iATS Payments vs. Merchant e-Solutions

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
iATS Payments
Score 7.0 out of 10
N/A
iATS Payments is an integrated end-to-end donation processing solutions for nonprofit organizations. The iATS transaction processing services are specially designed to help nonprofit organizations save time and money on fundraising.N/A
Merchant e-Solutions
Score 6.8 out of 10
N/A
Merchant e-Solutions is a payment gateway software solution offered by Cielo.N/A
Pricing
iATS PaymentsMerchant e-Solutions
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
iATS PaymentsMerchant e-Solutions
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
iATS PaymentsMerchant e-Solutions
Small Businesses
Apple Pay
Apple Pay
Score 9.2 out of 10
Apple Pay
Apple Pay
Score 9.2 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.2 out of 10
Apple Pay
Apple Pay
Score 9.2 out of 10
Enterprises
Adyen
Adyen
Score 8.8 out of 10
Adyen
Adyen
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
iATS PaymentsMerchant e-Solutions
Likelihood to Recommend
7.0
(3 ratings)
7.0
(1 ratings)
Support Rating
7.0
(1 ratings)
5.0
(1 ratings)
User Testimonials
iATS PaymentsMerchant e-Solutions
Likelihood to Recommend
Deluxe
If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.
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Cielo
They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.
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Pros
Deluxe
  • Excellent customer service
  • Can process ACH transactions as recurring donations
  • Integrates with Salesforce
  • Records name of credit card holder in iATS reports
  • Can process recurring donations on a monthly, quarterly, or yearly basis
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Cielo
  • Process credit card payments.
  • Collect money faster.
  • Integrated with our NetSuite ERP system.
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Cons
Deluxe
  • Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
  • Include Discover card transactions in the same deposit with the other cards.
  • Take out fees immediately instead of waiting until the end of the month and doing a lump sum.
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Cielo
  • User interface.
  • Account support for smaller businesses.
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Support Rating
Deluxe
There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need
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Cielo
Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.
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Alternatives Considered
Deluxe
Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.
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Cielo
Much better rates and better to deal with.
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Return on Investment
Deluxe
  • Increased donations.
  • Increased monthly recurring gifts.
  • Decreased use of Discover cards (we discourage using Discover cards).
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Cielo
  • Reduced outstanding receivables.
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