What users are saying about
91 Ratings
181 Ratings
91 Ratings
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Score 7.9 out of 100
181 Ratings
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Score 7 out of 100

Feature Set Ratings

    Project Management

    7.6

    HCL Notes

    76%

    MindTouch

    Feature Set Not Supported
    N/A
    HCL Notes ranks higher in 7/7 features

    Task Management

    7.0
    70%
    9 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Scheduling

    10.0
    100%
    9 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.0
    70%
    10 Ratings
    N/A
    0 Ratings

    Search

    7.0
    70%
    9 Ratings
    N/A
    0 Ratings

    Visual planning tools

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Communication

    6.5

    HCL Notes

    65%

    MindTouch

    Feature Set Not Supported
    N/A
    HCL Notes ranks higher in 8/8 features

    Chat

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Notifications

    7.0
    70%
    10 Ratings
    N/A
    0 Ratings

    Discussions

    8.0
    80%
    8 Ratings
    N/A
    0 Ratings

    Surveys

    4.0
    40%
    5 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    5.0
    50%
    7 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    5.0
    50%
    4 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    7.0
    70%
    6 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.2

    HCL Notes

    62%

    MindTouch

    Feature Set Not Supported
    N/A
    HCL Notes ranks higher in 8/8 features

    Versioning

    3.1
    31%
    4 Ratings
    N/A
    0 Ratings

    Video files

    3.0
    30%
    5 Ratings
    N/A
    0 Ratings

    Audio files

    3.0
    30%
    5 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.0
    80%
    8 Ratings
    N/A
    0 Ratings

    Access control

    8.0
    80%
    8 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.0
    80%
    8 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Device sync

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • HCL Notes is rated higher in 6 areas: Likelihood to Recommend, Usability, Performance, Support Rating, Online Training, Implementation Rating
    • MindTouch is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.0

    HCL Notes

    80%
    16 Ratings
    7.6

    MindTouch

    76%
    110 Ratings

    Likelihood to Renew

    1.7

    HCL Notes

    17%
    5 Ratings
    8.8

    MindTouch

    88%
    18 Ratings

    Usability

    10.0

    HCL Notes

    100%
    1 Rating
    7.5

    MindTouch

    75%
    29 Ratings

    Availability

    10.0

    HCL Notes

    100%
    2 Ratings

    MindTouch

    N/A
    0 Ratings

    Performance

    10.0

    HCL Notes

    100%
    2 Ratings
    8.0

    MindTouch

    80%
    20 Ratings

    Support Rating

    9.0

    HCL Notes

    90%
    4 Ratings
    7.8

    MindTouch

    78%
    62 Ratings

    Online Training

    10.0

    HCL Notes

    100%
    1 Rating
    8.8

    MindTouch

    88%
    5 Ratings

    Implementation Rating

    9.0

    HCL Notes

    90%
    2 Ratings
    7.7

    MindTouch

    77%
    20 Ratings

    Product Scalability

    HCL Notes

    N/A
    0 Ratings
    1.4

    MindTouch

    14%
    3 Ratings

    Likelihood to Recommend

    HCL Notes

    I often work with teams from other country and regions, hence HCL Notes is a very useful platform for internal company management operations. It standardized organisational work standards in most of the offices worldwide. HCL Notes also enables chat with other team around the world that I find very helpful when initiating conversation or just want to have a quick update rather than sending emails and waiting for replies. However, HCL Notes is not very efficient in web browsing and user still need to use other internet service providers.
    Mogana Tashiani | TrustRadius Reviewer

    MindTouch

    If a company doesn't want to make their knowledge base public-facing, you lose a lot of the value of using MindTouch in a closed environment. MindTouch is not ideal for extremely structured content management scenarios that are strong DITA advocates. Companies that require localization might not be good fits either.
    Anonymous | TrustRadius Reviewer

    Pros

    HCL Notes

    • It has a really strong and robust database that's extremely scalable and holds up well to thousands of users and many different environments.
    • It has a really good enterprise-grade framework for development custom database applications
    • All of the custom database applications along with the email all have a nice uniform look and feel so their easy-to-use.
    • I really like how it's developed and supported on every client OS (Windows, OSX, Linux)! The competitors definitely do NOT offer this (M$).
    Matthew J. Fitzpatrick | TrustRadius Reviewer

    MindTouch

    • MindTouch helps to easily organize our help articles to ensure that our end user is receiving the proper information.
    • The MindTouch platform is extremely easy to navigate which reduces the turnaround time for our team to publish new material.
    • The editor tools supplied through MindTouch make styling our documentation a breeze.
    • The contextual help tool allows our customers to consume documentation based on the page they are viewing in our platform.
    Anonymous | TrustRadius Reviewer

    Cons

    HCL Notes

    • Notes' backwards compatibility sometimes gets in the way. Menus are cluttered with extraneous, outdated options and features that modern users will never use, and Preferences are often difficult to navigate for those coming from Gmail or Outlook. We have greatly simplified this via Policies, but users still find it daunting to go through all the options that are available.
    • The IBM Notes client for Windows & Mac is essentially the Eclipse Java development platform...so it is HUGE. Performance initially was very slow but IBM has done a good job of speeding things up. As IBM moves more toward cloud-delivered applications, this will not be as much of a problem.
    • Notes and Domino can be complex to manage for administrators who are more accustomed to ActiveDirectory, Group Policy, etc. Editing a notes.ini file to add a feature, or working with XML files by hand to create a SmartUpgrade kit can be daunting to those coming from more modern administrative roles.
    • Some users claim to "hate" Notes mail. While I have heard this less and less over the past 10 years, we have had 3rd party software offer plugins to Outlook and it's rare to see any for Notes.
    • The client update process should be automated more. I would like to see the Notes client update quietly and quickly more like an Adobe software update. If an update fails it should automatically try again without prompting the user over and over.
    • Notes multiple language spell checking is a downloaded add-on Java-based resource that has to be deployed in a convoluted way that is difficult for users to grasp. Therefore any foreign language spell check updates must be done individually per Notes client by IT, which is unfortunate. I would prefer to see that be a "live download" update option for users to get directly from IBM (don't make me download it and put it on my network).
    Jeremiah Benjamin | TrustRadius Reviewer

    MindTouch

    • When we do have a support issue, we frequently need to go through multiple people, contacts, ways of explaining things, etc,. before someone on their end actually understands our problem. It's rare that the first person we talk to understands the big picture or appreciates our use case.
    • The draft functionality is a promising start but lacks some key features that cause us regular frustration. For example, you can only create one draft of a page at a time. This is fine if changes come to you in perfect sequential order, but it makes it impossible for us to update a live page while a draft exists. More specifically, if we're working on updating content on a page for a new feature being released next month, but then we notice a typo today, we can't fix the typo in production without first deleting the draft or doing some hacky workaround of temporarily copying/pasting the source HTML of the draft page and saving it someplace else.
    • Existence of, or integration with, true source control would be a huge win, but it's something currently lacking in the product. MindTouch's content reuse feature is helpful in the right situations, but it's not robust enough to scale well for lots of content.
    • Version history of page changes is not 100% reliable. Sometimes items don't show up at all or there is a delay before the diff is visible. Also, creating a draft does not register at all in the page version history.
    • In-site search is poor, unless you know the *exact* title of what you're looking for. We tell our customers to use Google, not the MindTouch search. Google is excellent at searching our MindTouch site.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    HCL Notes

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    MindTouch

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    HCL Notes

    HCL Notes 1.7
    Based on 5 answers
    I've been in IT business and as a Programmer/Developer for 20+ years with too many programming languages experiences/back ground (C/C++/Visual Basic/Basic Program/Unix/COBOL/Java). Also with 18+ years with Lotus Notes/IBM Domino, I am still and always think Lotus Notes is the best RAD platform available!. When the time where resource is very limited and the expectation is very high and the turn around is too short, IBM Domino/Notes is the platform to use and it's the only choice available.
    Tom Le | TrustRadius Reviewer

    MindTouch

    MindTouch 8.8
    Based on 18 answers
    We've put lots and lots of content into the MindTouch system, of course, so that makes it harder to opt out, but we're also very pleased with their rate of development and weekly pushing of improvements, as well as their response and solutions to our questions and input All in all, a winning combination.
    Olav Andreas Frenning | TrustRadius Reviewer

    Usability

    HCL Notes

    HCL Notes 10.0
    Based on 1 answer
    Easy to use for the user, most of the apps we developed, there is not much need for user training. Most of the times, we just do a demo to the users group and they can pick up from there.
    Tom Le | TrustRadius Reviewer

    MindTouch

    MindTouch 7.5
    Based on 29 answers
    The site is responsive across multiple devices and screens. It has a clear path to contact support. The articles are searchable. Site users do have trouble navigating the site and finding what they need. That may be due to the architecture of the site, but it'd be nice if MindTouch offered more solutions are this. Our content is organized by product line. And many of those product lines have overlapping training content, so we have extensive duplicate content.
    Kristen Kiley | TrustRadius Reviewer

    Performance

    HCL Notes

    HCL Notes 10.0
    Based on 2 answers
    No answer on this topic is available.

    MindTouch

    MindTouch 8.0
    Based on 20 answers
    MindTouch is a hosted site, so as a heavy user there are times when I notice that pages are slow to load, or something happens like Amazon Web Services crashing the entire east coast for a few hours, that you do notice even if it isn't actually the fault of the MT tool itself. It's the risk of using a hosted tool, but the benefits are pretty amazing and outweigh these performance issues.
    Anonymous | TrustRadius Reviewer

    Support Rating

    HCL Notes

    HCL Notes 9.0
    Based on 4 answers
    I've been using the production for a very long time and very happy with it. Also, all the online resources and forums for notes is very friendly and easy/quick for getting help. I found out that compared to Microsoft or Oracle or any other platforms, IBM Notes online forum is the best I have seen.
    Tom Le | TrustRadius Reviewer

    MindTouch

    MindTouch 7.8
    Based on 62 answers
    It's good. Pretty solid. We got a lot of input to get up and running, but did a lot of the setup and customization work ourselves, because of our high standards. We've gotten good response and results on specific projects related to customization and our CSM is also pretty responsive.Overall, I think that the jobs of CSMs and support folks would be easier if the product weren't wonky in some ways. They seem to have to do more "workarounds" for basic functionality that should just work out of the box
    Anonymous | TrustRadius Reviewer

    Online Training

    HCL Notes

    HCL Notes 10.0
    Based on 1 answer
    No answer on this topic is available.

    MindTouch

    MindTouch 8.8
    Based on 5 answers
    Written documentation and videos are very good and have helped on numerous occasions when I've had to look up how to accomplish a certain task. The reason I have not given a full score is mainly because there have been some inaccuracies in the documentation because updates to the MindTouch framework have slightly changed the way things work. But this is usually the same type of challenges I face when making documentation for the software solution we develop. So all in all I'm very satisfied with both the personal webinars and the online documentation MindTouch provides for their service.
    Olav Andreas Frenning | TrustRadius Reviewer

    Implementation Rating

    HCL Notes

    HCL Notes 9.0
    Based on 2 answers
    Implementation is easy and smooth if the requirement is well gathered/documented. Notes is a RAD platform, all projects in Notes is simple in the implementation step.
    Tom Le | TrustRadius Reviewer

    MindTouch

    MindTouch 7.7
    Based on 20 answers
    Just know that there is so much more involved than adding your content. There are so many pieces to launching your site -- especially if you are moving from another platform. If you are not a person who typically works in the "website" realm, do your homework, ask your web people, engineers, etc., because there's a lot to do that you won't know about until you are unexpectedly smacked in the face with it. Learn from my mistakes! We are very happy now, but it was a long road getting to launch day for us
    Lisa Fontaine | TrustRadius Reviewer

    Alternatives Considered

    HCL Notes

    Outlook has been considered for years as a replacement platform. Pricing and support staff made it prohibitive. Our long-time use of Microsoft Office productivity suite naturally led us to consider the adoption of Office365. A recent investigation told us that Azure Cloud services propel an O365 solution to the forefront. Early adopters in international divisions have paved the way for Azure and O365.
    Christopher Stark | TrustRadius Reviewer

    MindTouch

    I will be brief. DealerTeam is built upon Salesforce and we try to support native apps. We used Desk.com first for basic Help Ticket management. The product did not satisfy how our customers were looking for information. We upgraded to Service Cloud with Knowledge Base and spent one year writing content and developing our support agency. Again, our customers were upset about submitting help tickets and waiting for answers. They wanted access to self-help while working with a customer. Today we continue to use Service Cloud with MindTouch integration and have found complete success. There is simply no other solution I know of that is a flexible and easy to use as MindTouch when it come to providing customer success and product support
    Travis Sousa | TrustRadius Reviewer

    Scalability

    HCL Notes

    No score
    No answers yet
    No answers on this topic

    MindTouch

    MindTouch 1.4
    Based on 3 answers
    We tried to migrate to MindTouch for 5 months and failed, remained with Zendesk
    Ziv Peled | TrustRadius Reviewer

    Return on Investment

    HCL Notes

    • Over the years, we have lost countless hours of productivity from the thousands of crashes we have experienced.
    • One benefit of IBM Notes is that it is very simple to train a new user on. Many people prefer and are familiar with Google tools, but those that use IBM Notes have very little trouble acclimating themselves.
    Anonymous | TrustRadius Reviewer

    MindTouch

    • Our operational efficiently has improved significantly. Prior to Mindtouch, we managing duplicate content in two separate authoring solutions. Delivering content predictably and consistently was difficult and stressful for writers. In Mindtouch, we were able to optimize our content (remove redundancies) giving us more time to test, review, and improve content quality.
    • Traffic to our knowledge center is increasing monthly.
    • Internally, SMEs and customer-facing teams are recognizing the value Mindtouch brings through self-service knowledge. These SMEs want to contribute more to content, either as contributing writers or collaborators with tech writers.
    Carol Menzigian | TrustRadius Reviewer

    Screenshots

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