HireRight vs. Vault Verify

HireRight's background checking has some improvements and could hold some more historical data more than 150 days. We have had employees move from one jobsite to the other for this client and we can't look up if they have had a background check done through HireRight before if it is more than 150 days, so we end up ordering another one and duplicate/pay for extra background checks

Incentivized

I think it is well suited for the request types we get and our experience with VV has been seamless.

• Customer service is very useful and we get a swift response from them.
• It is integrated with our workflow so its easy to set up.
• It creates a record of each employee in the system which makes it simple to store data safely.

Incentivized

• Linking employee's earnings and deductions from core UKG into the VOE report.
• Support staff is quick and very helpful.
• The website is easy to use.

Incentivized

• HireRight is good platform which provides great support on verification process.
• I would request to speed up the verification cycle as it takes more than 2 weeks for completion of verification process. Where in mine was rejected at first time and again it took 1 more weeks for providing final confirmation. Request to reduce this time.

Incentivized

• It would be great if Vault Verify could have a template to verify/complete the Public Service Loan Forgiveness forms, since those have to be on specific forms.

There have been no issues with this vendor. They provide exactly what they claimed they would and have excellent customer service

Incentivized

Vault Verify has been the best company to work with. The implementation was so easy, quick, and smooth, the customer service is beyond that of other HRIS systems, and the level of trust with I have for Vault Verify to handle our verifications of employment are beyond what my expectations were. All of this and we get money back for every verification that is comppleted was almost too good to be true, but it is true! I recommend this company to everyone who asks! I work with a lot of vendors and they are by far the best

Incentivized

Always room for improvement that could make the platform a lot more user friendly and easier to navigate

Incentivized

Front line support, which is what our users are forced to deal with, rarely offers timely and acceptable solutions. To get good results, I often have to escalate issues to our account manager (who is wonderful). It seems as though any support request that is handled through normal channels takes far too long to be completed.

I enjoy HireRight much more as I am able to have more customizable features in the application as well as run reports that allow me to have increased efficiency in the hire process and know where all employees are in the process at any point in time. We selected HireRight due to these features as well as the decreased licensing cost.

Incentivized

The verification data is pulled on demand with Vault Verify. When using The Work Number by Equifax, the data was only pulled 2 times a month, so we would still get requests for more up-to-date verifications.

• HireRight is a Pay as You Go platform, so there are no long-term contracts to worry about. We customized our template for the information we consistently need and fill in the demographics. I would say that the ROI is 100% - we have been able to vet out the less desirable candidates based on some of the information.

Incentivized

• Saves us at least 4 hours a week on verificaitons
• No cost to us
• We receive monthly checks from Vault that we can use to offset other expenses

Incentivized