TrustRadius

OnPage

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OnPage
Score 8.6 out of 10
N/A
OnPage Corporation headquartered in Waltham offers their IT alert management solution.
$16.99
quarterly per user
Pricing
OnPage
Editions & Modules
OnPage Mobile
$13.99
per month (billed annually) per user
Enterprise Silver
$22.99
per month (billed annually) per user
Enterprise Gold
$28.99
per month (billed annually) per user
Offerings
Pricing Offerings
OnPage
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeNo setup fee
Additional DetailsAdd-ons, such as Live Call Routing and Dedicated Lines are available at an additional cost.
More Pricing Information
Community Pulse
OnPage
Considered Both Products
OnPage
Verified User
Executive
Chose OnPage
We have not utilized any other products
Verified User
Employee
Chose OnPage
I have never used any of OnPage's competitors but I have yet to have a single issue with OnPage during my on-call weeks, so I would place it in competition with any of its competitors and would select OnPage all day. The ease of use can't be beat.
CH
Chris Honn
Systems Engineer
Chose OnPage
Honestly, there is no comparison. The alerting is easier to manage, whereas the continuum NOC was painful to use and it was a live person, who rarely listened when you request them to ignore alerts. Additionally, you couldn't enter notes with continuum, you had to use your …
Aaron English | TrustRadius Reviewer
Aaron English
Senior Solutions Technician
Chose OnPage
OnPage is the first we chose and would not change that. The ability to link to our CSM, RMM, and technicians on the road has made this the best solution. Our team is able to use the current setup to make custom alerts based on the ticket details. This allows for all of our …
Verified User
Administrator
Chose OnPage
OnPage makes the notification undeniable with audio alerts and escalation programming. The price differential made our choice easier.
Verified User
Analyst
Chose OnPage
OnPage goes above and beyond Microsoft Teams by allowing you to receive critical alerts. Microsoft Teams does not allow users to receive alerts when they are offline, which limits its functionality and ability to reach team members in urgent situations. Even if your phone is on …
Verified User
Professional
Chose OnPage
I have used no other products similar to OnPage.
Verified User
Program Manager
Chose OnPage
i haven't used any other products like OnPage
David Bolding | TrustRadius Reviewer
David Bolding
Information Technology Engineer
Chose OnPage
Out of these, PagerDuty has been my favorite. OnPage is my second favorite so far. The two systems do the same thing. OnPage has a less painful punch in the wallet for the needed technology. The xMatters and ShoreTel Connect only redirect the call and trigger a single alert. …
CH
Christopher Heath
Technical Support Specialist
Chose OnPage
We selected OnPage to help us alert all our on-call techs at once in an easy-to-use platform that works on both android and apple products. We have implemented this for all our on-call procedures for accurate tracking and accountability. This has helped us get to our customer's …
JP
james popp
Oracle DBA
Chose OnPage
Not familiar with any competitor's product. Relied on referral from other institutions pleased with OnPage.
Best Alternatives
OnPage
Small Businesses

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.6 out of 10
Enterprises
Freshservice
Freshservice
Score 8.6 out of 10
All AlternativesView all alternatives
User Ratings
OnPage
Likelihood to Recommend
8.5
(31 ratings)
Likelihood to Renew
10.0
(1 ratings)
Usability
10.0
(1 ratings)
Availability
8.8
(2 ratings)
Performance
9.2
(2 ratings)
Support Rating
10.0
(1 ratings)
Implementation Rating
10.0
(1 ratings)
Product Scalability
9.2
(2 ratings)
Vendor post-sale
10.0
(1 ratings)
Vendor pre-sale
10.0
(1 ratings)
User Testimonials
OnPage
Likelihood to Recommend
OnPage Corporation
The best solution for OnPage is a small company with a small On-Call Team. The reason for this is because of how many it can trigger in a 30-minute time span. It's really good with us IT people as we understand the urgency of the call and we can react with the ticket. This gives the end-user peace of mind. This product would not be good for a large-scale company. It would not scale well for thousands of users.
David Bolding | TrustRadius Reviewer
David Bolding
Information Technology Engineer
Read full review
Pros
OnPage Corporation
  • Delivers prompt messages with important information for patient call back
  • Overrides phone ring settings if needed to ensure a sound is made if desired and no pages are missed
  • Repeats pages frequently if not opened initially, so they are not forgotten
Verified User
Anonymous
Read full review
Cons
OnPage Corporation
  • Not really a "downside": because it works so well, any details we haven't documented from our initial setup are probably lost. It's been almost four years since our initial configuration, and I can no longer easily navigate the OnPage site because I literally haven't logged in since the initial implementation.
Verified User
Anonymous
Read full review
Likelihood to Renew
OnPage Corporation
It works and is reliable
CH
Christopher Heath
Technical Support Specialist
Read full review
Usability
OnPage Corporation
Easy to use both web and phone based application.
CH
Christopher Heath
Technical Support Specialist
Read full review
Reliability and Availability
OnPage Corporation
Some outages for updates
Verified User
Anonymous
Read full review
Performance
OnPage Corporation
I have done well with the service
Verified User
Anonymous
Read full review
Support Rating
OnPage Corporation
When we have issues we have fast response and willingness to help
CH
Christopher Heath
Technical Support Specialist
Read full review
Implementation Rating
OnPage Corporation
I had no part of the implementation
CH
Christopher Heath
Technical Support Specialist
Read full review
Alternatives Considered
OnPage Corporation
OnPage is the first we chose and would not change that. The ability to link to our CSM, RMM, and technicians on the road has made this the best solution. Our team is able to use the current setup to make custom alerts based on the ticket details. This allows for all of our future needs to be covered.
Aaron English | TrustRadius Reviewer
Aaron English
Senior Solutions Technician
Read full review
Scalability
OnPage Corporation
I have had no concerns
Verified User
Anonymous
Read full review
Return on Investment
OnPage Corporation
  • Eliminated the concern that on-call personnel were not notified of an issue at all or on a timely basis
  • The reasonable cost, ease of use and reliability reassured management that any issues arising would be handled quickly
  • Users disliked carrying the bulky, unreliable and battery operated pagers. Today all users carry cell phones and can easily install and manage OnPage software
JP
james popp
Oracle DBA
Read full review
ScreenShots

OnPage Screenshots

Screenshot of where to deliver high-priority alerts to the on-call staff through the OnPage app. This mobilizes teams on critical issues through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.Screenshot of the interface to create and manage multiple on-call schedules for distributed teams. Schedule creation can be done by employees through OnPage’s fail-safe scheduler while ensuring continuous, error-free coverage.Screenshot of how to extend OnPage's Incident Alert Management capabilities to ITSM solution providers such as ServiceNow, ConnectWise, Jira and Autotask to synchronize messages, notes, and actions along the incident lifecycle, driving seamless incident management.Screenshot of a bi-directional integration with Slack and MS Teams, allowing users to initiate and manage critical alerts/pages from within their Slack instance. Elevate critical notifications from Slack into loud, audible push notifications on the phone app, distributing them to the right on-call staff. The integration allows responders to send, receive, and respond to critical alerts without leaving their familiar workspace.Screenshot of the analytics that offer real-time visibility into the incident resolution progress and response times. After an incident is resolved, detailed reports are generated that uncover critical insights and identify gaps in incident response for process improvements.Screenshot of OnPage’s centralized contact management system, which provides a centralized directory to manage all the enterprise contacts and their privileges, on-call schedules, communication workflows and escalation policies, and critical messages. Platform administrators can also mobilize teams using the two-way dispatcher to accelerate incident resolution.