What users are saying about
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Top Rated
1497 Ratings

HubSpot CRM

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Top Rated
1497 Ratings
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Score 8.4 out of 100
3 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

HubSpot CRM

It really is a very powerful tool - we haven't used many of the features yet. But it's as easy as it comes for most people to pick up and start using. The workflows are possibly the nicest feature, allowing for limitless real-time and event-based emails to fire. And when the time comes for more custom work, the HubSpot service team/consultants are usually pretty helpful
Charles Fashana, MBA | TrustRadius Reviewer

MindFire Studio

Mindfire is good when using direct mail pieces. You are able to analyze the web and print pieces together. However, it doesn't allow for good scalability of campaigns. While the templates are decent, you do need some coding knowledge to make these campaigns web compliant.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
MindFire Studio
Customer data management / contact management
HubSpot CRM
8.7
MindFire Studio
Workflow management
HubSpot CRM
8.2
MindFire Studio
Territory management
HubSpot CRM
7.3
MindFire Studio
Opportunity management
HubSpot CRM
8.3
MindFire Studio
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
MindFire Studio
Contract management
HubSpot CRM
7.9
MindFire Studio
Quote & order management
HubSpot CRM
7.9
MindFire Studio
Interaction tracking
HubSpot CRM
8.5
MindFire Studio
Channel / partner relationship management
HubSpot CRM
7.3
MindFire Studio

Customer Service & Support

HubSpot CRM
7.5
MindFire Studio
Case management
HubSpot CRM
7.8
MindFire Studio
Call center management
HubSpot CRM
7.3
MindFire Studio
Help desk management
HubSpot CRM
7.5
MindFire Studio

Marketing Automation

HubSpot CRM
8.5
MindFire Studio
Lead management
HubSpot CRM
8.5
MindFire Studio
Email marketing
HubSpot CRM
8.6
MindFire Studio

CRM Project Management

HubSpot CRM
7.8
MindFire Studio
Task management
HubSpot CRM
8.3
MindFire Studio
Billing and invoicing management
HubSpot CRM
6.8
MindFire Studio
Reporting
HubSpot CRM
8.1
MindFire Studio

CRM Reporting & Analytics

HubSpot CRM
8.1
MindFire Studio
Forecasting
HubSpot CRM
7.8
MindFire Studio
Pipeline visualization
HubSpot CRM
8.4
MindFire Studio
Customizable reports
HubSpot CRM
8.0
MindFire Studio

Customization

HubSpot CRM
7.7
MindFire Studio
Custom fields
HubSpot CRM
8.4
MindFire Studio
Custom objects
HubSpot CRM
8.1
MindFire Studio
Scripting environment
HubSpot CRM
6.4
MindFire Studio
API for custom integration
HubSpot CRM
8.0
MindFire Studio

Security

HubSpot CRM
8.6
MindFire Studio
Single sign-on capability
HubSpot CRM
8.7
MindFire Studio
Role-based user permissions
HubSpot CRM
8.5
MindFire Studio

Social CRM

HubSpot CRM
7.7
MindFire Studio
Social data
HubSpot CRM
7.8
MindFire Studio
Social engagement
HubSpot CRM
7.6
MindFire Studio

Integrations with 3rd-party Software

HubSpot CRM
7.8
MindFire Studio
Marketing automation
HubSpot CRM
8.1
MindFire Studio
Compensation management
HubSpot CRM
7.4
MindFire Studio

Platform

HubSpot CRM
7.0
MindFire Studio
Mobile access
HubSpot CRM
7.0
MindFire Studio

Email & Online Marketing

HubSpot CRM
MindFire Studio
4.0
WYSIWYG email editor
HubSpot CRM
MindFire Studio
2.0
Ability to test dynamic content
HubSpot CRM
MindFire Studio
3.0
Landing pages
HubSpot CRM
MindFire Studio
4.0
List management
HubSpot CRM
MindFire Studio
5.0
Triggered drip sequences
HubSpot CRM
MindFire Studio
6.0

Lead Management

HubSpot CRM
MindFire Studio
5.3
Lead nurturing
HubSpot CRM
MindFire Studio
5.0
Lead scoring and grading
HubSpot CRM
MindFire Studio
6.0
Data quality management
HubSpot CRM
MindFire Studio
5.0
Automated sales alerts and tasks
HubSpot CRM
MindFire Studio
5.0

Campaign Management

HubSpot CRM
MindFire Studio
5.0
Calendaring
HubSpot CRM
MindFire Studio
6.0
Event/webinar marketing
HubSpot CRM
MindFire Studio
4.0

Social Media Marketing

HubSpot CRM
MindFire Studio
4.0
Social sharing and campaigns
HubSpot CRM
MindFire Studio
4.0
Social profile integration
HubSpot CRM
MindFire Studio
4.0

Reporting & Analytics

HubSpot CRM
MindFire Studio
6.0
Dashboards
HubSpot CRM
MindFire Studio
6.0

Platform & Infrastructure

HubSpot CRM
MindFire Studio
4.3
API
HubSpot CRM
MindFire Studio
4.0
Role-based workflow & approvals
HubSpot CRM
MindFire Studio
5.0
Customizability
HubSpot CRM
MindFire Studio
4.0

Pros

HubSpot CRM

  • Sequences- setting up email/call campaign sequences for automated emails.
  • Automated emails shut off once the customer has responded so you can make a manual reply.
  • Very user friendly for your sales or account manager staff.
  • The ability to make templates for email and email tracking allows you to see how many times you have touched the client.
  • Setting up meetings and including a Zoom link is very simple and it tracks it in the activity thread.
  • Setting up tasks for daily operations allows you to never miss contacting or reengaging with a customer.
  • The ability to create new companies and HubSpot pulls in their financial information.
  • The analytics section allows you to be able to see your daily progress.
  • The dashboard helps you manage your pipeline for sales and productivity.
  • The ability to see email templates made across your department is very helpful.
  • User friendly!!!
Adrianne L. Watson | TrustRadius Reviewer

MindFire Studio

  • Mindfire provides a direct correlation to a print piece.
Anonymous | TrustRadius Reviewer

Cons

HubSpot CRM

  • There is a lot of upsells within HubSpot. So while the custom sales reporting is great - I believe you have to pay more for it on most plans.
  • The ability to enroll contacts in a sales drip campaign is on a 1-to-1 basis which can be cumbersome if you have an influx of leads.
  • Depending on list size, email sends can be slow as it sends in batches.
Sura Hart | TrustRadius Reviewer

MindFire Studio

  • The UI is dated and needs to be updated. The ability to delete elements after publishing and going back to edit mode. Better UX needs to be implemented.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.5
Based on 5 answers
I give it such a high rating solely for the reason that we have made it this far in the CRM, and to change at this point would be a massive undertaking (both logistically to transfer all the data to a new CRM but also to relearn the processes required to make a new CRM work for us).
Anonymous | TrustRadius Reviewer

MindFire Studio

No score
No answers yet
No answers on this topic

Usability

HubSpot CRM

HubSpot CRM 8.7
Based on 373 answers
Having used some of the smaller out-of-the-box free CRM software packages, HubSpot has more FREE features than many platforms have as their paid features. The ability for HubSpot CRM to integrate deeply with HubSpot Marketing makes it superior to most other platforms that have limited marketing functions and capabilities. HubSpot CRM works a lot better when paired with HubSpot Marketing which gives it an advantage over most competitors' CRMs because of their lack of a robust and integrated marketing platform.
Brian Hasenbauer | TrustRadius Reviewer

MindFire Studio

No score
No answers yet
No answers on this topic

Support Rating

HubSpot CRM

HubSpot CRM 8.2
Based on 16 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

MindFire Studio

No score
No answers yet
No answers on this topic

Implementation Rating

HubSpot CRM

HubSpot CRM 9.6
Based on 9 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

MindFire Studio

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

In my experience of Salesforce, it was clunky and would crash often. The customisability was high as I have used it at several companies in extremely different ways, however it was never fully intuitive. HubSpot definitely helps to bridge that gap of intuitiveness and usability.
Anonymous | TrustRadius Reviewer

MindFire Studio

Mindfire wasn't my choice. The only reason it is being used is because it correlated with direct mail.
Anonymous | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Allows me to send out the number of emails I need each week (500) with ease compared to doing all of that manually-- more emails means more email bookings so more, clients.
  • Shorter deal cycles-- lets you maintain velocity and access materials quickly.
  • Give visibility into where we stand today and where we need to go to hit our goals.
Alex Giarrusso | TrustRadius Reviewer

MindFire Studio

  • It has been a neutral experience
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Per Month [Unlimited Users]

HubSpot CRM Editions & Modules

Edition
Free Forever$01
CRM Bundle$502
  1. Per Month [Unlimited Users]
  2. per month
Additional Pricing Details

MindFire Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

MindFire Studio Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.6
MindFire Studio
5.0

Likelihood to Renew

HubSpot CRM
9.5
MindFire Studio

Usability

HubSpot CRM
8.7
MindFire Studio

Support Rating

HubSpot CRM
8.2
MindFire Studio

Implementation Rating

HubSpot CRM
9.6
MindFire Studio

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