Overall Satisfaction with HotSchedules
We use HotSchedules for all front of house staff scheduling. HotSchedules addresses employee shift swaps, pickups, time off requests.
- Customer service in regards to trouble shooting technical issues.
- Customer service for answering any questions employees or managers may have.
- Training on the use & functions of HotSchedules.
- Sometimes the HotSchedules system goes down for no apparent reason.
- The updated scheduler interface is sometimes confusing.
- The updated employee requested time off interface is more confusing and difficult to understand now than it used to be.
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I always receive exceptional support from HotSchedules but the time that stands out the most was when the HotSchedules system went down and I couldn't see the roster of who was working a particular shift one day. The representative was quick and professional and provided me with the information I needed in a quick and timely manner.
4 - Anyone can use HotSchedules! Their training on functionality is excellent and thorough.
- Keeping employee logs
- Evidence against unemployment applications
- Broadcast messages for everyone to see