Hiveage vs. Paycor

For a very small business or a freelancer this is an excellent billing/invoicing system. Easy to get set up and configured quickly so you can get paid online quickly. It works very well for what it is intended. But for a growing small business it doesn't have the more complex accounting/bookkeeping features you might need. There is some limitation to customization as well.

Incentivized

It's really great for us. Our payroll administrator retired and we decided to absorb that function within HR. Paycor takes care of the taxes and much of the extra details she had done previously allowing that transition to be possible. The software is easy to use and my managers have taken on more with timesheet review. If a company has really complex differentials it might not be ready for them, yet. We have one that I have to do manually but I'm hopeful they will be able to add it in soon!

Incentivized

• Setting up to receive online payments from a number of payment processors was quick and easy, and the range of processors was excellent.
• Invoicing and recurring invoicing were easy and straightforward to use, and clients liked it as well.
• The entire system is user-friendly and very easy to use for anyone. It has all the basics you need for billing/invoicing for a small business and is especially ideal for freelancers.

Incentivized

• Scheduling for management is well organized and easily visualized to ensure proper coverage while avoiding overtime or being over staffed.
• Scheduling for the employees is user friendly. Employees can easily request and view their time off. They can also view their schedule along with their team's at any time.
• Payroll is very streamlined. With scheduling and payroll in the same system, everything can be quickly verified for accuracy. All time sheets are kept within the system and then easily processed for payroll.

Incentivized

• Mobile app still needed some work, but they were going in the right direction.
• Would like to see them add more accounting/bookkeeping functions.
• Preferred the old pricing structure vs the current one.

Incentivized

• Customer Service is atrocious. We've had 6 Customer Success Managers in less than 3 years-hard to develop any type of rhythm in addressing and solving problems. They also utilize a ticketing system to report issues, but there is little to no communication of when tickets are actually resolved and what the resolution was-requires a ton of prodding from the client to get answers to emails.
• Integration with third party platforms (benefits for example) is also lacking. Issues are prevalent and take excessive time to resolve.

Incentivized

The product is really good overall. The customer service is not the best and the benefits administration is kind of painful. However, the good outweighs the bad. We might get a different benefit admin system that can be integrated into Paycor. My controller doesn't want to switch anything for a [long] time.

Incentivized

Unfortunately, Paycor has a major system issue that in my opinion needs to totally be reconfigured. The benefit module is not accurate and does not work correctly. The EDI feeds do not work and took over a year to be implemented and still were not accurate

Incentivized

I feel like Paycor is always up and running! If they are planning downtime, they communicate it clearly. Every once in a while, I get something that says the system isn't working but it is usually back up within the hour. I typically find by the time that the employees complain about it, that it is resolved within the system.

Incentivized

For the most part, everything moves super fast. There are a few sections (Expense Management) that sometimes take a bit to load correctly. Or if they are interesting, it takes a minute to talk to each other! But reports are quickly downloaded and available! Even data heavy reports run fairly fast!

Incentivized

I feel like support will transfer you back and forth between departments and put you on hold forever. I believe it is very difficult to see the status of an open ticket. During my experience, it feels like the client has to push all communication and request updates from support regularly.

Incentivized

The online trainings are super helpful. They have user guides that you can read through, interactive training that will walk you through it as well as plain web based ones. I've actually never had an in-person training but all of the information you need can be found online. They also will do individual support training if you are struggling with a certain area.

Incentivized

Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.

Incentivized

Hiveage and FreshBooks are actually pretty comparable. I tested both before choosing Hiveage. At the time that I chose Hiveage, the reason for choosing it was that the pricing was cheaper with their old pricing structure (you could select what features you did and didn't need as "modules" and just pay for what you used). The pricing is now comparable and both offer the same features, and similar ease-of-use.

Incentivized

Paylocity was cumbersome and not very intuitive. I was constantly on the phone with them trying to figure out how to do something. I once called back 4 different times( because I didn’t believe the answer they gave me was how to do what I was asking), explained my problem the exact same way and got 4 different answers. So, I lost trust in the product and started looking for a product I could rely on.

Incentivized

I gave it a 10 because we only use it across one organization. However, it has allowed us to break it into multiple departments and layers of management. It is also easy for us to utilize across different locations but still under one master company. They have always provided us support when we decide to change something on an organizational level

Incentivized

• Hiveage was perfect for my small business when I was smaller, and it worked well to get invoices paid online from clients quickly and easily.
• The invoices were professional-looking, and the ease of use to make payments made clients happy.
• Keeping track of time for billing to specific projects was advantageous as well.

Incentivized

• ACA - Great. It took us approximately two hours to complete, compared to the 40+ Hours it took us in previous years.
• Timesheet maintenance- this takes more time than it did previously.
• Reporting - Confusing and Difficult. Very little customization and has forced us to rely less on reports.
• Performance- Supervisors are spending 20% less time on performance reviews due to the easy of answering the questions.

Incentivized