Help Scout vs HelpCrunch

• The interface is extremely good. It's fast, it's smart and it's easy to use. In one week we dominated it completely, with every function. It's very intuitive, which helped us onboard the hole team very quickly.
• Tagging and in general organizing tickets. It's easy and visible
• Workflows (or automatic triggers) have MANY options and you can get very efficient by using them
• Their support is very good and effective
• Docs (FAQ manager) is easy to setup and maintain. It is well linked with the other parts of HS, like answering emails or chat
• Chat is new to us (with Beacon) but so far is working fine. It's in beta and needs more features, but I'm sure they're on it

Read full review

• Fastest time to market - set up the application fast and easy.
• The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
• Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.

Read full review

• There are only 2 levels of organization in the docs sites. We cannot group the content into any more subfolder layers.
• Much of the fancy targeting in Beacon is based solely off of URLs which doesn't work for us as a single page application.
• The paging in lists of tickets isn't the most efficient. An infinite scroll would be much easier to work when you have a bunch of active tickets.

Read full review

• Not found any so far

Read full review

• We are able to retain our customer base due to the outstanding customer service our Customer Experience department provides. Without an organized tool like Help Scout, this would not be possible. We pride ourselves in quick response times to customers and are able to do so by effectively routing tickets to the right agents.

Read full review

• Great price point.
• Effective self service platform.
• Good alerting solution.

Read full review