Must have for even the smallest business
April 04, 2017

Must have for even the smallest business

Sawyer Harrison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HotSchedules

We use HotSchedules for all front of house staff scheduling. HotSchedules addresses employee shift swaps, pickups, time off requests.
  • Customer service in regards to trouble shooting technical issues.
  • Customer service for answering any questions employees or managers may have.
  • Training on the use & functions of HotSchedules.
  • Sometimes the HotSchedules system goes down for no apparent reason.
  • The updated scheduler interface is sometimes confusing.
  • The updated employee requested time off interface is more confusing and difficult to understand now than it used to be.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I always receive exceptional support from HotSchedules but the time that stands out the most was when the HotSchedules system went down and I couldn't see the roster of who was working a particular shift one day. The representative was quick and professional and provided me with the information I needed in a quick and timely manner.
Using HotSchedules has made communication amongst not only the employees more efficient but amongst managers as well.
It is well suited for employee shift swaps, pickups and shift releases.

Using HotSchedules

4 - Anyone can use HotSchedules! Their training on functionality is excellent and thorough.
  • Scheduling
  • Communication
  • Shift swaps
  • Keeping employee logs
  • Evidence against unemployment applications
  • Broadcast messages for everyone to see
  • Store logs
  • Cash deposit bank logs
  • Inventory
Ease of use, efficiently creating and posting staff schedules.