What users are saying about
8 Ratings
128 Ratings
8 Ratings
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Score 8.3 out of 100
128 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Email & Online Marketing

    HelpCrunch

    Feature Set Not Supported
    N/A
    8.0

    Zoho Campaigns

    80%
    Zoho Campaigns ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.7
    77%
    24 Ratings

    Dynamic content

    N/A
    0 Ratings
    7.2
    72%
    25 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    7.5
    75%
    22 Ratings

    Landing pages

    N/A
    0 Ratings
    8.1
    81%
    17 Ratings

    A/B testing

    N/A
    0 Ratings
    8.8
    88%
    21 Ratings

    Mobile optimization

    N/A
    0 Ratings
    7.9
    79%
    23 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.4
    84%
    36 Ratings

    List management

    N/A
    0 Ratings
    8.8
    88%
    24 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    7.6
    76%
    19 Ratings

    Reporting & Analytics

    HelpCrunch

    Feature Set Not Supported
    N/A
    7.8

    Zoho Campaigns

    78%
    Zoho Campaigns ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.8
    78%
    24 Ratings

    Standard reports

    N/A
    0 Ratings
    8.2
    82%
    25 Ratings

    Custom reports

    N/A
    0 Ratings
    7.5
    75%
    21 Ratings

    Pre-Send Testing

    HelpCrunch

    Feature Set Not Supported
    N/A
    9.8

    Zoho Campaigns

    98%
    Zoho Campaigns ranks higher in 6/6 features

    URL Validation

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Link Tracking

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Image Validation

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Inbox Display

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Email Accessibility Tools

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Email Previews

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Attribute Ratings

    • Zoho Campaigns is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    HelpCrunch

    80%
    4 Ratings
    8.3

    Zoho Campaigns

    83%
    25 Ratings

    Likelihood to Renew

    HelpCrunch

    N/A
    0 Ratings
    10.0

    Zoho Campaigns

    100%
    1 Rating

    Support Rating

    10.0

    HelpCrunch

    100%
    2 Ratings

    Zoho Campaigns

    N/A
    0 Ratings

    Likelihood to Recommend

    HelpCrunch

    Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
    Read full review

    Zoho Corporation

    It is well suited in scenarios:
    1. Well-defined static list with proper info.
    2. Not building email templates from scratch
    3. Litmus testing involved
    4. Easy to use simple automation journeys involved
    Not well-suited scenarios:
    1. Complex Customer journeys
    2. Dynamic content involved
    3. Integration with other products other than the ZOHO suite
    4. Testing API limits
    Read full review

    Pros

    HelpCrunch

    • Fastest time to market - set up the application fast and easy.
    • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
    • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
    Read full review

    Zoho Corporation

    • The best thing about this software is its integration with G-suite.
    • It's user interface is so easy that any user can learn it quickly. And it is very easy to operate.
    • It helps users to engage subscribers via various social media platforms.
    • It allows users to compare various email campaigns.
    Read full review

    Cons

    HelpCrunch

    • Not found any so far
    Read full review

    Zoho Corporation

    • Zoho should start by throwing this tool in the trash and then recreate it from scratch. There are so many flaws I would be here all year trying to list them all. Start by the fact that creating templates is an absolute nightmare. You'll find over and over again that something that should be easily executed can't be done. It is NOT a plug and play program. Everything is trial and error.
    • The reporting SUCKS bad. It gives you basics, but if you want any real insights... I have to export all my data into my own spreadsheets to compare results from multiple campaigns.
    • Customer service is B.A.D. You'll spend HOURS upon HOURS with a tech support team that knows less than you. The only time anything gets accomplished is when you work with a programmer. BUT, you'll seriously waste 1-2 hours explaining a problem to someone who is only taking notes. You'll get so frustrated when they try to show you how they think it works and you respond with... "I know how this works because I have used it for a year - the problem is that it stopped working the way it always did before. They will argue with you. You will respond accordingly. They will close tickets without resolution. Speaking of tickets, you'll never get one. They say they will take care of it and a week later you will follow-up and no one will have any idea what is going on. You'll start from scratch and be even more frustrated. You will learn to "fix" it on your own or deal with it, broken.
    • After two years, I'm still not sure if my emails even make it to an inbox. When asked, you'll be told that you need to write better subject lines. I call bull****. Don't rely on this product to deliver your email. And don't question Zoho, as it will always be your fault.
    • You can't use this tool to send to ANY group email addresses. You can't even override the system. I have a lot of clients that use info@xxx.com or sales@xxx.com, etc. and I have to send them personal emails since this will not allow them to be sent. They say it is to protect them from getting blacklisted. I call bull**** again.
    • The templates offered by the system are crap - unless you only send holiday emails. Not a large selection of just generic templates. You'll be pulling your hair out trying to use their builder to create your own. In the end, you'll end up sending emails with nothing "pretty" about them.
    Read full review

    Pricing Details

    HelpCrunch

    Starting Price

    $12 per month

    Editions & Modules

    HelpCrunch editions and modules pricing
    EditionModules
    Basic - Live chat$12.001
    Premium - Live chat$21.002
    Basic - Live chat+Emails$25.003
    Premium - Live chat+Emails$43.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

    Zoho Campaigns

    Starting Price

    $0 per month

    Editions & Modules

    Zoho Campaigns editions and modules pricing
    EditionModules
    Standard Plan$3 for 500 contacts1
    Professional Plan$4.5 for 500 contacts2
    Forever Free03
    Pay as you go$14 for 500 contacts4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    HelpCrunch

    No answers on this topic

    Zoho Corporation

    Because I am a single user organization and the subscription is free for up to 3 users.
    Read full review

    Support Rating

    HelpCrunch

    Always available, very knowledgeable, faster resolution.
    Read full review

    Zoho Corporation

    No answers on this topic

    Alternatives Considered

    HelpCrunch

    HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
    Read full review

    Zoho Corporation

    Zoho Campaigns is not for beginners to email marketing, but it’s an excellent choice for those who want to send out a lot of emails with few restrictions and great reporting. It’s a no-brainer if you’re already a Zoho user, as Campaigns is included in Zoho One subscriptions and integrates nicely with other Zoho apps.
    Read full review

    Return on Investment

    HelpCrunch

    • Great price point.
    • Effective self service platform.
    • Good alerting solution.
    Read full review

    Zoho Corporation

    • It allows us to communicate with all our customers or lists together or individually, and to track how successful our campaigns are.
    • Customer Service is a target area of why we use Zoho Campaigns, and it meets our needs greatly.
    • To date we have not really measured the ROI or impact that Zoho Campaigns has on our marketing efforts but with this product it certainly has the means to do such.
    Read full review

    Screenshots

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