Name: Harp
Rating: 7 (1 reviews)
Author: Harpia

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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Free

Essentials

Standard

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

Freshservice

Harp

SHAKER MICROPHONES HARP MIC DEMO - WILL WILDE

<div>IT incident management system</div><div>Reduce, enrich and manage alerts from your monitoring systems in one place</div><div><br></div><div>We can help you improve monitoring in your company</div><div>In our reality, with an existing speed of development and product requirements, we need to make sure that critical problems will be detected in time or even predict the issue and prevent it. Since it can cost millions of dollars and you can lose your customers.</div><div>Single place to detect -&gt; investigate -&gt; resolve your production incident</div><div><br></div><div><br></div><div>Integrations with monitoring systems and channels</div><div>Connect all your monitoring and event generation apps with Harp. Take action and collaborate across your existing tool suite.</div><div><br><br></div><div>Different scenarios for each type of event</div><div>Today, to keep your system stable, you may need to perform different actions for your production. We can allow you to create these scenarios, perform standard actions automatically, provide statistics and reports about your system health</div>

Harpia

IT alert management features allow for incident notifications to allow for a quicker reaction time,

Incident Ticketing System

Tracks and manages IT incidents reported by users or detected by monitoring systems, ensuring timely resolution and communication.

Notification and Escalation

Sends alerts and notifications to IT staff or stakeholders for immediate action on critical incidents, with escalation procedures for unresolved issues.

Incident Classification

Classifies incidents based on severity, impact, and urgency to prioritize response efforts and allocate resources effectively.

Incident Assignment

Assign incidents to the appropriate IT personnel or teams based on skills, workload, and availability to ensure efficient resolution.

Incident Prioritization

Prioritizes incidents according to business impact, service level agreements (SLAs), and criticality to address high-priority issues promptly.

Incident Documentation

Encourages the documentation of incident details, actions taken, and resolutions for knowledge sharing, problem analysis, and process improvement.

Incident Tracking and Reporting

Tracks the status and progress of incidents, generates reports on incident trends, response times, and performance metrics for analysis and improvement.

Self-Service Portal

Enables users to report incidents, check status updates, and find solutions through a self-service portal, reducing the burden on IT support staff.

Incident Resolution Workflow

Defines workflows and processes for incident management, including initial assessment, diagnosis, resolution, and closure stages to ensure consistent handling.

Integration with Other Monitoring Tools

Integrates with IT monitoring tools to automatically convert alerts and events into incidents for immediate attention and resolution.

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IT Alert Management Software

Harp

Overview

What is Harp?