Helpjuice vs. ServiceNow Customer Service Management
Helpjuice vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpjuice | Enterprise companies (1,001+ employees) | Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated… | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Helpjuice | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. | — | ||||||||||||||
More Pricing Information |
Helpjuice | ServiceNow Customer Service Management | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpjuice | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpjuice | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 8.5 (3 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Helpjuice | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Helpjuice | ServiceNow |
Pros | Helpjuice | ServiceNow |
Cons | Helpjuice | ServiceNow |
Usability | Helpjuice No answers on this topic | ServiceNow |
Support Rating | Helpjuice No answers on this topic | ServiceNow |
Alternatives Considered | Helpjuice | ServiceNow |
Return on Investment | Helpjuice | ServiceNow |
ScreenShots | Helpjuice Screenshots |