A "set and forget" workhorse of a tool!
July 25, 2022
A "set and forget" workhorse of a tool!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with OnPage
We use OnPage to notify our support staff when a customer leaves a support voicemail after hours, and it notifies the on-call resource that there's a new unheard message. There's also an escalation process to keep team leads informed when certain time thresholds have been exceeded; i.e. if the message or messages have not yet been heard because there's more than one concurrent issue. (We only have one after-hours on-call person assigned at a time.)
- It is a "set and forget" workhorse of a tool.
- It works so reliably, and has for several years, that even the details of how we initially configured it for them have become fuzzy for me.
- The dashboard provides pretty much all we need to know at a quick glance.
- Not really a "downside": because it works so well, any details we haven't documented from our initial setup are probably lost. It's been almost four years since our initial configuration, and I can no longer easily navigate the OnPage site because I literally haven't logged in since the initial implementation.
- Reliability
- Ease of configuration
- Reasonable cost
- Our support team is able to respond to critical after-hours customer problems within 15 minutes or less.
Do you think OnPage delivers good value for the price?
Yes
Are you happy with OnPage's feature set?
Yes
Did OnPage live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of OnPage go as expected?
I wasn't involved with the implementation phase
Would you buy OnPage again?
Yes