Huntress vs. Watchguard Endpoint Security

Huntress is great for a managed service provider to provide a better cybersecurity stack to their endpoints/customers. Some smaller clients cannot afford high-priced SOC services but require SOC-level protection. Along with a couple of other layers of security, Huntress provides peace of mind for the MSP that if a threat were to arise, they would be notified with specific instructions for dealing with that threat.

Incentivized

I can only speak to WatchGuard Endpoint Security being well suited for us. Because we have over 350 devices (tablet, laptops, desktops, phones) on our network, this product has been a great fit, especially when paired wih our Firebox m390. Again, the protection is fast, low overhead, and virtually undetectable that it is running all the time.

Incentivized

• Using the latest industry knowledge of threats that have been ongoing, but not previously known and projecting it back in time against their installed endpoints to identify machines that are vulnerable or breached and when it these events occurred
• Very quiet. If they alert, it is a thing.
• Very good at remediation.
• They communicate extremely well when it matters.
• While there are the most extensive products more often than not they are the first to alert us to a threat.

Incentivized

• Threat Detection.
• Evaluation times for unknown executables in the cloud.
• User-friendly and intuitive interface.
• Resource consumption on the endpoint.
• Simple and visual automatic reports.
• Easy-to-access cloud platform without local resources.
• Threat alert and ability to schedule automatic actions.
• Possibility of remotely blocking equipment and taking automatic or manual actions.

Incentivized

• Now that they have EDR capability, they need to fully participate in MITRE testing for direct comparison against other EDR products.
• Now that they are going into Managed Antivirus and EDR with isolation capabilities they need to update their SLA comparative to other vendors
• Support for non-Windows OSes for consistency in a network
• It would be nice to seed canary files in custom shares on servers.

Incentivized

• White listing scripts are either all or none, not able to white list a particular script
• There is a delay occasionally from when an endpoint recognizes a potential threat to when that is reported in the cloud management tool
• Other than those two, Watchguard Endpoint Security has been great - easy to deploy, manage, support and great at protection

Incentivized

The ease of use, pricing, support, reliability, and quality of the product. Panda / WatchGuard products are highly rated, priced right and easy to maintain. All of this make it very easy to renew and purchase new licenses for us and our clients.

Incentivized

We dropped SentinelOne in favor of Huntress because the UI was much more simplistic for the tier 1 techs to maintain. It beats the old web design model of three clicks to where you want to go. It is very intuitive. No one needs training to figure out how to navigate its console.

Incentivized

Easy and intuitive MSP management portal to manage all of your clients from a single pane of glass. Policies can be pushed down globally or individually based on needs. The client portal allows access to their tenant information and installs only which is nice if you are working with clients who might have an internal person or an IT team that also wants access to things to manage themself.

Incentivized

The software is 100% managed on a cloud platform that can be managed via an account even if they are not present within the company network where the software is installed, I even always opened the control panel on the browser of my smartphone to monitor the situation.I have never experienced any abnormal software crashes

Incentivized

The only annoyance I complain, if we want to be picky, is the fact of the constant disconnections from the control panel.Every about 4 hours the account logs out even if I set the "remember this device" flag; having said that I have not noticed neither slowdowns nor conflicts with other software

Incentivized

I gave it a 10 because I compare it to air conditioning. I need it to work every day, 24/7. I need it to be reliable and not something that requires a ton of interaction from staff to make sure it works every day. In addition, I should be able to run other things at my house when the AC is on. Panda fits that description.

Trainer was excellent, knew this product in-depth.

Incentivized

The training was very helpful. It demonstrated how to configure the service for initial install, items to monitor, and how to set up for ongoing protection. Hands on training is more helpful but this is a good starting point

Incentivized

Implementation shouldn't present any problems in standard office environments. In environments with development teams, however, caution is needed. If zero trust is enabled, mechanisms must be in place to ensure that internal software isn't classified as a false positive (software certificate, exception folder, etc.)

Incentivized

Firstly from a business model, [VMware] Carbon Black [Cloud Managed Detection] was not outfitted for the MSP where Huntress is very MSP-friendly from an affordably easy point to entry to value for money licensing. Carbon Black TS is not bad in anyway, well, that we found, but Huntress is a new layer of security that fits between the OS and AV layers to provide additional information, monitoring, and detection. With Huntress backing the MSP, [it] sure does help as well.

Despite offering great value for money, comparing Sophos' offering to WatchGuard Endpoint Security we find Sophos' offering is far superiour due to it's support system, the distributors it uses (apart from Arrow), it's management console, the resource-light application and, primarily, it's ability as an Endpoint Security program. Though the fact we offer both solution proves that WatchGuard Endpoint Security has it's place in an MSP's portfolio.

Incentivized

With the implementation of watchguard (at the beginning Panda Endpoint, but it is the same) I was able to insert in the control panel all the unauthorized software previously installed by colleagues without any authorization from the various department heads.Now any licensed software goes into lockdown and can be unlocked from the control panel

Incentivized

• We have been able to lower operational costs by shifting to Huntress.
• We've been able to cut costs to our clients by utilizing Huntress over competing products.
• In spite of inflation, we've been able to keep our managed service prices at a steady, below market rate, because of Huntress.

Incentivized

• It has allowed me to add clients without increasing IT staffing
• Its price point is very competitive for my company and my client's companies
• Its ability to prevent ALL successful attacks on my company and that of my clients over the last 23+ years has immeasurable value in both confidence and dollars

Incentivized