What users are saying about
7 Ratings
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Score 7 out of 100
2 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

iATS Payments

If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.
Anonymous | TrustRadius Reviewer

Merchant e-Solutions

They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.
Anonymous | TrustRadius Reviewer

Pros

iATS Payments

  • Excellent customer service
  • Can process ACH transactions as recurring donations
  • Integrates with Salesforce
  • Records name of credit card holder in iATS reports
  • Can process recurring donations on a monthly, quarterly, or yearly basis
Anonymous | TrustRadius Reviewer

Merchant e-Solutions

  • Process credit card payments.
  • Collect money faster.
  • Integrated with our NetSuite ERP system.
Anonymous | TrustRadius Reviewer

Cons

iATS Payments

  • Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
  • Include Discover card transactions in the same deposit with the other cards.
  • Take out fees immediately instead of waiting until the end of the month and doing a lump sum.
Heather Frick | TrustRadius Reviewer

Merchant e-Solutions

  • User interface.
  • Account support for smaller businesses.
Anonymous | TrustRadius Reviewer

Support Rating

iATS Payments

iATS Payments 7.0
Based on 2 answers
There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need
Anonymous | TrustRadius Reviewer

Merchant e-Solutions

Merchant e-Solutions 5.0
Based on 1 answer
Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.
Anonymous | TrustRadius Reviewer

Alternatives Considered

iATS Payments

Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.
Anonymous | TrustRadius Reviewer

Merchant e-Solutions

Much better rates and better to deal with.
Anonymous | TrustRadius Reviewer

Return on Investment

iATS Payments

  • Increased donations.
  • Increased monthly recurring gifts.
  • Decreased use of Discover cards (we discourage using Discover cards).
Heather Frick | TrustRadius Reviewer

Merchant e-Solutions

  • Reduced outstanding receivables.
Anonymous | TrustRadius Reviewer

Pricing Details

iATS Payments

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Merchant e-Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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