Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Lightning
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year
SAP Build
Score 8.2 out of 10
N/A
SAP Build is a business application development and automation solution with a comprehensive suite of low-code, pro-code, and generative AI tools. SAP Build is for developers, IT professionals, and business users/citizen developers who want to create and customize business applications.
$1.82
per month per user
Socialtext (discontinued)
Score 10.0 out of 10
N/A
Social Text was a tool that focused on social learning and includes Twitter-like microblogging capabilities. The product competed with MindTouch,Confluence, Jive Team Collaboration and other collaboration platforms. It was acquired by PeopleFluent in 2012 and is no longer available as a separate product, though similar capabilities are supplied by the PeopleFluent platform.
$1
Starting Price Per Month
Pricing
Help LightningSAP BuildSocialtext (discontinued)
Editions & Modules
Enterprise
$75,000
per year per installation
SAP Build Process Automation - Standard User
$1.82
per month per user
SAP Build Process Automation - Advanced User
$15
per month per user
SAP Build Process Automation - Attended Automation
$534
per month
SAP Build Process Automation - Unattended Automation
$534
per month
Socialtext
$1.00
Starting Price Per Month
Offerings
Pricing Offerings
Help LightningSAP BuildSocialtext (discontinued)
Free Trial
NoYesNo
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
YesYesNo
Entry-level Setup FeeOptionalNo setup feeNo setup fee
Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
More Pricing Information
Community Pulse
Help LightningSAP BuildSocialtext (discontinued)
Features
Help LightningSAP BuildSocialtext (discontinued)
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Help Lightning
-
Ratings
SAP Build
8.2
92 Ratings
3% below category average
Socialtext (discontinued)
-
Ratings
Visual Modeling00 Ratings8.185 Ratings00 Ratings
Drag-and-drop Interfaces00 Ratings8.583 Ratings00 Ratings
Platform Security00 Ratings8.388 Ratings00 Ratings
Platform User Management00 Ratings8.288 Ratings00 Ratings
Reusability00 Ratings8.087 Ratings00 Ratings
Platform Scalability00 Ratings8.288 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Help Lightning
-
Ratings
SAP Build
-
Ratings
Socialtext (discontinued)
7.6
1 Ratings
2% below category average
Task Management00 Ratings00 Ratings8.01 Ratings
Gantt Charts00 Ratings00 Ratings7.01 Ratings
Scheduling00 Ratings00 Ratings9.01 Ratings
Workflow Automation00 Ratings00 Ratings8.01 Ratings
Mobile Access00 Ratings00 Ratings4.01 Ratings
Search00 Ratings00 Ratings9.01 Ratings
Visual planning tools00 Ratings00 Ratings8.01 Ratings
Communication
Comparison of Communication features of Product A and Product B
Help Lightning
-
Ratings
SAP Build
-
Ratings
Socialtext (discontinued)
7.2
1 Ratings
11% below category average
Chat00 Ratings00 Ratings7.01 Ratings
Notifications00 Ratings00 Ratings6.01 Ratings
Discussions00 Ratings00 Ratings9.01 Ratings
Surveys00 Ratings00 Ratings4.01 Ratings
Internal knowledgebase00 Ratings00 Ratings10.01 Ratings
Best Alternatives
Help LightningSAP BuildSocialtext (discontinued)
Small Businesses
Getscreen.me
Getscreen.me
Score 9.6 out of 10
Creatio
Creatio
Score 9.0 out of 10
Stackby
Stackby
Score 8.9 out of 10
Medium-sized Companies
Action1
Action1
Score 9.5 out of 10
Quixy
Quixy
Score 9.9 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
Creatio
Creatio
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
Help LightningSAP BuildSocialtext (discontinued)
Likelihood to Recommend
10.0
(1 ratings)
8.6
(68 ratings)
10.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
-
(0 ratings)
6.0
(1 ratings)
Usability
-
(0 ratings)
7.8
(66 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
9.1
(4 ratings)
-
(0 ratings)
User Testimonials
Help LightningSAP BuildSocialtext (discontinued)
Likelihood to Recommend
Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
Read full review
SAP
SAP Build is a strong and reliable partner with a rich FAQ and consulting power. New features make sense and are easy to distribute within the team and to end users. The community is nice, and there are many discussions on product development, shared solutions, and productivity improvements. UI is also one of the strongest points.
Read full review
Discontinued Products
We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.
Read full review
Pros
Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
Read full review
SAP
  • SAP Build Workzone is a cloud ready service that it can provide access to users over cloud. It really liked it because for Non-SAP users they don't need to have seperate logins to access SAP systems
  • SAP Build LCNC helps to create an app either from scratch or take reference from existing apps and develop on top of it
  • SAP Build Code is pro-developer tool helps for creating enterprise ready web apps
Read full review
Discontinued Products
  • Version history - Always keeps the edited versions and one can revert back any time
  • Creating and Editing an article is very easy and intutive
  • Sharing the articles with peers
Read full review
Cons
Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
Read full review
SAP
  • Comparing to other RPA Tools, SAP Build automation lacks enough user guidance.
  • Licensing is a little bit confusing.
  • From a technical perspective, older versions of the automation part are not always stable, but the other services (workflow, business rules, apps, etc.) are much more stable.
Read full review
Discontinued Products
  • Search needs a ton of improvements. It was very slow a year ago
  • Search result quality was also not that good
  • I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.
Read full review
Likelihood to Renew
Help Lightning
No answers on this topic
SAP
SAP Build that enables rapid creation of enterprise-grade applications, automations, and business sites. It empowers both business users and developers to collaborate effectively while leveraging SAP-grade security, identity, and integration capabilities. SAP Build integrates seamlessly with SAP systems, supports governance and lifecycle management, and accelerates digital transformation by reducing development time and effort.
Read full review
Discontinued Products
We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system
Read full review
Usability
Help Lightning
No answers on this topic
SAP
The overall re-usability is very good for SAP Build app. Rating 9 shows that it is very effectively uses the No code or low code functionality. Drag and drop of UI components is very effective in this SAP Build app. No prior coding experience is needed but to develop some logic flow you need to be very logical and optimistic thinker
Read full review
Discontinued Products
No answers on this topic
Support Rating
Help Lightning
No answers on this topic
SAP
There are, for example, great blog writings about automation cases and examples. The studio version is updated often. There are also useful OpenSAP online courses.
Read full review
Discontinued Products
No answers on this topic
Online Training
Help Lightning
No answers on this topic
SAP
Online training helped to understand the drag and drop processes, building UI. Creating a workflow and process automation. Developing workflow and deploying WF. Helped to reduce the errors. It helped to understand the training easily. And online training gave good insights for low code no code solutions and create actions, forms.
Read full review
Discontinued Products
No answers on this topic
Implementation Rating
Help Lightning
No answers on this topic
SAP
Yes we are implementing a custom solution of Customer PO on sap build code and BPA
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
Read full review
SAP
Seamlessly connected to SAP S4 Hana systems and development and deployment is easy as compared to Microsoft Visual Studio. Low code no code facility is awesome in SAP Build app where as in Visual Studio drag and drop of components is provided but still needs to write bulky code for functionality. Performance is better for SAP Build app.
Read full review
Discontinued Products
I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.
Read full review
Return on Investment
Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
Read full review
SAP
  • SAP Build apps has a high ROI. Development is fast and cloud pricing is good.
  • Business objectives are handled better than any other solution for custom app development in the SAP ecosystem.
  • Process Automation workflows are very fast to develop, mostly graphically, and work very well.
Read full review
Discontinued Products
  • We get solutions to concerns much faster
  • We promote interactions with the other depts
  • We listen and have discussions
Read full review
ScreenShots

Help Lightning Screenshots

Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

SAP Build Screenshots

Screenshot of The SAP Build Portfolio, which includes:
1- SAP Build Apps to create business application
2- SAP Build Process Automation to automate end to end business processes
3- SAP Build Work Zone to design and create business sites