Save time, money and keep people happy!
May 10, 2017
Save time, money and keep people happy!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We currently use HotSchedules for scheduling across two of our four restaurants. We also take advantage of the logbook on a daily basis for both restaurants. Currently only our FOH is using HotSchedules but we will be implementing it into the BOH as well.
HotSchedules helped us to eliminate the breakdown in communication we were having with staff swapping shifts, shifts that became available, and changes to schedules. Having the ability to manage those changes in real-time and have everyone be accountable has made a huge difference for how we manage our labour and guest experience.
HotSchedules helped us to eliminate the breakdown in communication we were having with staff swapping shifts, shifts that became available, and changes to schedules. Having the ability to manage those changes in real-time and have everyone be accountable has made a huge difference for how we manage our labour and guest experience.
Pros
- The ability to approve shift swaps helps us to manage labour, improve staff morale, and maintain strong communication.
- The ease of creating the schedule with hot-keys and being able to duplicate schedules is a huge time saver and makes creating the schedule less of a burden.
- The mobile app is very user-friendly both from an employee and employer perspective. As an employee, it's very easy to trade shifts, view your schedule and message staff members. As the employer it is easy to approve shift changes, view the logbook, toggle between restaurants, view the day's roster, and many other useful features.
Cons
- It would be great if there was the option to "select all" in messages rather than having to individually select messages to delete.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
- None
We didn't consider any other scheduling software when we were transitioning to HotSchedules. I had used it with a previous job and knew the benefits and effectiveness of the system.
Evaluating HotSchedules and Competitors
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Previous experience with the product was the most important factor in our decision. We knew it worked for both employees and employers.
We wouldn't change anything.
- Saving time on scheduling means our managers can focus more on guest experience, managing the floor and other areas that contribute to the success of our business.
Comments
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