What users are saying about
7 Ratings
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Score 7 out of 100
2 Ratings
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Score 6.8 out of 100

Attribute Ratings

  • iATS Payments is rated higher in 1 area: Support Rating
  • iATS Payments and Merchant e-Solutions are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

iATS Payments

70%
3 Ratings
7.0

Merchant e-Solutions

70%
1 Rating

Support Rating

7.0

iATS Payments

70%
2 Ratings
5.0

Merchant e-Solutions

50%
1 Rating

Likelihood to Recommend

IATS, LLC.

If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.
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Cielo

They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.
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Pros

IATS, LLC.

  • Excellent customer service
  • Can process ACH transactions as recurring donations
  • Integrates with Salesforce
  • Records name of credit card holder in iATS reports
  • Can process recurring donations on a monthly, quarterly, or yearly basis
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Cielo

  • Process credit card payments.
  • Collect money faster.
  • Integrated with our NetSuite ERP system.
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Cons

IATS, LLC.

  • Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
  • Include Discover card transactions in the same deposit with the other cards.
  • Take out fees immediately instead of waiting until the end of the month and doing a lump sum.
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Cielo

  • User interface.
  • Account support for smaller businesses.
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Pricing Details

iATS Payments

Starting Price

Editions & Modules

iATS Payments editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Merchant e-Solutions

    Starting Price

    Editions & Modules

    Merchant e-Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      IATS, LLC.

      There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need
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      Cielo

      Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.
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      Alternatives Considered

      IATS, LLC.

      Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.
      Read full review

      Cielo

      Much better rates and better to deal with.
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      Return on Investment

      IATS, LLC.

      • Increased donations.
      • Increased monthly recurring gifts.
      • Decreased use of Discover cards (we discourage using Discover cards).
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      Cielo

      • Reduced outstanding receivables.
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      Add comparison