HelpCrunch vs. Intercom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HelpCrunch
Score 8.3 out of 10
N/A
All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.
$12
per month
Intercom
Score 8.4 out of 10
N/A
Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
$39
per month per seat
Pricing
HelpCrunchIntercom
Editions & Modules
Basic - Live chat
$12.00
per month
Premium - Live chat
$21.00
per month
Basic - Live chat+Emails
$25.00
per month
Premium - Live chat+Emails
$43.00
per month
Essential
$39
per month per seat
Advanced
$99
per month per seat
Expert
$139
per month per seat
The Early Stage program
From $65 for 5 support seats
per month
Proactive Support Plus add-on
from $99
per month
Offerings
Pricing Offerings
HelpCrunchIntercom
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support.
More Pricing Information
Community Pulse
HelpCrunchIntercom
Considered Both Products
HelpCrunch
Chose HelpCrunch
HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
Intercom

No answer on this topic

Top Pros
Top Cons
Features
HelpCrunchIntercom
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
HelpCrunch
-
Ratings
Intercom
8.0
164 Ratings
0% below category average
Organize and prioritize service tickets00 Ratings8.0151 Ratings
Expert directory00 Ratings7.897 Ratings
Subscription-based notifications00 Ratings7.2102 Ratings
ITSM collaboration and documentation00 Ratings7.8111 Ratings
Ticket creation and submission00 Ratings8.5154 Ratings
Ticket response00 Ratings8.4161 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
HelpCrunch
-
Ratings
Intercom
7.8
166 Ratings
0% above category average
External knowledge base00 Ratings7.9164 Ratings
Internal knowledge base00 Ratings7.7139 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
HelpCrunch
-
Ratings
Intercom
8.1
161 Ratings
5% above category average
Customer portal00 Ratings8.9129 Ratings
IVR00 Ratings7.554 Ratings
Social integration00 Ratings6.795 Ratings
Email support00 Ratings9.0153 Ratings
Help Desk CRM integration00 Ratings8.5119 Ratings
Best Alternatives
HelpCrunchIntercom
Small Businesses
Gist
Gist
Score 9.6 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Front
Front
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HelpCrunchIntercom
Likelihood to Recommend
8.0
(4 ratings)
8.7
(316 ratings)
Likelihood to Renew
-
(0 ratings)
9.8
(21 ratings)
Usability
-
(0 ratings)
8.8
(224 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
10.0
(1 ratings)
6.2
(10 ratings)
Online Training
-
(0 ratings)
7.6
(2 ratings)
Implementation Rating
-
(0 ratings)
7.1
(5 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
HelpCrunchIntercom
Likelihood to Recommend
HelpCrunch
Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
Read full review
Intercom
Intercom is well suited for connecting internal personnel with external individuals and those externals to specific individuals or teams within the organization. Intercom also does a good job at allowing multiple resources to direct communication in the right direction, whether that be a transfer internally or directing initial communication requests to the appropriate resources. Intercom is not always the best-suited platform for reaching out to external individuals because of the inability to know the availability of who you are trying to reach.
Read full review
Pros
HelpCrunch
  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
Read full review
Intercom
  • In-app communication: I can deploy tours, banners, checklists, tooltips, posts, and surveys in a matter of minutes.
  • Knowledge Hub: I can write and publish a help article that can then be used to train the Fin AI agent to deliver accurate answers to our customers.
  • Communicating in context with service/sales agents and customers: the Help Desk makes it simple for sales and service agents to pull me into a conversation with a customer to resolve product-related issues.
Read full review
Cons
HelpCrunch
  • Not found any so far
Read full review
Intercom
  • It would be nice if we could upload a sound effect that we would like to use.
  • Having a like to the ticket given by the expert for easier access.
  • Being able to change font style. It is said that Comic Sans helps people enjoy reading.
Read full review
Likelihood to Renew
HelpCrunch
No answers on this topic
Intercom
We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.
Read full review
Usability
HelpCrunch
No answers on this topic
Intercom
Intercom is one of the most user friendly tools I've used. Its vast array of features can make it a bit complex to use, or keep up with, at times. However, the customer support team is brilliant and always answers my queries fast and with easy-to-follow instructions.
Read full review
Reliability and Availability
HelpCrunch
No answers on this topic
Intercom
always there
Read full review
Performance
HelpCrunch
No answers on this topic
Intercom
works perfect
Read full review
Support Rating
HelpCrunch
Always available, very knowledgeable, faster resolution.
Read full review
Intercom
Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them.
Read full review
Online Training
HelpCrunch
No answers on this topic
Intercom
Easy to know the learning path
Read full review
Implementation Rating
HelpCrunch
No answers on this topic
Intercom
The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.
Read full review
Alternatives Considered
HelpCrunch
HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
Read full review
Intercom
The product was too focused on "tickets," and we wanted to focus more on "conversations." Intercom shows that thinking across the whole app was a no-brainer for us. Zendesk's pricing is a bit higher for what they deliver, but the ease of integration with our platforms was key, too.
Read full review
Return on Investment
HelpCrunch
  • Great price point.
  • Effective self service platform.
  • Good alerting solution.
Read full review
Intercom
  • Faster customer onboarding: When we identified our biggest conversion factors, we were able to set up an onboarding sequence that helped people get started and converted faster.
  • Adoption: It's much easier to showcase a new software feature. We build out a post and a tour for any new software features and prompt it to show up the first time they log in, all through Intercom.
  • Money: It's saved us money in the long run considering how many softwares we would have needed to use in order to get the same features offered in Intercom.
Read full review
ScreenShots

HelpCrunch Screenshots

Screenshot of HelpCrunch - Main chat dashboardScreenshot of HelpCrunch - auto messagesScreenshot of HelpCrunch - setting up trigger rules for new auto message

Intercom Screenshots

Screenshot of AI Agent - The agent resolves 50% of support volume.Screenshot of AI Copilot - A personal AI assistant for every support agent.Screenshot of Omnichannel inbox - AI-enhanced to increase productivity.Screenshot of Tickets - Intercom tickets are designed for collaboration so complex issues are resolved faster.Screenshot of Help Center -  The help center powers AI and self-serve support.Screenshot of Workflows - Automations are built using the Intercom no code visual builder.