What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1084 Ratings

HubSpot CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1084 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

HubSpot CRM

HubSpot CRM works great for small to medium-sized organizations. I don't feel it has enough of the enterprise features like some of the bigger competitors like Salesforce.com. HubSpot CRM is very easy to deploy and maintain and has a less steep learning curve than most of its competitors. This makes it great for smaller organizations with fewer resources to maintain the CRM.
Anonymous | TrustRadius Reviewer

iMIS Engagement Management System

iMIS is great for membership associations who need one place. I love their contact database, I just wish we could pull reports easily from their system and publishing would not freeze when making changes to our website. Everything that does work correctly is really easy to set up.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
iMIS Engagement Management System
Customer data management / contact management
HubSpot CRM
8.7
iMIS Engagement Management System
Workflow management
HubSpot CRM
7.8
iMIS Engagement Management System
Territory management
HubSpot CRM
7.2
iMIS Engagement Management System
Opportunity management
HubSpot CRM
8.1
iMIS Engagement Management System
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
iMIS Engagement Management System
Contract management
HubSpot CRM
7.8
iMIS Engagement Management System
Quote & order management
HubSpot CRM
7.8
iMIS Engagement Management System
Interaction tracking
HubSpot CRM
8.3
iMIS Engagement Management System
Channel / partner relationship management
HubSpot CRM
7.5
iMIS Engagement Management System

Customer Service & Support

HubSpot CRM
7.3
iMIS Engagement Management System
Case management
HubSpot CRM
7.3
iMIS Engagement Management System
Call center management
HubSpot CRM
7.1
iMIS Engagement Management System
Help desk management
HubSpot CRM
7.6
iMIS Engagement Management System

Marketing Automation

HubSpot CRM
8.6
iMIS Engagement Management System
Lead management
HubSpot CRM
8.5
iMIS Engagement Management System
Email marketing
HubSpot CRM
8.6
iMIS Engagement Management System

CRM Project Management

HubSpot CRM
7.6
iMIS Engagement Management System
Task management
HubSpot CRM
8.2
iMIS Engagement Management System
Billing and invoicing management
HubSpot CRM
6.7
iMIS Engagement Management System
Reporting
HubSpot CRM
7.9
iMIS Engagement Management System

CRM Reporting & Analytics

HubSpot CRM
7.8
iMIS Engagement Management System
Forecasting
HubSpot CRM
7.9
iMIS Engagement Management System
Pipeline visualization
HubSpot CRM
8.0
iMIS Engagement Management System
Customizable reports
HubSpot CRM
7.5
iMIS Engagement Management System

Customization

HubSpot CRM
7.7
iMIS Engagement Management System
Custom fields
HubSpot CRM
8.2
iMIS Engagement Management System
Custom objects
HubSpot CRM
7.7
iMIS Engagement Management System
Scripting environment
HubSpot CRM
6.8
iMIS Engagement Management System
API for custom integration
HubSpot CRM
7.9
iMIS Engagement Management System

Security

HubSpot CRM
8.3
iMIS Engagement Management System
Single sign-on capability
HubSpot CRM
8.3
iMIS Engagement Management System
Role-based user permissions
HubSpot CRM
8.3
iMIS Engagement Management System

Social CRM

HubSpot CRM
7.8
iMIS Engagement Management System
Social data
HubSpot CRM
7.7
iMIS Engagement Management System
Social engagement
HubSpot CRM
7.8
iMIS Engagement Management System

Integrations with 3rd-party Software

HubSpot CRM
7.9
iMIS Engagement Management System
Marketing automation
HubSpot CRM
8.2
iMIS Engagement Management System
Compensation management
HubSpot CRM
7.7
iMIS Engagement Management System

Platform

HubSpot CRM
6.7
iMIS Engagement Management System
Mobile access
HubSpot CRM
6.7
iMIS Engagement Management System

Pros

HubSpot CRM

  • HubSpot CRM is FANTASTIC for customization. We are able to create our own pipelines, workflows, literally everything down to the properties on each deal/ticket/contact/etc.
  • We love HubSpot CRM's ability to integrate with other platforms. Depending on the apps connected, there is a potential to fully automate parts of the process so that we never miss a step!
  • Reporting is another area of customization but deserves its own mention. HubSpot CRM has several templated reports, but it's also possible to create just about anything else you could want.
Anonymous | TrustRadius Reviewer

iMIS Engagement Management System

  • Flexibility and Customization: iMIS is like a tailored suit. We track all kinds of information and it gives us the ability to customize our screens, add custom fields, and build out the navigation to mirror actual data processing and workflows.
  • API: iMIS is like a box of legos. Not only do you get what’s pictured on the box, but the API gives us the ability to adapt it, add new bricks (custom apps), and extend it beyond its original design. We have created several new modules that solved our Gap Analysis identified during our product evaluation process.
  • Great Support: Our relationship with ASI like a good marriage. They provide great support and they listen to their customers. Their product team also does sprint reviews and invites customers to participate and have a voice in the product road map.
David Drinnon | TrustRadius Reviewer

Cons

HubSpot CRM

  • Not as feature packed / powerful as other CRM software in the market (I used to use Salesforce extensively).
  • Integrations with other software needs to be improved and expanded.
  • Some features / processes are clunky and not intuitive.
  • Need to improve features like email formatting, etc. in creating workflows and nurture sequence.
  • Need to expand on available plugins.
Fatima Trapaga | TrustRadius Reviewer

iMIS Engagement Management System

  • The iMIS integration process could use some improvement. Integrating iMIS with 3rd party applications can be challenging. This is an area where my company, Organized Bits, is working to help the community. We have built an integration platform solves this problem.
Eddie Brady | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

iMIS Engagement Management System

No score
No answers yet
No answers on this topic

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 142 answers
The most user-friendly platform there is. Very intuitive. I love that anyone that goes into HubSpot immediately knows how to use it, even if they've never had any experience with it. You don't need to be an expert to use it correctly, or know anything about coding because it's not necessary. I also love that there is always someone there to help you if you have any questions about how to do something.
Manuela Murillo Jaramillo | TrustRadius Reviewer

iMIS Engagement Management System

No score
No answers yet
No answers on this topic

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

iMIS Engagement Management System

No score
No answers yet
No answers on this topic

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

iMIS Engagement Management System

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

The design which Hubspot CRM has is perfectly incredible, friendly, and diverse in doing its roles. Also, Hubspot CRM has a team of professionals, who are keen and ready to take the criticism and views of the people. Besides, Hubspot CRM stability is incredible, hence, reliability never a question or a miss.
Brenda Fassie | TrustRadius Reviewer

iMIS Engagement Management System

As a fundraising professional, I would highly recommend Raiser's Edge and Advance 9.8 over iMIS as true donor databases.
Sterlicia Rodney | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • HubSpot has decreased our sales pipeline drop off by creating visibility into all steps of the sales cycle and automating some of the more tedious tasks of our sales process, such as follow up emails, appointment reminders, etc.
  • HubSpot has improved the effectiveness of our lead generation efforts by creating visibility into the close rate of leads from each of our marketing channels.
Anonymous | TrustRadius Reviewer

iMIS Engagement Management System

  • Ability to keep track of membership
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

iMIS Engagement Management System

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

iMIS Engagement Management System Editions & Modules

Additional Pricing Details
Contact for Quote

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
iMIS Engagement Management System
7.0

Likelihood to Renew

HubSpot CRM
9.1
iMIS Engagement Management System

Usability

HubSpot CRM
8.5
iMIS Engagement Management System

Support Rating

HubSpot CRM
8.3
iMIS Engagement Management System

Implementation Rating

HubSpot CRM
9.1
iMIS Engagement Management System

Add comparison