iATS Payments vs. Merchant e-Solutions

If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.

Incentivized

They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.

Incentivized

• Excellent customer service
• Can process ACH transactions as recurring donations
• Integrates with Salesforce
• Records name of credit card holder in iATS reports
• Can process recurring donations on a monthly, quarterly, or yearly basis

Incentivized

• Process credit card payments.
• Collect money faster.
• Integrated with our NetSuite ERP system.

Incentivized

• Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
• Include Discover card transactions in the same deposit with the other cards.
• Take out fees immediately instead of waiting until the end of the month and doing a lump sum.

Incentivized

• User interface.
• Account support for smaller businesses.

Incentivized

There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need

Incentivized

Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.

Incentivized

Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.

Incentivized

Much better rates and better to deal with.

Incentivized

• Increased donations.
• Increased monthly recurring gifts.
• Decreased use of Discover cards (we discourage using Discover cards).

Incentivized

• Reduced outstanding receivables.

Incentivized