HelpWire vs. Supremo Remote Desktop

I use HelpWire for training new employees and fixing software issues. When a new hire joins, I can easily access their computer to help them set up their development environment and answer questions right away. It’s also a great tool for troubleshooting. If someone has a problem, I can log in to their computer, see what’s wrong, and help them fix it. HelpWire makes this process quicker and easier.

Supremo can be useful when systems are incompatible, as competitors sometimes need to have the latest operating system version, and Supremo is compatible with most. However, compared to competitors, it has more limited functions that could be improved, and the functions, while somewhat limited, could be optimized to improve performance and device control.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Cross-platform access for easy testing
• Simple and quick to set up and easy to access
• Excellent customer service with quick responses to any questions

• Easy to use (Facilidad de uso)
• Stable connection allowing for smooth operation (Estabilidad en la conexión permitiendo operar de manera fluida)
• No limitations on being able to remotely manipulate the client's equipment you are assisting (Sin limitantes para poder manipular remotamente al equipo del cliente que asistas)

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Limited Features Compared to Paid Options: As a free software, HelpWire delivers impressive core functionality. However, it might lack some advanced features found in paid remote desktop software. These could include things like: 1. Unattended Access,
• Advanced User Management: For larger teams or organizations, more granular user management controls might be desired. This could allow for assigning different access levels or permissions to different users within the organization.

• The basic plan only allows you to connect to one device
• The connection can be improved in terms of stability and disconnections can be reduced.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It's free, but I love their service, so I will buy their service if they introduce any paid program.

HelpWire has been really great for me. It’s easy to use, works fast, and the chat helps a lot when talking to clients. And it’s free, which is awesome. I’d definitely recommend it to anyone who needs remote support.

Very comprehensive and one of the most stable remote control software programs on the market Muy completo y de los software para control remoto más estables en el mercado

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system.

Supremo tends to be easier to use since it doesn't require installation or creating an account. Regarding compatibility with older operating systems like Windows, it tends to be one of the top choices because others are sometimes incompatible. Its execution tends to be lightweight, requiring minimal computer resources, and the most useful and basic functions are readily accessible.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• a handy tool to simplify my work that I can use for free
• Using HelpWire has made me more productive because I can focus on solving problems here and now, rather than wasting time on long explanations.

• Greater reach to provide support (Mayor alcance para brindar soporte)
• Smooth service without data loss (Atención fluida y sin perdida de datos)

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info