Human Interest

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Human Interest	Score 7.8 out of 10	N/A	Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.	$124 per month

Pricing

Human Interest

Editions & Modules

Essentials: $120 + $4 per eligible employee
per month
Complete: $150 + $6 per eligible employee
per month
Concierge: $180 + $8 per eligible employee
per month

Offerings

Pricing Offerings
Human Interest
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

$499 one-time fee

Additional Details

Human Interest offers three products, for a choice of 401(k) or 403(b) that fits an organization's needs. All plans offer an all-in-one, no touch 401(k) to make it easy for employers to run and for employees to save. All plans have a setup fee of $499. *Human Interest's average employee expense is 0.57%, compared to a 1.64% average for small 401(k) plans. Source: 401(k) Averages Book, 18th Edition.

More Pricing Information

Community Pulse
	Human Interest
Considered Both Products	Human Interest Verified User Administrator Chose Human Interest It is an improvement over ADP, but, in my opinion, that isn't saying much. Incentivized Helpful? Verified User Executive Chose Human Interest Pricing structure and other aspects of Human Interest at the time were preferred. Incentivized Helpful? Verified User Employee Chose Human Interest I believe I would rank Human Interest the worst user experience that I can remember Helpful? Chris Braund Owner Chose Human Interest My payroll and 401(k) plan were formerly with SunTrust (now Truist). I believe they outsourced and white labeled the plan administration. It was inexpensive and a great value. The integration was effective. The user interface was nowhere near as nice as Human Interest, both … Incentivized Helpful? MC Michael Caldwell Owner Chose Human Interest Cheaper and considering switching to them. Reviewing their proposal from last week. Incentivized Helpful? MS Melanie Scheer Director of People Operations Chose Human Interest Human Interest integrates with our payroll provider, and makes it so easy for team members to sign up when they are eligible. Incentivized Helpful? Verified User Administrator Chose Human Interest N/A Incentivized Helpful? Verified User General Manager Chose Human Interest None, this was our first time offering or using 401K Helpful? Verified User Partner Chose Human Interest I have not used or received quotes from other similar products. Incentivized Helpful? PF Pam Furin Bookkeeper Chose Human Interest Much easier to stay in contact if you need personalized assitance. Staff expains all aspect wwell so theyt can be easily understood. Helpful? Verified User Representative Chose Human Interest I would never choose Human Interest again Helpful? SS Sanjeev Srivastav VP Chose Human Interest Fidelity works across various account types Incentivized Helpful? Verified User Administrator Chose Human Interest I looked into a couple others but they did not offer the payroll integration and i was responsible for the compliance reports. I already have enough to do so I did not want to add more to what i was reponsible for . Incentivized Helpful? SB Sariah Burton HR Manager Chose Human Interest Well, we picked Human Interest to go with and it's been suiting us well for the most part except for the reporting. Incentivized Helpful? JF Jennifer Farnes Owner Chose Human Interest We used a small savings account before for my team to put money away individually. A true 401K shows them long-term benefits. Incentivized Helpful? Michael Johnson President Chose Human Interest Human Interest is priced lower or competitively against the other companies. Human Interest requires much less work on my end than the other services demand. Incentivized Helpful? AM Adrienne Moon Resource Manager Chose Human Interest We picked human interest because it integrated with QB.. and the rest just happen to go really well Incentivized Helpful? Catherine Mukes Owner/CEO Chose Human Interest I looked into numerous other products and the biggest difference was the options for small businesses like mine. Human Interest was more affordable with the option to grow with the business. Incentivized Helpful? Verified User Professional Chose Human Interest Pricing and ease was better with human interest Incentivized Helpful? Verified User C-Level Executive Chose Human Interest We were looking for a low-cost solution, so Guideline was at the top, but their reviews were terrible, and would not reassuring when speaking with them. Incentivized Helpful? MP Makayla Plummer Director of HR Chose Human Interest We selected Human Interest because they covered costs for switching vendors that our previous vendor was charging us. They also seemed to be very user friendly for our employees, and not too big to get lost in customer service as an administrator or employee. We are a smaller … Incentivized Helpful? Verified User Director Chose Human Interest We selected HI due to low fees for team members and employees, as well as the simple and easy to use platform. Incentivized Helpful? Lee Powers Director of Operations Chose Human Interest We selected HI because they claimed to solve all the issues we were having with our previous provider, that turns out to not be the case though. Incentivized Helpful? Verified User General Manager Chose Human Interest Very similar product and quality Incentivized Helpful? EJ Erin Johnston Finance Lead Chose Human Interest HI is hands down more personable and helpful to the small business owner. HI does not make us feel inadequate or unimportant even though we have 20ish employees who are teachers and our account balance is not that big. Incentivized Helpful?
Top Pros	Pro Easy to use Pro Pay period Pro Call back
Top Cons	Minus Customer service Minus Customer service agents Minus Resolve the issue

Features

Human Interest

401(k)

Comparison of 401(k) features of Product A and Product B
	Human Interest 7.2 37 Ratings 7% above category average
Payroll Integration	6.831 Ratings
Compliance Maintenance	7.135 Ratings
Plan Flexibility	7.234 Ratings
Filings and Disclosures	7.334 Ratings
Ease of Enrollment	7.935 Ratings

Best Alternatives
	Human Interest
Small Businesses	OnPay Score 8.0 out of 10
Medium-sized Companies	No answers on this topic
Enterprises	No answers on this topic
All Alternatives	View all alternatives

User Ratings
	Human Interest
Likelihood to Recommend	7.6 (124 ratings)
Likelihood to Renew	9.9 (8 ratings)
Usability	8.3 (117 ratings)
Availability	10.0 (2 ratings)
Performance	9.4 (2 ratings)
Support Rating	7.1 (7 ratings)
Implementation Rating	8.9 (4 ratings)
Contract Terms and Pricing Model	9.4 (2 ratings)
Ease of integration	10.0 (1 ratings)
Product Scalability	10.0 (2 ratings)
Professional Services	10.0 (2 ratings)
Vendor post-sale	10.0 (2 ratings)
Vendor pre-sale	9.4 (2 ratings)

User Testimonials
	Human Interest
Likelihood to Recommend	Human Interest From an HR standpoint, Human Interest was a seamless integration for our company. It has also been easy for us, as far as regular maintenance because there is nothing that we need to do when we have a new hire come aboard. Human Interest does all of the work for us and without the need for micromanagement. In my position, there is not a single scenario that I can think of where Human Interest is not well suited for a business of our size and type Incentivized Verified User Anonymous Read full review
Pros	Human Interest They sold us very well in the beginning and the original sales rep brought in his manager which also helped answer questions our executives had. Ease of use for employees seems great. Walking through as an employee is simple and quick. All electronic paperwork is great. Sending reminder emails to sign up for the 401(K) is a great feature that's easy to use. I have used these a lot! Incentivized MP Makayla Plummer Director of HR Read full review
Cons	Human Interest We purchased concierge service, but contact person changes frequently, and getting support when we need it is sometimes spotty. Sometimes features of the admin dashboard / portal don't work correctly. When contact person changes for concierge service, typically we're not notified, and we don't know who to contact when an issue comes up. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Human Interest We will drop Human Interest as soon as they rectify their error in withdrawing $3600 in additional fees earlier this year GS Gina Spears Owner Read full review
Usability	Human Interest The platform fully integrates with our payroll system and makes onboarding and management of plan participants extremely easy for our team. The portal is super easy for all employees to use and feel comfortable rather than intimidated with their retirement account Incentivized Verified User Anonymous Read full review
Reliability and Availability	Human Interest Easy to navigate Incentivized MS Maria De Sinatra Office Manager Read full review
Performance	Human Interest Easy to navigate Incentivized MS Maria De Sinatra Office Manager Read full review
Support Rating	Human Interest They have a general support email that doesn't provide a case when an email is sent. I had to email multiple times to have an issue addressed which was frustrating and impacted the rating above. Human Interest doesn't have specific account managers which means that it is especially important that the support team is responsive to questions, otherwise, it is unclear if a problem is being worked on. On the other hand, their support team proactively reached out to communicate that an employee of ours was eligible for an additional contribution as they were over 50 years old. Our payroll system had capped the individual's contribution at $19K which is the current year max for most individuals. Human Interest let us know about the additional contribution availability enabling us to quickly update the employee record for future payrolls. Incentivized Verified User Anonymous Read full review
Implementation Rating	Human Interest We didn't realize the timewise federal guidelines take to transfer assets from one group to another. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Human Interest In my other profession, CPA, I have worked with and been involved with numerous other 401K Plan providers. Paychex, Ascensus, Modern Woodman, etc. Some have been very time consuming from implementation to ongoing contributions. Human Interest is a quality organization and has a great platform with easy access and reporting. No heavy lifting and no ongoing tedius work. Incentivized Steven Stuckey Owner Read full review
Scalability	Human Interest Human Interest is well set up. Incentivized MS Maria De Sinatra Office Manager Read full review
Professional Services	Human Interest Very professional Incentivized MS Maria De Sinatra Office Manager Read full review
Return on Investment	Human Interest Our time and effort in managing the 401K plan should be considerably reduced. We have now one contact as opposed to three that we had with our old plan which will help me get answers to questions without having to determine who is in charge of what aspect of the plan. Incentivized SW Steven Weigand Controller Read full review
ScreenShots	Human Interest Screenshots