What users are saying about
5 Ratings
4 Ratings
5 Ratings
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Score 9.5 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

HotTelecom

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Max Barashev | TrustRadius Reviewer

Kixie

Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

HotTelecom
9.6
Kixie
Hosted PBX
HotTelecom
9.7
Kixie
Multi-level Interactive Voice Response (IVR)
HotTelecom
9.9
Kixie
Call reports
HotTelecom
9.1
Kixie

Call Management

HotTelecom
9.7
Kixie
Answering rules
HotTelecom
9.7
Kixie
Call recording
HotTelecom
9.9
Kixie
Call park
HotTelecom
9.7
Kixie
Call screening
HotTelecom
9.6
Kixie
Message alerts
HotTelecom
9.6
Kixie

VoIP system collaboration

HotTelecom
8.8
Kixie
Audio conferencing
HotTelecom
8.8
Kixie

Pros

HotTelecom

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
Jacob Martin | TrustRadius Reviewer

Kixie

  • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
  • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
  • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.
Adam Montgomery | TrustRadius Reviewer

Cons

HotTelecom

  • Video calling is not available as a feature.
Anonymous | TrustRadius Reviewer

Kixie

  • "Power Dialer" doesn't work all the time.
  • Only records; doesn't give any type of analysis.
  • Getting your account set up correctly can be confusing.
Anonymous | TrustRadius Reviewer

Support Rating

HotTelecom

HotTelecom 9.7
Based on 5 answers
We are totally satisfied with help Customer Support. They were quick and responsive
Valeria Tkachenko | TrustRadius Reviewer

Kixie

No score
No answers yet
No answers on this topic

Alternatives Considered

HotTelecom

No answers on this topic

Kixie

Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.
Adam Montgomery | TrustRadius Reviewer

Return on Investment

HotTelecom

  • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
Anonymous | TrustRadius Reviewer

Kixie

  • Negative- the "Power Dialer" doesn't load
  • Negative- missed calls because not loading correctly
  • Positive- can call anyone with a click of a button
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HotTelecom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HotTelecom Editions & Modules

Edition
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 71
Toll-free (800) numberfrom 71
Virtual PBX$652
Virtual fax number$303
  1. Monthly fee + connection fee
  2. Monthly fee
  3. Monthly fee + connection fee
Additional Pricing Details
Each price is the price of monthly fee. There might be an additional connection fee for the products.

Kixie

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Kixie Editions & Modules

Edition
Integrated$291
Enterprise$551
  1. per user
Additional Pricing Details

Rating Summary

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