Help Scout vs. LiveHelpNow
Help Scout vs. LiveHelpNow
Product | Rating | Most Used By | Product Summary | Starting Price |
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Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month | |
LiveHelpNow | N/A | LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more. | $21 per month |
Help Scout | LiveHelpNow | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Help Scout | LiveHelpNow | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Help Scout | LiveHelpNow | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help Scout | LiveHelpNow | |
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Likelihood to Recommend | 10.0 (18 ratings) | 9.5 (2 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Help Scout | LiveHelpNow | |
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Likelihood to Recommend | Help Scout | LiveHelpNow |
Pros | Help Scout | LiveHelpNow |
Cons | Help Scout | LiveHelpNow |
Likelihood to Renew | Help Scout | LiveHelpNow No answers on this topic |
Usability | Help Scout | LiveHelpNow No answers on this topic |
Alternatives Considered | Help Scout | LiveHelpNow No answers on this topic |
Return on Investment | Help Scout | LiveHelpNow |
ScreenShots | Help Scout Screenshots |