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Hot, fast, reliability: the little HubSpot that helps our Sales grow and provides all the sales and marketing reporting data that's fit to print!
November 10, 2021

Hot, fast, reliability: the little HubSpot that helps our Sales grow and provides all the sales and marketing reporting data that's fit to print!

Mitchell "Moshe" Ross | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot Sales Hub

HubSpot Sales is heavily in use by our Sales organization, by our Marketing Team, and to some extent by Customer Success and others. It solves the problem of having all our company on the same page. HubSpot makes our business data accessible. Because of the accessibility of the data, we can make informed business decisions. Imagine that! Informed. Whether right or wrong, at least it's informed.
  • Customizing of user view on a per-user basis is easy and extensive
  • Ease of reporting including built-in reports and endless possibilities for custom reports, dashboards and
  • Ease of scheduling, ease of calendar integration with 3rd party resources
  • Extensive integration potential with myriad 3rd party resources, especially LinkedIn Navigator
  • Some of the hard-coded features such as property names and options should be soft-er
  • Round-robin lead rotation is designed for help desk, not sales. 3rd party add-on required.
  • Tighter LinkedIn Navigator integration would be most welcome. Right now only Salesforce and MS/Dynamics will fully integrate.
  • Ease of use
  • Ease of customization
  • Ease of data analytics and reporting
  • I don't have hard numbers. Our business is now in it's 5th year and has relied on HubSpot from the beginning.
  • The more our company has grown, the more we have found HubSpot to be there for us, with more add-on modules, more features and more benefits.
  • Some negative impact due to it's contact-based approach vs account-based approach. Our sales team are at times working with the same account and not realizing it. This could be solved by implementing tighter territory and account controls. However, given the nature of our solution, we prepare to allow sales team members to reach out to anyone they can.
HubSpot is easier and less expensive, both in use and especially that we manage it entirely in-house. HubSpot modules allow most of our organization to use it as a corporate-wide platform. The other products have more sales-specific and less company-wide benefits, except for Salesforce. But Salesforce requires extensive outsourced customization to work well.

Do you think HubSpot Sales Hub delivers good value for the price?

Yes

Are you happy with HubSpot Sales Hub's feature set?

Yes

Did HubSpot Sales Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Sales Hub go as expected?

Yes

Would you buy HubSpot Sales Hub again?

Yes

HubSpot is more of a contact management solution vs an account management solution. When working with contacts it's often hard to see the full picture of what is going on in the account. This makes it better for smaller, less complex deals. HubSpot is also easy to manage internally. There's very little if any outside support needed to customize the solution vs Salesforce, for example.

HubSpot Customer and Tech Support is awesome!

Smaller organizations can grow with HubSpot, adding modules and complexity as warranted.

Using HubSpot Sales Hub

20 - Sales, Marketing, Customer Success, and Senior Management all use HubSpot to manage a fast, streamlined sales and marketing experience, a rich POC process, and finally a smooth hand-off to customer success. Data analytics and reporting are easy to use and extensive, making it an efficient dashboard solution for any and every level within our company.
Everyone lends a hand and reaches out to HubSpot support as needed. Currently our marketing department "owns" the HubSpot product as a whole, but Sales is taking an ever-increasing role as our company grows and matures. The more sales owns Sales Hub, the more the individual reps are taking responsibility for maximizing it's flexibility when it comes to per-user experience.
  • Ease of sales input
  • Ease of dashboard and report management
  • Ease of handoff to other departments
  • Maximizing in-house marketing capabilities
  • Leveraging more 3rd party integrations
Ease of use, ease of customizability, and ease of 3rd-party integration, especially to LinkedIn Navigator, all play a vital role in our increasing reliance of HubSpot Sales for our growing sales team. Also taking into account the great training and support for HubSpot Sales available from HubSpot, including HubSpot Academy.