TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Harvest

    Score8.8 out of 10
    N/AHarvest is used to track time, gain insights from past projects, and get paid for work. Dedicated apps and integrations with popular tools like Asana and Slack allow Harvest to fit into a team’s workflow. A selection of visual reports are offered to keep projects running smoothly and an organization's team supported. Harvest also helps to turn a team’s tracked time and expenses into professional nvoices and collect payment quickly with integrated online payments.

    $13.75

    per month per seat

    WORKetc

    Score7 out of 10
    Small Businesses (1-50 employees)
    WORKetc is a cloud-based business management system. With integrated CRM, project management, billing, help desk, reporting, and collaboration, teams can access one system for all relevant information. The system supports popular third-party apps such as Google Workspace, Xero Accounting, Quickbooks Online, Outlook, Dropbox, and Evernote.

    $78

    per month

    Pricing
    HarvestWORKetc
    Editions & Modules
    Harvest Pro
    $13.75
    per month per seat
    Harvest Premium
    $17.50
    per month per seat
    Starter Edition
    $78
    Per Month for up to 2 Users
    Team
    $195
    Per month for up to 3 Users (Each extra user + $49/month)
    Foundations
    $395
    Per month for up to 5 Users (Each extra user + $59/month)
    Offerings
    Pricing Offerings
    HarvestWORKetc
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount for annual billing on Pro and Premium plans.—
    More Pricing Information
    Community Pulse
    HarvestWORKetc
    Considered Both Products
    Harvest
    No answer on this topic
    WORKetc
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    25 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    24 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    25 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    16 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    19 Answers
    No answers on this topic
    Features
    HarvestWORKetc
    Sales Force Automation
    Comparison of Sales Force Automation features of Harvest and WORKetc
    Feature
    Harvest
    -
    Ratings
    WORKetc
    7.9
    13 Ratings
    1% above category average
    Customer data management / contact management00 Ratings8.613 Ratings
    Workflow management00 Ratings8.312 Ratings
    Opportunity management00 Ratings7.810 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.913 Ratings
    Contract management00 Ratings7.31 Ratings
    Quote & order management00 Ratings8.18 Ratings
    Interaction tracking00 Ratings7.82 Ratings
    Channel / partner relationship management00 Ratings7.31 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Harvest and WORKetc
    Feature
    Harvest
    -
    Ratings
    WORKetc
    8.3
    12 Ratings
    8% above category average
    Case management00 Ratings9.011 Ratings
    Call center management00 Ratings7.31 Ratings
    Help desk management00 Ratings8.512 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Harvest and WORKetc
    Feature
    Harvest
    -
    Ratings
    WORKetc
    7.4
    11 Ratings
    4% below category average
    Lead management00 Ratings7.710 Ratings
    Email marketing00 Ratings7.19 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Harvest and WORKetc
    Feature
    Harvest
    -
    Ratings
    WORKetc
    8.1
    13 Ratings
    5% above category average
    Task management00 Ratings8.713 Ratings
    Billing and invoicing management00 Ratings7.810 Ratings
    Reporting00 Ratings7.912 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Harvest and WORKetc
    Feature
    Harvest
    -
    Ratings
    WORKetc
    7.3
    11 Ratings
    5% below category average
    Pipeline visualization00 Ratings7.59 Ratings
    Customizable reports00 Ratings7.211 Ratings
    Customization
    Comparison of Customization features of Harvest and WORKetc
    Feature
    Harvest
    -
    Ratings
    WORKetc
    8.0
    13 Ratings
    5% above category average
    Custom fields00 Ratings8.413 Ratings
    Custom objects00 Ratings8.22 Ratings
    API for custom integration00 Ratings7.310 Ratings
    Security
    Comparison of Security features of Harvest and WORKetc
    Feature
    Harvest
    -
    Ratings
    WORKetc
    8.9
    11 Ratings
    6% above category average
    Single sign-on capability00 Ratings9.11 Ratings
    Role-based user permissions00 Ratings8.811 Ratings
    Social CRM
    Comparison of Social CRM features of Harvest and WORKetc
    Feature
    Harvest
    -
    Ratings
    WORKetc
    7.3
    1 Ratings
    3% below category average
    Social data00 Ratings7.31 Ratings
    Platform
    Comparison of Platform features of Harvest and WORKetc
    Feature
    Harvest
    -
    Ratings
    WORKetc
    7.5
    13 Ratings
    2% below category average
    Mobile access00 Ratings7.513 Ratings
    Best Alternatives
    HarvestWORKetc
    Small Businesses
    Time Doctor
    Score8 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Toggl Track
    Score9 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    TimeCamp
    Score7.3 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HarvestWORKetc
    Likelihood to Recommend
    9.5
    (52 ratings)
    7.8
    (40 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (30 ratings)
    Usability
    9.1
    (5 ratings)
    8.2
    (5 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.2
    (4 ratings)
    Support Rating
    8.4
    (18 ratings)
    8.2
    (5 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (2 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    4.5
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    HarvestWORKetc
    Likelihood to Recommend
    Harvest
    Harvest is ideally suited for a variety of scenarios, particularly in the realms of freelance or consulting work, where accurate hour tracking for billing is crucial. It excels in small to medium businesses managing team projects, allowing for effective resource allocation and time management across multiple concurrent projects. For budgeting and forecasting, Harvest provides valuable data, aiding in accurately estimating the duration and cost of future projects based on past data. It's also highly beneficial for remote or distributed teams, thanks to its cloud-based platform that facilitates seamless coordination. Additionally, its detailed reporting features enhance client transparency, fostering trust through clear communication of time spent on projects. However, Harvest may be less suitable for larger enterprises with complex integration needs or specialized industries requiring more niche features. Small startups or individuals on tight budgets might find the cost challenging, especially if they don't fully utilize all its features. Lastly, for those needing only basic time tracking, simpler or free tools might be more appropriate, making Harvest an unnecessary expenditure for basic needs.
    Incentivized
    Read full review
    WORKetc
    If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
    Incentivized
    Read full review
    Pros
    Harvest
    • Offers several options on using the tool, for example, you can use the app on your phone, the app for desktop, or simply have the website open.
    • The timer integrates with other platforms. For example, our team uses Asana as our project management tool. Now, in real-time, I can know which projects my team is working on and whether we're implementing good time management strategies to meet our goals.
    • The summary break downs are wonderful! You can view an individual's hours as well as project hours. There are even notifications you could receive when your team is getting close to reaching the allotted time for a client's project.
    Incentivized
    Read full review
    WORKetc
    • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
    • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
    • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
    Read full review
    Cons
    Harvest
    • I’m still trying to figure out how tasks best associate to a specific project. There’s a couple different places to edit that and I’m a little confused as to best practice.
    • Does not integrate into basecamp which is our project management system
    Incentivized
    Read full review
    WORKetc
    • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
    • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
    • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
    Read full review
    Likelihood to Renew
    Harvest
    No answers on this topic
    WORKetc
    We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
    Read full review
    Usability
    Harvest
    Again, just a minor compatibility issues using with other platforms such as Basecamp, but it does do everything promised. The only downfall we have found is having to create a job in both platforms and then connecting them later vs being able to create a project once and having them automatically connect.
    Incentivized
    Read full review
    WORKetc
    My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
    Read full review
    Reliability and Availability
    Harvest
    No answers on this topic
    WORKetc
    It never let me down. The support team never let me down.
    Incentivized
    Read full review
    Performance
    Harvest
    No answers on this topic
    WORKetc
    WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
    Read full review
    Support Rating
    Harvest
    They're very responsive and do their best to answer whatever questions we've had. Sometimes, the question or request we've made is for a feature that doesn't yet exist, however in most cases those features have been built later and did eventually address our need.
    Incentivized
    Read full review
    WORKetc
    WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
    Read full review
    Online Training
    Harvest
    No answers on this topic
    WORKetc
    They know their stuff. They listen to your use cases. They get back to you.
    Incentivized
    Read full review
    Implementation Rating
    Harvest
    No answers on this topic
    WORKetc
    The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
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    Alternatives Considered
    Harvest
    Harvest is significantly better than Jira. I think Jira's is not originally intended to be used as a time logging/management system, but we had been previously using it as that. It was much clunkier, and many employees had a difficult time using it as a user interface goes. Harvest is much more user friendly and has simplified the daily time-logging process for everyone in our office
    Incentivized
    Read full review
    WORKetc
    We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
    Read full review
    Scalability
    Harvest
    No answers on this topic
    WORKetc
    Everything is related. You can scale up your team rapidly.
    Incentivized
    Read full review
    Return on Investment
    Harvest
    • Harvest has improved our payment schedules. Since we switched, we get paid for projects much sooner.
    • Harvest has saved us a ton of time with payroll. We are able to track our users time and pay them appropriately based on their billable hours.
    • Harvest is becoming a lifesaver around tax time. The reporting features have allowed us to pull reports for our tax accountant.
    Incentivized
    Read full review
    WORKetc
    • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
    Incentivized
    Read full review
    ScreenShots

    Harvest Screenshots

    Screenshot of the time tracking experience in HarvestScreenshot of project progress tracking, with budgets and costsScreenshot of team capacity trackingScreenshot of a visualization displaying where a team's time is goingScreenshot of Harvest invoicing, that turns tracked time and expenses into invoices so users can get paid online

    WORKetc Screenshots

    Screenshot of WORKetc's customizable dashboard - gives an instant bird's eye view of data. A summarized widget for all of WORKetc's modules can be added to the dashboard, while those that are not needed can be hidden and the most important can be dragged to the top.Screenshot of WORKetc contacts - organized in a single location. Every item created, every activity worked on, and all email correspondence can be traced back to a contact. These automatically become accessible and trackable from that contact's activity history stream, a filterable, customizable list that tracks the relationship with that contact.Screenshot of WORKetc's projects - the bins for everything related to a client including tasks, sub-projects, discussion, files, timesheets, expenses, and other items. WORKetc allows unlimited nesting of sub-projects within projects and an unlimited number of tasks within each sub-project. Multiple project views are available, including project tree view and a Gantt Chart.Screenshot of one of WORKetc has over 40 "out of the box" reports, giving access to needed stats and information. The reports that are used most often can be kept in the "My Reports" tab to keep them at the forefront of the reporting area. Reports can also be bookmarked.