HubSpot CRM vs. LexisNexis InterAction+

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
LexisNexis InterAction+
Score 6.9 out of 10
N/A
LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.N/A
Pricing
HubSpot CRMLexisNexis InterAction+
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
No answers on this topic
Offerings
Pricing Offerings
HubSpot CRMLexisNexis InterAction+
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot CRMLexisNexis InterAction+
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
InterAction was very slow with product updates, didn't have a built-in marketing system, and the interface was really aged.

Insightly looked great and our team was deciding between it and hubspot. In the end, we went with hubspot because we were told that it could do something …
LexisNexis InterAction+

No answer on this topic

Top Pros
Top Cons
Features
HubSpot CRMLexisNexis InterAction+
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
7.8
1588 Ratings
1% above category average
LexisNexis InterAction+
5.1
1 Ratings
41% below category average
Customer data management / contact management8.51530 Ratings8.01 Ratings
Workflow management8.01500 Ratings3.01 Ratings
Territory management5.2184 Ratings3.01 Ratings
Opportunity management8.21433 Ratings5.01 Ratings
Integration with email client (e.g., Outlook or Gmail)8.41545 Ratings8.01 Ratings
Contract management8.0185 Ratings00 Ratings
Quote & order management7.41047 Ratings00 Ratings
Interaction tracking8.31488 Ratings3.01 Ratings
Channel / partner relationship management8.2186 Ratings6.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.0
1057 Ratings
8% below category average
LexisNexis InterAction+
8.7
1 Ratings
14% above category average
Case management7.0983 Ratings8.01 Ratings
Call center management7.0852 Ratings9.01 Ratings
Help desk management7.1905 Ratings9.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.3
1398 Ratings
9% above category average
LexisNexis InterAction+
8.0
1 Ratings
5% above category average
Lead management8.41319 Ratings7.01 Ratings
Email marketing8.31330 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.5
1449 Ratings
1% below category average
LexisNexis InterAction+
4.7
1 Ratings
47% below category average
Task management8.01391 Ratings5.01 Ratings
Billing and invoicing management6.9720 Ratings4.01 Ratings
Reporting7.71282 Ratings5.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
7.7
1416 Ratings
0% above category average
LexisNexis InterAction+
4.3
1 Ratings
57% below category average
Forecasting7.41116 Ratings4.01 Ratings
Pipeline visualization8.01345 Ratings4.01 Ratings
Customizable reports7.61305 Ratings5.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.2
1353 Ratings
5% below category average
LexisNexis InterAction+
4.3
1 Ratings
55% below category average
Custom fields7.81326 Ratings4.01 Ratings
Custom objects7.41152 Ratings4.01 Ratings
Scripting environment6.3132 Ratings4.01 Ratings
API for custom integration7.3942 Ratings5.01 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.4
1310 Ratings
1% above category average
LexisNexis InterAction+
8.0
1 Ratings
4% below category average
Single sign-on capability8.51171 Ratings8.01 Ratings
Role-based user permissions8.21247 Ratings8.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
6.8
895 Ratings
8% below category average
LexisNexis InterAction+
4.5
1 Ratings
48% below category average
Social data6.7877 Ratings4.01 Ratings
Social engagement6.9867 Ratings5.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
7.5
1004 Ratings
4% above category average
LexisNexis InterAction+
5.0
1 Ratings
36% below category average
Marketing automation7.6997 Ratings5.01 Ratings
Compensation management7.3655 Ratings5.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.9
1191 Ratings
6% above category average
LexisNexis InterAction+
5.0
1 Ratings
39% below category average
Mobile access7.91191 Ratings5.01 Ratings
Best Alternatives
HubSpot CRMLexisNexis InterAction+
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMLexisNexis InterAction+
Likelihood to Recommend
8.2
(1632 ratings)
6.0
(1 ratings)
Likelihood to Renew
9.8
(29 ratings)
-
(0 ratings)
Usability
8.1
(1479 ratings)
-
(0 ratings)
Support Rating
6.5
(23 ratings)
-
(0 ratings)
Implementation Rating
7.8
(8 ratings)
-
(0 ratings)
User Testimonials
HubSpot CRMLexisNexis InterAction+
Likelihood to Recommend
HubSpot
As I mentioned earlier, HubSpot helps organize the sales leads we contact. It makes it more accessible from the angle that we do not duplicate our work by contacting the same client by two different people. In addition, we can track the work and add reminders to follow up.
Read full review
LexisNexis
It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Read full review
Pros
HubSpot
  • Personalized email campaigns: It helps to create highly effective personalized emails with its wonderful content tokens.
  • Scheduling of meetings: It eliminates the bottlenecks in the process of meeting schedule with its amazing integrating capabilities with other calendar tools like Google calendar. It also ensures the automatic reminders of meetings to the participants of meeting.
  • Automation for follow-up : With its feature called "sequences", follow-up emails made easy.
Read full review
LexisNexis
  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Read full review
Cons
HubSpot
  • A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated
  • Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it
  • I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off)
Read full review
LexisNexis
  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Read full review
Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
LexisNexis
No answers on this topic
Usability
HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
Read full review
LexisNexis
No answers on this topic
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review
LexisNexis
No answers on this topic
Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Read full review
LexisNexis
No answers on this topic
Alternatives Considered
HubSpot
HubSpot is different as it allows us to see all deals as we wanted to compare to others as other apps don't have those features Hubspot has to view deals in different views and make it according to your pipelines the way you want to see the deals and data track the daily reports very easily and review our own performance for the day to grow more.
Read full review
LexisNexis
No answers on this topic
Return on Investment
HubSpot
  • HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information.
  • The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version.
  • The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in
Read full review
LexisNexis
  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.