What users are saying about
5 Ratings
9 Ratings
5 Ratings
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Score 10 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Feature Set Ratings

    Cloud PBX

    10.0

    HotTelecom

    100%

    Kixie

    Feature Set Not Supported
    N/A
    HotTelecom ranks higher in 3/3 features

    Hosted PBX

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Call reports

    9.9
    99%
    5 Ratings
    N/A
    0 Ratings

    Call Management

    10.0

    HotTelecom

    100%

    Kixie

    Feature Set Not Supported
    N/A
    HotTelecom ranks higher in 5/5 features

    Answering rules

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Call park

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    9.0

    HotTelecom

    90%

    Kixie

    Feature Set Not Supported
    N/A
    HotTelecom ranks higher in 1/1 features

    Audio conferencing

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • HotTelecom is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    HotTelecom

    100%
    5 Ratings
    6.0

    Kixie

    60%
    2 Ratings

    Support Rating

    9.8

    HotTelecom

    98%
    8 Ratings

    Kixie

    N/A
    0 Ratings

    Likelihood to Recommend

    Beta Company

    When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
    Read full review

    Kixie

    Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.
    Read full review

    Pros

    Beta Company

    • Friendly and responsive customer support.
    • Wide geographical coverage.
    • It's easy to set up.
    • High-quality phone calls.
    • There are a lot of additional services available.
    Read full review

    Kixie

    • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
    • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
    • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.
    Read full review

    Cons

    Beta Company

    • Video calling is not available as a feature.
    Read full review

    Kixie

    • "Power Dialer" doesn't work all the time.
    • Only records; doesn't give any type of analysis.
    • Getting your account set up correctly can be confusing.
    Read full review

    Pricing Details

    HotTelecom

    Starting Price

    $0

    Editions & Modules

    HotTelecom editions and modules pricing
    EditionModules
    Direct virtual phone numberfrom 51
    Virtual SMS numberfrom 72
    Toll-free (800) numberfrom 73
    Virtual PBX654
    Virtual fax number305

    Footnotes

    1. Monthly fee + connection fee
    2. Monthly fee + connection fee
    3. Monthly fee + connection fee
    4. Monthly fee
    5. Monthly fee + connection fee

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Each price is the price of monthly fee. There might be an additional connection fee for the products.

    Kixie

    Starting Price

    $29 per user

    Editions & Modules

    Kixie editions and modules pricing
    EditionModules
    Integrated$291
    Enterprise$552

    Footnotes

    1. per user
    2. per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Support Rating

    Beta Company

    We are totally satisfied with help Customer Support. They were quick and responsive
    Read full review

    Kixie

    No answers on this topic

    Alternatives Considered

    Beta Company

    No answers on this topic

    Kixie

    Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.
    Read full review

    Return on Investment

    Beta Company

    • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
    Read full review

    Kixie

    • Negative- the "Power Dialer" doesn't load
    • Negative- missed calls because not loading correctly
    • Positive- can call anyone with a click of a button
    Read full review

    Screenshots

    Add comparison