What users are saying about
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Top Rated
127 Ratings
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SAP Commerce Cloud

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Top Rated
127 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Online Storefront

    HCL Commerce

    Feature Set Not Supported
    N/A
    7.8

    SAP Commerce Cloud

    78%
    SAP Commerce Cloud ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    8.3
    83%
    45 Ratings

    Product management

    N/A
    0 Ratings
    8.3
    83%
    46 Ratings

    Bulk product upload

    N/A
    0 Ratings
    7.9
    79%
    46 Ratings

    Branding

    N/A
    0 Ratings
    7.3
    73%
    45 Ratings

    Mobile storefront

    N/A
    0 Ratings
    6.4
    64%
    44 Ratings

    Product variations

    N/A
    0 Ratings
    8.9
    89%
    45 Ratings

    Website integration

    N/A
    0 Ratings
    8.9
    89%
    46 Ratings

    Visual customization

    N/A
    0 Ratings
    7.5
    75%
    44 Ratings

    CMS

    N/A
    0 Ratings
    6.8
    68%
    43 Ratings

    Online Shopping Cart

    HCL Commerce

    Feature Set Not Supported
    N/A
    9.0

    SAP Commerce Cloud

    90%
    SAP Commerce Cloud ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    9.5
    95%
    15 Ratings

    Checkout user experience

    N/A
    0 Ratings
    8.4
    84%
    44 Ratings

    Online Payment System

    HCL Commerce

    Feature Set Not Supported
    N/A
    9.1

    SAP Commerce Cloud

    91%
    SAP Commerce Cloud ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    9.1
    91%
    39 Ratings

    eCommerce Marketing

    HCL Commerce

    Feature Set Not Supported
    N/A
    7.2

    SAP Commerce Cloud

    72%
    SAP Commerce Cloud ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    8.8
    88%
    44 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    6.2
    62%
    42 Ratings

    SEO

    N/A
    0 Ratings
    6.7
    67%
    39 Ratings

    eCommerce Business Management

    HCL Commerce

    Feature Set Not Supported
    N/A
    8.1

    SAP Commerce Cloud

    81%
    SAP Commerce Cloud ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    9.4
    94%
    44 Ratings

    Order processing

    N/A
    0 Ratings
    9.1
    91%
    44 Ratings

    Inventory management

    N/A
    0 Ratings
    7.7
    77%
    40 Ratings

    Shipping

    N/A
    0 Ratings
    7.4
    74%
    42 Ratings

    Custom functionality

    N/A
    0 Ratings
    7.3
    73%
    45 Ratings

    Attribute Ratings

      Likelihood to Recommend

      HCL Commerce

      N/A
      0 Ratings
      8.4

      SAP Commerce Cloud

      84%
      51 Ratings

      Likelihood to Renew

      HCL Commerce

      N/A
      0 Ratings
      10.0

      SAP Commerce Cloud

      100%
      1 Rating

      Usability

      HCL Commerce

      N/A
      0 Ratings
      9.0

      SAP Commerce Cloud

      90%
      2 Ratings

      Support Rating

      HCL Commerce

      N/A
      0 Ratings
      9.9

      SAP Commerce Cloud

      99%
      6 Ratings

      Implementation Rating

      HCL Commerce

      N/A
      0 Ratings
      9.1

      SAP Commerce Cloud

      91%
      3 Ratings

      Ease of integration

      HCL Commerce

      N/A
      0 Ratings
      7.2

      SAP Commerce Cloud

      72%
      31 Ratings

      Product Scalability

      HCL Commerce

      N/A
      0 Ratings
      7.6

      SAP Commerce Cloud

      76%
      29 Ratings

      Likelihood to Recommend

      HCL Technologies

      No answers on this topic

      SAP

      Because it offers you security, productivity, learning, and confidence—features that software of this type should have and because it is among the best in its area, I recommend SAP Commerce Cloud. As a result, I believe it to be of utmost significance and that most CEOs should be aware of and utilize it.
      Read full review

      Pros

      HCL Technologies

      No answers on this topic

      SAP

      • Commerce engine works really well and easy customization journey for end users
      • Seamless integrations with SAP system at the backend
      • Promotions engines are easy configurable for business users to publish the promotions
      • Headless architecture helps client to have better frontend experience
      Read full review

      Cons

      HCL Technologies

      No answers on this topic

      SAP

      • Some procedures in the CMS are usually very slow, specifically in the CMS Cockpit; I cannot use most of the templates or manage certain content. For this reason, I try to find other alternatives, but they are not as efficient as CMS Cockpit should be.
      • There are some functions that are a bit outdated, more like the user interface; it is worth mentioning that this is a very important tool because it is the first contact that customers have with the software and the company as such.
      Read full review

      Pricing Details

      HCL Commerce

      Starting Price

      Editions & Modules

      HCL Commerce editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        SAP Commerce Cloud

        Starting Price

        Editions & Modules

        SAP Commerce Cloud editions and modules pricing
        EditionModules

        Footnotes

          Offerings

          Free Trial
          Free/Freemium Version
          Premium Consulting/Integration Services

          Entry-level set up fee?

          No setup fee

          Additional Details

          Pricing Info

          Likelihood to Renew

          HCL Technologies

          No answers on this topic

          SAP

          I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
          Read full review

          Usability

          HCL Technologies

          No answers on this topic

          SAP

          The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
          Read full review

          Support Rating

          HCL Technologies

          No answers on this topic

          SAP

          We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
          Read full review

          Implementation Rating

          HCL Technologies

          No answers on this topic

          SAP

          Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
          Read full review

          Alternatives Considered

          HCL Technologies

          No answers on this topic

          SAP

          SAP Commerce Cloud has tight integration with the backend SAP allowing for our specific business requirements to be tied into the platform. The site user friendliness was intuitive and received nothing but positive feedback from the user community. Data integration and security were another key factors. The overall cost to support and maintain utilizing internal resources as much as possible and only supplement when needed.
          Read full review

          Scalability

          HCL Technologies

          No answers on this topic

          SAP

          Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
          Read full review

          Return on Investment

          HCL Technologies

          No answers on this topic

          SAP

          • For my clients, it has streamlined the costs incurred in their IT infra as using SAP Commerce Cloud requires a lesser upfront setup
          • Due to flexibility in SAP Commerce Cloud, another client was able to scale up their operations and ended up with 5x of orders in the pandemic
          Read full review

          Screenshots

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