What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2501 Ratings
2 Ratings

HubSpot CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2501 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Feature Set Ratings

  • HubSpot CRM ranks higher in 4 feature sets: Sales Force Automation, CRM Reporting & Analytics, Customization, Platform
  • TeamWave ranks higher in 1 feature set: CRM Project Management

Sales Force Automation

8.2

HubSpot CRM

82%
8.0

TeamWave

80%
HubSpot CRM ranks higher in 7/9 features

Customer data management / contact management

8.9
89%
795 Ratings
10.0
100%
1 Rating

Workflow management

8.4
84%
768 Ratings
6.0
60%
1 Rating

Territory management

7.4
74%
184 Ratings
N/A
0 Ratings

Opportunity management

8.4
84%
739 Ratings
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.5
85%
787 Ratings
6.0
60%
1 Rating

Contract management

7.9
79%
185 Ratings
N/A
0 Ratings

Quote & order management

8.0
80%
506 Ratings
N/A
0 Ratings

Interaction tracking

8.6
86%
763 Ratings
N/A
0 Ratings

Channel / partner relationship management

7.4
74%
186 Ratings
N/A
0 Ratings

Customer Service & Support

7.7

HubSpot CRM

77%

TeamWave

Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 3/3 features

Case management

7.9
79%
485 Ratings
N/A
0 Ratings

Call center management

7.5
75%
425 Ratings
N/A
0 Ratings

Help desk management

7.6
76%
449 Ratings
N/A
0 Ratings

Marketing Automation

8.8

HubSpot CRM

88%

TeamWave

Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 2/2 features

Lead management

8.7
87%
683 Ratings
N/A
0 Ratings

Email marketing

8.8
88%
679 Ratings
N/A
0 Ratings

CRM Project Management

7.9

HubSpot CRM

79%
8.0

TeamWave

80%
TeamWave ranks higher in 2/3 features

Task management

8.4
84%
708 Ratings
10.0
100%
1 Rating

Billing and invoicing management

7.2
72%
340 Ratings
8.0
80%
1 Rating

Reporting

8.2
82%
661 Ratings
6.0
60%
1 Rating

CRM Reporting & Analytics

8.1

HubSpot CRM

81%
6.0

TeamWave

60%
HubSpot CRM ranks higher in 2/3 features

Forecasting

7.7
77%
566 Ratings
5.0
50%
1 Rating

Pipeline visualization

8.4
84%
684 Ratings
9.0
90%
1 Rating

Customizable reports

8.2
82%
669 Ratings
4.0
40%
1 Rating

Customization

7.9

HubSpot CRM

79%
6.0

TeamWave

60%
HubSpot CRM ranks higher in 4/4 features

Custom fields

8.5
85%
694 Ratings
7.0
70%
1 Rating

Custom objects

8.4
84%
588 Ratings
N/A
0 Ratings

Scripting environment

6.3
63%
133 Ratings
N/A
0 Ratings

API for custom integration

8.3
83%
471 Ratings
5.0
50%
1 Rating

Security

8.7

HubSpot CRM

87%

TeamWave

Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 2/2 features

Single sign-on capability

8.7
87%
588 Ratings
N/A
0 Ratings

Role-based user permissions

8.6
86%
631 Ratings
N/A
0 Ratings

Social CRM

8.0

HubSpot CRM

80%

TeamWave

Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 2/2 features

Social data

7.9
79%
460 Ratings
N/A
0 Ratings

Social engagement

8.0
80%
457 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.1

HubSpot CRM

81%

TeamWave

Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 2/2 features

Marketing automation

8.5
85%
513 Ratings
N/A
0 Ratings

Compensation management

7.7
77%
316 Ratings
N/A
0 Ratings

Platform

7.5

HubSpot CRM

75%
3.0

TeamWave

30%
HubSpot CRM ranks higher in 1/1 features

Mobile access

7.5
75%
597 Ratings
3.0
30%
1 Rating

Attribute Ratings

  • HubSpot CRM is rated higher in 2 areas: Likelihood to Recommend, Usability
  • TeamWave is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.6

HubSpot CRM

86%
838 Ratings
8.0

TeamWave

80%
1 Rating

Likelihood to Renew

8.8

HubSpot CRM

88%
9 Ratings

TeamWave

N/A
0 Ratings

Usability

8.8

HubSpot CRM

88%
740 Ratings
8.0

TeamWave

80%
1 Rating

Support Rating

8.2

HubSpot CRM

82%
21 Ratings
10.0

TeamWave

100%
1 Rating

Implementation Rating

9.1

HubSpot CRM

91%
10 Ratings

TeamWave

N/A
0 Ratings

Likelihood to Recommend

HubSpot

It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
Read full review

TeamWave

Only if you are constrained on cost and you need a good user experience.
Read full review

Pros

HubSpot

  • The sales funnel is one of my favorites in the entire industry.
  • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
  • The data tracking for KPI truly helps our team set goals and improve weekly.
  • The e-mail sequences are top tier as well.
Read full review

TeamWave

  • Unlimited users
  • CRM & Project management in one tool
  • Visual Cards
Read full review

Cons

HubSpot

  • Price Point: Pricey Expense for Company.
  • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
Read full review

TeamWave

  • [I feel] Product management is tedious
  • Flexibility of Integration with TPA
  • Mobile App is not robust.
Read full review

Pricing Details

HubSpot CRM

Starting Price

$0 Per Month [Unlimited Users]

Editions & Modules

HubSpot CRM editions and modules pricing
EditionModules
Free Forever$01
CRM Bundle$502

Footnotes

  1. Per Month [Unlimited Users]
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

TeamWave

Starting Price

$0

Editions & Modules

TeamWave editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    HubSpot

    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Read full review

    TeamWave

    No answers on this topic

    Usability

    HubSpot

    HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
    Read full review

    TeamWave

    As the organization scale and capability increases and the cost is not a constraint.
    Read full review

    Support Rating

    HubSpot

    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Read full review

    TeamWave

    Responsive and solution oriented.
    Read full review

    Implementation Rating

    HubSpot

    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Read full review

    TeamWave

    No answers on this topic

    Alternatives Considered

    HubSpot

    I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
    Read full review

    TeamWave

    TeamWave provides real value for its cost - but after using it for a while the need of real feature which other similar tools offer at higher price starts to become important. Unless you really need those advanced features, TeamWave fits the bill.
    Read full review

    Return on Investment

    HubSpot

    • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
    • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
    • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
    Read full review

    TeamWave

    • Easy to scale of operations, since unlimited users are allowed.
    • Database cost is not recurring
    Read full review

    Screenshots

    Add comparison