What users are saying about
231 Ratings
3 Ratings
231 Ratings
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Score 3.1 out of 100
3 Ratings
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Score 10 out of 100

Attribute Ratings

  • Restaurant365 is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.1

HotSchedules

11%
167 Ratings
10.0

Restaurant365

100%
1 Rating

Likelihood to Renew

9.1

HotSchedules

91%
2 Ratings

Restaurant365

N/A
0 Ratings

Usability

8.9

HotSchedules

89%
12 Ratings

Restaurant365

N/A
0 Ratings

Support Rating

8.9

HotSchedules

89%
8 Ratings

Restaurant365

N/A
0 Ratings

Likelihood to Recommend

HotSchedules and Fourth

For small to medium-sized companies HotSchedules works great when business is very static. If you are simply using HotSchedules for a schedule writing tool, it is phenomenal. However, it does miss the mark as a labor control software. Needs more controls to keep managers aware of spending versus historical sales data.
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Restaurant365

I think any business that needs to track its expenses and create a P&L and balance sheet could benefit from this program. Once you get the training on it, it really makes the whole thing a breeze, saves you time, and creates beautiful reports. I don't know any business that wouldn't need it. Maybe if your business is selling one thing, maybe it won't be worth it for you. I think the sales would need to back up the subscription price, so I would weigh that into the equation. But there is nothing R365 doesn't do. It does inventory, it does waste tracking, it gets into the nitty gritty of business.
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Pros

HotSchedules and Fourth

  • Communication is so simple on HotSchedules. Whether it is communicating a new schedule release, or a quick note about tonight's shift we as managers are able to easily communicate and know that it will reach our team through text notifications, or email notifications.
  • The Meal Break planning tool is very useful in being able to help our floor leaders clearly understand and plan for what breaks are needed throughout the shift. This allows them to come up with a strategic game plan quickly and spend more time with our guests.
  • Shift Swaps and Releases are so seamless. This is our favorite tool as it makes helping our team cover shifts extremely easy and painless. On the flip side it also makes staff who want more hours be able to find what is available in real time.
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Restaurant365

  • Invoice tracking.
  • Expense tracking.
  • Sales tracking.
  • Labor tracking.
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Cons

HotSchedules and Fourth

  • Clocking In and out can be a little slow. It takes longer to clock in then our previous method. Before we just had a card you swiped and it would clock you in. Took 2 seconds. Now with the Hotschdules method we use it take 30 seconds or so. Not a huge issue but it can add up if you have one computer and a line of employees waiting to clock in.
  • Time Cards. It does not allow you to view someones current time until the "punch" has ended. If the manager would like to check what time the employee clocked in/out from lunch they have to wait until the employee has clocked out for the day before the record is generated. As a shift lead you may send and employee to lunch but forget to note what time you sent them. Awhile passes and you feel like they should be back by now, so you want to go in and see what time they left for lunch but it does not show you that punch record because the employee is still "clocked in" they are just on their "Meal Break"
  • The ability to customize the restrictions for Clocking in and out. You can set it up so that employees can only clock in from a specific location, however if you have a manager who is allowed to work from home they would not be able to clock in without being at the same location as set in the software. It would be nice to see it able to be customized per user.
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Restaurant365

  • Credit cards and banks don't always connect, so sometimes you have to manually import transactions or reconnect the bank.
  • When classifying transactions, the program can lag at times.
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Pricing Details

HotSchedules

Starting Price

Editions & Modules

HotSchedules editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Restaurant365

    Starting Price

    Editions & Modules

    Restaurant365 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      HotSchedules and Fourth

      Ease of use, efficiently creating and posting staff schedules.
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      Restaurant365

      No answers on this topic

      Usability

      HotSchedules and Fourth

      6 Years of Experience provides me the insight on the upgrades and changes that HotSchedules has done to improve the experience of its users. There are so many features that we still have not started or used to the fullest, but we believe that we are currently getting a strong value out of the money that is paid for this product.
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      Restaurant365

      No answers on this topic

      Support Rating

      HotSchedules and Fourth

      On rare occasions a phone call has been required to find the solution to a problem, the HotSchedules response staff have been helpful, courteous, and genuinely seem to care for their clients and take pride in what they do. The consistent development and fine tuning of the platform, interface, and mobile environment shows that this is not a program full of people who rest on their laurels.
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      Restaurant365

      No answers on this topic

      Alternatives Considered

      HotSchedules and Fourth

      I have not used any other Scheduling software for employees. As a campground manager in the summer season, we are using campground master for reservations. it is very similar in process to employee scheduling. the ability to the user of that program to set up their own parameters for time and reservations is something that would benefit the employee scheduling software.
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      Restaurant365

      The sales integration and labor integration with our POS is really where it is light years better than QB. Quickbooks is good, but R365 is like QB on steroids. The drill down feature is fantastic, which QB doesn't have, and again, the sheer number of reports and customization is an asset. There is so much customization on R365 that I forgot to mention earlier on. And the level of support! You can go to their online support center and get answers so fast! You chat with a live person, not a bot, and they are real people giving you real answers.
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      Return on Investment

      HotSchedules and Fourth

      • Saving time on scheduling means our managers can focus more on guest experience, managing the floor and other areas that contribute to the success of our business.
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      Restaurant365

      • Accuracy! Accuracy all around.
      • Now we know exactly how much money we are making, rather than a roundabout guess based off a spreadsheet.
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      Screenshots

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