and provides very clean work-space ... lots of white space and modern layouts. There is more than one way to accomplish your action, too!
Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We only purchased the appraisal module and without the other modules offered, you are really limited in what you can do and the process becomes much more involved with needing to maintain information across multiple platforms. We found that they charge for everything and call it "consulting." We poured so much money and time into a system that was just overkill for what we really needed.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have used other systems in the past and I like that Halogen provides everything in one space. I would like to see a more developed way to report training, not in the LMS, but I think that for the most part that Halogen is a robust system that is superior to its competition.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I haven’t reviewed other platforms like LogMeIn Rescue because I am not aware of any alternative tools available to us for assisting clients and performing troubleshooting. Additionally, LogMeIn Rescue is the first tool I have used that allows me to view a client’s screen, which is why I am unable to compare it with others.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are able to get our reviews done in a quicker amount of time. Instead of 4-8 weeks we were able to get it done under a month.
Halogen has gotten better at given us a heads up when the system will be down. Most patches are done overnight so we can at least verify it was done, but their success rate of a patch not breaking something is not at 99%. So we do lose productivity when the system is down.
The tool is easier to do so there are fewer questions from users outside the core team.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
The administrative process has been made more efficient by the ability to remotely log into servers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
