Hubspot Sales Hub: You will be glad you said YES
November 20, 2021

Hubspot Sales Hub: You will be glad you said YES

Joey Harman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HubSpot Sales Hub

Hubspot Sales Hub is the primary tool of our Sales Team and also marries nicely to our Marketing Team which is using the Marketing Hub. Hubspot Sales Hub gives us the tools to manage our entire Lead database, leverage our communications with them, track their progress through the sales process, and build detailed reports we use to make big decisions on the direction of the company. In terms of problems it addresses, we would be incapable of doing what we do now without Hubspot. The communication tools, workflow automation, email tracking, templates/snippets/sequences, etc. All of that stuff makes us able to compete in this challenging industry with less worry or stress.
  • Communications - Chat, Emails, Tracking, Snippets, Templates, etc. These tools keep our team connected to the clients and make our team more connected to each other at the same time.
  • Automation - Sequences, Workflows, Meetings, etc. TIME SAVINGS! Data entry and follow-up tasks BEFORE our transition to Hubspot were abysmal compared to what we have now.
  • Customizations - Deals, Contacts, Reports, etc. Being able to Co-Create these helps tremendously!
  • DAYS OF THE WEEK/TIME:
  • Few things in Hubspot can be categorized by the DAY OF THE WEEK. It's always just the numbered date. In terms of automating a Sales team where someone gets leads on a specific DAY of the week, "Monday", this could improve. Does that make sense?
  • TICKETS:
  • Maybe it's just me... but after 2 years of using Hubspot, I still don't understand this Ticket structure versus just using TASKS.
  • Again, maybe it's me. We do not use Tickets EVER and I don't see how things would be different if we did.
  • ACTIVITY FEED:
  • This seems to be glitchy and often gives notification of, "Someone Click, Opened" blank... I understand this often happens because more than one person is on that email thread... Could this be fixed that if we do not know who "Someone" is, that instead it at least would list the EMAIL ADDRESS if not the name?
  • CONTACTS PAGE:
  • I love this page, but this has nothing compared to using LISTS. Using the Lists feature is likely the best way to really find a detailed list of clients. I wish the Contacts page was able to have some more Filtering Functionality across other properties such as Deals or Activities as the LISTS feature can do.
  • Sales Section: Contacts, Deals, Tasks, Meetings, Documents
  • Automation Section: Sequences, Workflows
  • Conversations Section: Chat, Templates, Snippets
  • Contacts Section: Lists, Activity Feed
  • Lead Response Time:
  • Prior to Hubspot, this was maybe 24 hours as an average. Now it is MINUTES. We immediately get back to clients and if we aren't able to then we will connect using email automation and sequences without lifting a finger. It's great!
  • Company Growth in difficult times:
  • Despite COVID causing issues on Residential Construction in Washington, we have continued to grow as a business, and part of that is thanks to our amazing Sales team, and part of that credit goings to Hubspot directly. If we didn't have Hubspot we would have shrunk or stayed the same as a company. Hubspot made sure we grew.
  • ROI [return on investment]
  • It's a hard thing to measure but our company has increased its revenue by more than 20% compared to last year. And that is saying a lot for our industry especially with COVID's impact on Residential Construction. I
  • can't measure it precisely but I know beyond any shadow of a doubt that HUBSPOT helped make this possible because our Sales and Marketing Teams are sharper and more capable than they have ever been thanks to this wonderful CRM.
Mostly my experience was with Buildertrend. It's a great platform for jobs in construction. It does everything we need and we will likely stick with it forever. BUT... We did not feel that it has anything compared to Hubspot in terms of Sales and Marketing Tools. Buildertrend is fantastic for official, contracted, construction jobs that are being completed but not so much for the massive pool of thousands of leads coming and going. It just would never keep up with Hubspot Sales Hub or Marketing Hub.

Do you think HubSpot Sales Hub delivers good value for the price?

Yes

Are you happy with HubSpot Sales Hub's feature set?

Yes

Did HubSpot Sales Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Sales Hub go as expected?

Yes

Would you buy HubSpot Sales Hub again?

Yes

In my humble opinion, everything that Buildertrend and Salesforce can do is inferior compared to HUBSPOT. Sales, Service, Marketing, etc. are all better in Hubspot. Hubspot is not cheap though. That is the kicker. I suppose Hubspot is more well suited to larger businesses with larger budgets and the smaller businesses could be more willing to pay for something else...