Top Rated
407 Ratings
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Score 8.5 out of 100
5 Ratings
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Score 7.3 out of 100

Attribute Ratings

  • HubSpot Sales Hub is rated higher in 1 area: Likelihood to Recommend
  • Inside Sales Box (discontinued) is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.7

HubSpot Sales Hub

87%
99 Ratings
7.3

Inside Sales Box (discontinued)

73%
2 Ratings

Likelihood to Renew

10.0

HubSpot Sales Hub

100%
6 Ratings

Inside Sales Box (discontinued)

N/A
0 Ratings

Usability

8.8

HubSpot Sales Hub

88%
5 Ratings

Inside Sales Box (discontinued)

N/A
0 Ratings

Support Rating

8.3

HubSpot Sales Hub

83%
6 Ratings
10.0

Inside Sales Box (discontinued)

100%
2 Ratings

Implementation Rating

9.1

HubSpot Sales Hub

91%
2 Ratings

Inside Sales Box (discontinued)

N/A
0 Ratings

Likelihood to Recommend

HubSpot

HubSpot Sales Hub is a versatile, customizable, and
user-friendly tool that enables us to achieve our goal while providing a
best-in-class customer experience in a single location. It is the best at task
management, desktop integration, and contract management. It's easy to forecast
with a sales funnel and track sales development. HubSpot gave us the best
platform to track sales opportunities and customer databases so we could easily
convert leads
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Discontinued Products

Inside Sales Box is great for call centers and places that require the call records to be related to the accounts. It would be less needed in situations in which calls are not an essential part. Inbound call records would be much better if they attached to the Salesforce records like outbound calls.
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Pros

HubSpot

  • Automatically collecting clients’ data makes it easy to communicate and solve customer issues that are marketing-related in between projects.
  • Ability to segment our contact directory to send relevant advertising depending on the type of information they like to know about.
  • Customer support is very responsive and makes it easy to navigate through the tools with their help and the guides they provide.
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Discontinued Products

  • Its interface is friendly one.
  • Convenient to use.
  • Professional software.
  • Less time taking.
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Cons

HubSpot

  • DAYS OF THE WEEK/TIME:
  • Few things in Hubspot can be categorized by the DAY OF THE WEEK. It's always just the numbered date. In terms of automating a Sales team where someone gets leads on a specific DAY of the week, "Monday", this could improve. Does that make sense?
  • TICKETS:
  • Maybe it's just me... but after 2 years of using Hubspot, I still don't understand this Ticket structure versus just using TASKS.
  • Again, maybe it's me. We do not use Tickets EVER and I don't see how things would be different if we did.
  • ACTIVITY FEED:
  • This seems to be glitchy and often gives notification of, "Someone Click, Opened" blank... I understand this often happens because more than one person is on that email thread... Could this be fixed that if we do not know who "Someone" is, that instead it at least would list the EMAIL ADDRESS if not the name?
  • CONTACTS PAGE:
  • I love this page, but this has nothing compared to using LISTS. Using the Lists feature is likely the best way to really find a detailed list of clients. I wish the Contacts page was able to have some more Filtering Functionality across other properties such as Deals or Activities as the LISTS feature can do.
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Discontinued Products

  • Inbound calls need to be found to get on proper record.
  • Inbound calls can erase notes on the last call if not saved.
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Pricing Details

HubSpot Sales Hub

Starting Price

Editions & Modules

HubSpot Sales Hub editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Inside Sales Box (discontinued)

    Starting Price

    Editions & Modules

    Inside Sales Box (discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Free Trial for 14 Days. No credit card required

      Likelihood to Renew

      HubSpot

      Ease of use, ease of customizability, and ease of 3rd-party integration, especially to LinkedIn Navigator, all play a vital role in our increasing reliance of HubSpot Sales for our growing sales team. Also taking into account the great training and support for HubSpot Sales available from HubSpot, including HubSpot Academy.
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      Discontinued Products

      No answers on this topic

      Usability

      HubSpot

      Since we launched HubSpot Sales Hub into our organisation's tech stack, we've experienced a smooth transition and implementation process for those using this solution. The ease of use and the interface experience is amazing and that was a main priority for us in the purchasing phase. So far, we've been nothing but very happy with the support, implementation, and ongoing development of our sales team adapting to the solution. Highly recommend it for usability and functionality!
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      Discontinued Products

      No answers on this topic

      Support Rating

      HubSpot

      Oh my goodness HubSpot Support is just amazing. I submitted a question/issue to them yesterday and by this morning I had this response:
      "Hi Stephanie, I hope this finds you well and thanks so much for your patience while I was working to update the extension with my team. We were actually able to push through an update yesterday afternoon which set the default lifecycle stage to lead in the sidebar. If you take a look now, that should be in place. If it has not updated yet, I would recommend uninstalling and re-installing the sales extension so an updated version and be pushed through. Again, I want to say that I sincerely appreciate that you took the time to reach out to us and help us iron this out. HubSpot really values constructive feedback with real use-case backing to help push it along. So, thank you!"
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      Discontinued Products

      Our staff always has fast responses to any issues.
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      Implementation Rating

      HubSpot

      It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently
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      Discontinued Products

      No answers on this topic

      Alternatives Considered

      HubSpot

      We have tried a few for a few days but the one we used for the longest time was Pipedrive. I loved Pipedrive because they have a lot of advanced functionalities and the cost was less than HubSpot. We were able to automatize our email follow-ups and they have a great design where they use a lot of colors to differentiate between if a deal is hot, warm, cold or red, green-yellow (traffic light kind of system) to know if there are action items in the deal or if the deal is idle and needs an interaction. We changed to HubSpot because we were impressed but the number of functionalities and the great reports and analytics that you can get out of the system but in the end a lot of functionalities that we wanted to use we had to make a decision if we wanted to pay more or do more manual work in order to maintain HubSpot. Another thing to keep in mind is Pipedrive offers an unlimited number of contact storage whereas HubSpot gives you 2000 contacts free and if you want to have more you have to pay an additional cost.
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      Discontinued Products

      I selected this because already it has market place where professional people are there who make it easy for workers of different companies to interact with each other regarding their sales. It is quite good for professionals to talk with others in the same field and make easy your work.
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      Return on Investment

      HubSpot

      • We are able to consistently hit our outreach goals every week of 160 emails per SDR and BD. Sending 160 emails used to take us about 20 hours / SDR / week, and now it takes about 5-7 hours / SDR / week, based on the Sales tools.
      • We've gotten to within 75% accuracy on our sales forecasts by analyzing our Hubspot reports, and better understanding the predictability of our revenue.
      • We have saved hundreds of hours in sales training by onboarding new SDRs and BDs using Hubspot's templates and sequences.
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      Discontinued Products

      • It's increasing our sales.
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