Must have for even the smallest business
April 04, 2017
Must have for even the smallest business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use HotSchedules for all front of house staff scheduling. HotSchedules addresses employee shift swaps, pickups, time off requests.
- Customer service in regards to trouble shooting technical issues.
- Customer service for answering any questions employees or managers may have.
- Training on the use & functions of HotSchedules.
- Sometimes the HotSchedules system goes down for no apparent reason.
- The updated scheduler interface is sometimes confusing.
- The updated employee requested time off interface is more confusing and difficult to understand now than it used to be.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I always receive exceptional support from HotSchedules but the time that stands out the most was when the HotSchedules system went down and I couldn't see the roster of who was working a particular shift one day. The representative was quick and professional and provided me with the information I needed in a quick and timely manner.
Using HotSchedules
4 - Anyone can use HotSchedules! Their training on functionality is excellent and thorough.
- Scheduling
- Communication
- Shift swaps
- Keeping employee logs
- Evidence against unemployment applications
- Broadcast messages for everyone to see
- Store logs
- Cash deposit bank logs
- Inventory