Outstanding Experience - Highly Recommend Human Interest
January 09, 2025

Outstanding Experience - Highly Recommend Human Interest

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

Human Interest has been such a great asset to me and my team. Prior to finding Human Interest, the previous companies we worked with treated us like another number. We had no dedicated account manager and would have to reach out to the support line to get any answers. That didn't feel comforting while investing for our future. Human Interest treats us like a valued customer, no matter how small our team has previously been. They are prompt, caring, insightful and diligent. Can't imagine me or my team will be working with any other full-service 401(k) provider.

Pros

  • Communication - they are prompt with every response.
  • Due Diligence - they will never give me an answer they aren't certain of. If they aren't sure, they check with their compliance team and get back to me promptly.

Cons

  • The only thing that comes to mind is their website layout but no real complaints.
  • The time that Human Interest has saved me is the biggest positive ROI I have had. My previous provider was next to no help and we couldn't get ahold of them so if my staff had questions, I had to figure it out. Now I know they are in good hands with the Human-Interest team.
  • They have saved me tons of money by keeping me compliant and setting up my plan properly from the start.
  • They offer flexible plans with low cost, low expense ratio and great diversity on investment.
I think it's great. The technology is not quite as updated as other platforms I have seen but it hasn't impeded anything I have tried to do on there so all in all it's great for what I need it for. My employees haven't complained which is telling because they complain about everything! Lol
Insperity was horrible. Expensive, hidden fees at every corner, not communicative. They messed up my plan and didn't include the requested Safe Harbor provision and I had to pay the piper for their mistake.

Nothing Insperity did was customer first, fiduciary, or even compliant.

I have had the exact opposite experience with Human Interest and they cleaned up Insperity's mess without any complaints and dealt with Insperity dragging their feet on the conversion over a $1k offboarding fee I refused to pay after they screwed up my plan.

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

Human Interest has provided very personalized service to me and my employees. Every time we have a question; we get a response emailed back almost immediately. Every time we reach out to our account manager, she either gives us the information we need and spends all of the time with us that we require, or she will do her due diligence if she isn't absolutely sure and confirm with her compliance department. Our account rep and the rest of her team have been wonderful to work with.

Human Interest Feature Ratings

401(k)
10.0
Administration and Recordkeeping
10
Payroll Integration
10
Compliance Maintenance
10
Plan Flexibility
10
Filings and Disclosures
10
Ease of Enrollment
10

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