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Helpjuice vs. Microsoft Dynamics 365 Customer Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Helpjuice
Score 8.3 out of 10
Enterprise companies (1,001+ employees)
Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…N/A
Microsoft Dynamics 365 Customer Service
Score 7.8 out of 10
N/A
Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.
$50
per month per user
Pricing
HelpjuiceMicrosoft Dynamics 365 Customer Service
Editions & Modules
No answers on this topic
Dynamics 365 Customer Service Professional
$50
per month per user
Add-In - Chat
$60
per month per user
Add-In - Voice Channel
$75
per month per user
Add-In - Digital Messaging
$75
per month per user
Add-In - Digital Messaging and Voice
$90
per month per user
Dynamics 365 Customer Service Enterprise
$95
per month per user
Offerings
Pricing Offerings
HelpjuiceMicrosoft Dynamics 365 Customer Service
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.—
More Pricing Information
Community Pulse
HelpjuiceMicrosoft Dynamics 365 Customer Service
Top Pros
Top Cons
Features
HelpjuiceMicrosoft Dynamics 365 Customer Service
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Helpjuice
6.5
2 Ratings
19% below category average
Microsoft Dynamics 365 Customer Service
9.3
1 Ratings
16% above category average
Organize and prioritize service tickets6.01 Ratings9.01 Ratings
Expert directory7.02 Ratings9.01 Ratings
Subscription-based notifications7.01 Ratings10.01 Ratings
ITSM collaboration and documentation6.02 Ratings9.01 Ratings
Ticket creation and submission5.01 Ratings9.01 Ratings
Ticket response8.01 Ratings10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Helpjuice
8.0
3 Ratings
3% above category average
Microsoft Dynamics 365 Customer Service
10.0
1 Ratings
25% above category average
External knowledge base8.02 Ratings10.01 Ratings
Internal knowledge base8.03 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Helpjuice
7.6
2 Ratings
1% below category average
Microsoft Dynamics 365 Customer Service
9.8
1 Ratings
24% above category average
Customer portal8.02 Ratings10.01 Ratings
IVR6.01 Ratings9.01 Ratings
Social integration8.01 Ratings10.01 Ratings
Email support8.01 Ratings10.01 Ratings
Help Desk CRM integration8.01 Ratings10.01 Ratings
Best Alternatives
HelpjuiceMicrosoft Dynamics 365 Customer Service
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HelpjuiceMicrosoft Dynamics 365 Customer Service
Likelihood to Recommend
8.5
(3 ratings)
10.0
(1 ratings)
User Testimonials
HelpjuiceMicrosoft Dynamics 365 Customer Service
Likelihood to Recommend
Helpjuice
With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
Verified User
Anonymous
Read full review
Microsoft
The deployment of this software was a lot of pleasure for us as we were able to bring all our customers to one spot. The customer's requirements are considerably easier to satisfy in this way. As Microsoft Dynamic 365 for customer service, we are able to keep our customers in our firm in a long-term position. I highly suggest you use this service in all sorts of organizations as it is a very complete system with everything necessary for a high-grade customer care experience. The software gives several pricing packages that are appropriate for varied usage demands.
Verified User
Anonymous
Read full review
Pros
Helpjuice
  • Provides exact information
  • Practical Knowlege
  • Useful information
VM
Vijay Mehta
Administrative Services Manager
Read full review
Microsoft
  • Dynamic CS allows you to access a wider customer base and gain artificial intelligence-powered insights into numerous client interaction activities.
  • It assists in gaining deep insights into numerous data analyses performed on various customer interaction activities, as well as data visualization and customer satisfaction enhancement.
  • This product has been extremely beneficial to my firm since it allows us to communicate with customers via a variety of channels, including e-mail and social media.
  • Extensible, and Microsoft responds rapidly to market demand with new features. In terms of service, both Microsoft customer success and technical teams collaborate closely to ensure appropriate delivery.
  • A better way to track client interactions is SaaS-based cloud services. This software may also be linked to outlook.
Verified User
Anonymous
Read full review
Cons
Helpjuice
  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
Verified User
Anonymous
Read full review
Microsoft
  • It occasionally crashes or slow down, but it usually works great.
  • Costly.
Verified User
Anonymous
Read full review
Alternatives Considered
Helpjuice
Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
Verified User
Anonymous
Read full review
Microsoft
Verified User
Anonymous
Read full review
Return on Investment
Helpjuice
  • Converting clients
  • Tickets management
  • Client management
VM
Vijay Mehta
Administrative Services Manager
Read full review
Microsoft
  • Creativity way.
  • Foster increase in revenue.
  • Improving decision-making.
  • Culture of good relationship/service.
Verified User
Anonymous
Read full review
ScreenShots

Helpjuice Screenshots

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