TrustRadius

Harp vs. OnPage

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Harp
Score 7.0 out of 10
Mid-Size Companies (51-1,000 employees)
Harp is an alert management system that allows users to collect alerts from various monitoring systems and provide a rich interface to manage them in a single place. What Harp offers: All alerts are in one place One source for information Avoid false positive notifications Build correlation Detect, investigate and…N/A
OnPage
Score 8.6 out of 10
N/A
OnPage Corporation headquartered in Waltham offers their IT alert management solution.
$16.99
quarterly per user
Pricing
HarpOnPage
Editions & Modules
No answers on this topic
OnPage Mobile
$13.99
per month (billed annually) per user
Enterprise Silver
$22.99
per month (billed annually) per user
Enterprise Gold
$28.99
per month (billed annually) per user
Offerings
Pricing Offerings
HarpOnPage
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Add-ons, such as Live Call Routing and Dedicated Lines are available at an additional cost.
More Pricing Information
Community Pulse
HarpOnPage
Best Alternatives
HarpOnPage
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.6 out of 10
Freshservice
Freshservice
Score 8.6 out of 10
Enterprises
Freshservice
Freshservice
Score 8.6 out of 10
Freshservice
Freshservice
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HarpOnPage
Likelihood to Recommend
-
(0 ratings)
8.5
(31 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Availability
-
(0 ratings)
8.8
(2 ratings)
Performance
-
(0 ratings)
9.2
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.2
(2 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
HarpOnPage
Likelihood to Recommend
Harpia
No answers on this topic
OnPage Corporation
The best solution for OnPage is a small company with a small On-Call Team. The reason for this is because of how many it can trigger in a 30-minute time span. It's really good with us IT people as we understand the urgency of the call and we can react with the ticket. This gives the end-user peace of mind. This product would not be good for a large-scale company. It would not scale well for thousands of users.
David Bolding | TrustRadius Reviewer
David Bolding
Information Technology Engineer
Read full review
Pros
Harpia
No answers on this topic
OnPage Corporation
  • Delivers prompt messages with important information for patient call back
  • Overrides phone ring settings if needed to ensure a sound is made if desired and no pages are missed
  • Repeats pages frequently if not opened initially, so they are not forgotten
Verified User
Anonymous
Read full review
Cons
Harpia
No answers on this topic
OnPage Corporation
  • Not really a "downside": because it works so well, any details we haven't documented from our initial setup are probably lost. It's been almost four years since our initial configuration, and I can no longer easily navigate the OnPage site because I literally haven't logged in since the initial implementation.
Verified User
Anonymous
Read full review
Likelihood to Renew
Harpia
No answers on this topic
OnPage Corporation
It works and is reliable
CH
Christopher Heath
Technical Support Specialist
Read full review
Usability
Harpia
No answers on this topic
OnPage Corporation
Easy to use both web and phone based application.
CH
Christopher Heath
Technical Support Specialist
Read full review
Reliability and Availability
Harpia
No answers on this topic
OnPage Corporation
Some outages for updates
Verified User
Anonymous
Read full review
Performance
Harpia
No answers on this topic
OnPage Corporation
I have done well with the service
Verified User
Anonymous
Read full review
Support Rating
Harpia
No answers on this topic
OnPage Corporation
When we have issues we have fast response and willingness to help
CH
Christopher Heath
Technical Support Specialist
Read full review
Implementation Rating
Harpia
No answers on this topic
OnPage Corporation
I had no part of the implementation
CH
Christopher Heath
Technical Support Specialist
Read full review
Alternatives Considered
Harpia
No answers on this topic
OnPage Corporation
OnPage is the first we chose and would not change that. The ability to link to our CSM, RMM, and technicians on the road has made this the best solution. Our team is able to use the current setup to make custom alerts based on the ticket details. This allows for all of our future needs to be covered.
Aaron English | TrustRadius Reviewer
Aaron English
Senior Solutions Technician
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Scalability
Harpia
No answers on this topic
OnPage Corporation
I have had no concerns
Verified User
Anonymous
Read full review
Return on Investment
Harpia
No answers on this topic
OnPage Corporation
  • Eliminated the concern that on-call personnel were not notified of an issue at all or on a timely basis
  • The reasonable cost, ease of use and reliability reassured management that any issues arising would be handled quickly
  • Users disliked carrying the bulky, unreliable and battery operated pagers. Today all users carry cell phones and can easily install and manage OnPage software
JP
james popp
Oracle DBA
Read full review
ScreenShots

Harp Screenshots

Screenshot of Main alerts viewScreenshot of Alert details viewScreenshot of Scenario for alertsScreenshot of Create new integrationScreenshot of Reports

OnPage Screenshots

Screenshot of where to deliver high-priority alerts to the on-call staff through the OnPage app. This mobilizes teams on critical issues through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.Screenshot of the interface to create and manage multiple on-call schedules for distributed teams. Schedule creation can be done by employees through OnPage’s fail-safe scheduler while ensuring continuous, error-free coverage.Screenshot of how to extend OnPage's Incident Alert Management capabilities to ITSM solution providers such as ServiceNow, ConnectWise, Jira and Autotask to synchronize messages, notes, and actions along the incident lifecycle, driving seamless incident management.Screenshot of a bi-directional integration with Slack and MS Teams, allowing users to initiate and manage critical alerts/pages from within their Slack instance. Elevate critical notifications from Slack into loud, audible push notifications on the phone app, distributing them to the right on-call staff. The integration allows responders to send, receive, and respond to critical alerts without leaving their familiar workspace.Screenshot of the analytics that offer real-time visibility into the incident resolution progress and response times. After an incident is resolved, detailed reports are generated that uncover critical insights and identify gaps in incident response for process improvements.Screenshot of OnPage’s centralized contact management system, which provides a centralized directory to manage all the enterprise contacts and their privileges, on-call schedules, communication workflows and escalation policies, and critical messages. Platform administrators can also mobilize teams using the two-way dispatcher to accelerate incident resolution.